Mailchimp is a marketing automation and email marketing platform that helps businesses manage mailing lists, design campaigns, and analyze marketing performance.
Mailchimp is a marketing automation and email marketing platform based in Atlanta, GA, now part of Intuit. It helps individuals and businesses manage contact lists, send email campaigns, build landing pages and websites, run marketing automations, and track campaign performance. Mailchimp offers several paid plans (commonly Essentials, Standard, and Premium) that scale in price based on the number of contacts and advanced features like multivariate testing, enhanced analytics, and customer journeys.
A Mailchimp charge may appear on your bank or card statement if you’ve paid for a monthly subscription, upgraded your contact limit, purchased add-on services (such as transactional email or extra audiences), or renewed a previously set-up plan. Charges are typically billed in advance for the upcoming month and may show up under descriptors like “MAILCHIMP,” “INTUIT MAILCHIMP,” or a similar variation. You might also see a small temporary authorization when you first add or update a card, when starting a promotional trial that converts to paid, or if Mailchimp tests your payment method before processing a larger renewal.
If you’re unsure about a Mailchimp charge, start by logging into your account at mailchimp.com and going to your Billing or Plans & Billing section to review invoices and recent payments. Compare the billed amount and date with your plan type, contact count, and any recent upgrades or add-ons. If you still have questions, sign in and visit help.mailchimp.com to contact support via in-app chat or email (availability depends on your plan level), or reach out through your Intuit account support. For unexpected or duplicate charges, you can open a billing ticket, adjust or cancel your plan, or update your payment method directly from your account rather than disputing the charge with your bank, which can delay resolution.
Bank Statement Variations
9 known variations
These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Mailchimp.
Why do I see a charge from MAILCHIMP or INTUIT MAILCHIMP on my card?
This usually indicates you have (or had) a Mailchimp account with a paid plan or add-on linked to your card. Common reasons include renewing a monthly Essentials, Standard, or Premium subscription, exceeding your free or included contact limit, or purchasing additional services like transactional email credits. Log into mailchimp.com, go to your Billing section, and review invoices to match the date and amount to the charge you see on your statement.
What are typical Mailchimp subscription prices and why did my amount change?
Mailchimp pricing depends on both the plan type and the number of contacts in your audience. Essentials and Standard plans generally start around the low tens of dollars per month for small lists, while Premium can be several hundred dollars per month for larger contact counts and advanced features. Your bill may increase automatically if your contact list or send volume moved into a higher pricing tier, or if you upgraded from Essentials to Standard or Premium—details are listed on each invoice in your Billing page. For current pricing and tiers, refer to the official pricing page at mailchimp.com/pricing.
Why was I charged by Mailchimp after I thought I canceled or downgraded?
Mailchimp bills at the start of each subscription period, and cancellations or downgrades generally take effect at the end of the current billing cycle. If you downgraded from a paid plan to a Free or lower tier after your renewal date, you may still see a charge for that last paid month. Check your Billing > Plans & Billing page to confirm your next renewal date and plan status; if you believe you were billed in error, open a billing support ticket from within your account with the invoice number and explanation.
How do I cancel or pause my Mailchimp paid plan to stop future charges?
To cancel or downgrade, sign in to mailchimp.com, go to your account profile, then open the Billing or Plans & Billing section. From there, you can change your plan, downgrade to a lower tier, or close your account, following the prompts and confirming the effective date. Make sure you complete all steps in the cancellation flow and save any confirmation emails or on-screen messages. Once canceled or downgraded, future renewals should stop, but past charges for already-started billing periods are typically not refunded.
Does Mailchimp offer refunds for charges I don’t recognize or no longer want?
Mailchimp’s standard policy is that subscription fees are nonrefundable once a billing period has started, but they may review refund requests case by case, especially for duplicate charges or clear errors. If you see a charge you don’t recognize, first verify whether you or a team member created an account with that email or card, then check your invoices. To request a refund, sign in, go to your Billing page, open the relevant invoice, and use the help or contact link to submit a billing ticket explaining the issue. Avoid filing a bank dispute before contacting Mailchimp, as it can slow down resolution and may affect your account access.
Why do I see a small or temporary Mailchimp charge (like $1) on my statement?
Mailchimp may place a small authorization hold when you first add or update a payment card, when you change plans, or when validating your card before a larger renewal. This is a standard card verification practice and is not an actual completed charge; the hold typically disappears or reverses within a few business days. If the small amount remains as a posted transaction after a week, check your Billing page for details and contact your card issuer if needed.
Can I be charged more than once in a month by Mailchimp?
Yes, in some cases you may see multiple Mailchimp charges in a single month. This can happen if you upgrade your plan mid-cycle, add new paid features, increase your contact count significantly, or if a failed payment is retried after you update your card. Your Billing history will list each transaction separately with a description (e.g., plan upgrade, add-on purchase), so review that breakdown to understand each charge.
How do I contact Mailchimp about a billing or charge issue?
Sign in to your Mailchimp account and go to help.mailchimp.com or the Help/Support section in your dashboard; paid plans typically include live chat or email support, while higher tiers may also have priority support. From there, you can open a billing-specific ticket and attach screenshots, invoice numbers, and bank statement details (with sensitive data obscured). If you cannot access your old account, use the “Can’t log in?” or account recovery options on the sign-in page to regain access before contacting support. Mailchimp generally handles billing questions directly rather than by phone, so the in-app or logged-in help channels are the fastest way to resolve issues.