Question 1

Why does my bank statement show a charge from "TST*MAKFAM" or "MAKFAM"?

Accepted Answer

This descriptor refers to a purchase made at MAKfam, a Chinese American fast-casual restaurant in Denver. "TST*" indicates Toast, the payment processor and point-of-sale system the restaurant uses; the actual merchant is MAKfam. The charge usually reflects an in-person meal, bar tab, or takeout order you placed there.

Question 2

What dollar amounts are typical for a MAKfam charge?

Accepted Answer

MAKfam is generally in the fast-casual range, with most guests spending roughly $25–$35 per person before tax and tip, depending on how many dishes and drinks are ordered. A total that’s a multiple of this range—such as a larger amount for a group or smaller amount for a quick bite—is normal, while amounts far outside this range may warrant a closer look at your receipt.([guide.michelin.com](https://guide.michelin.com/us/en/article/dining-out/bib-gourmand-makfam-denver-colorado-michelin-guide?utm_source=openai))

Question 3

Can MAKfam place temporary or pending charges on my card?

Accepted Answer

Yes. Because MAKfam uses a modern POS system (Toast), your bank may first show a temporary authorization that later updates to the final amount after tax and tip are added. In some cases, you might briefly see two entries—a pending authorization and a posted final charge—until the authorization falls off your account, typically within a few business days.

Question 4

How can I get a copy of my receipt from MAKfam for an unrecognized charge?

Accepted Answer

If you didn’t receive or can’t find your digital receipt, contact MAKfam directly using the phone number or contact form listed on makfam.com. Provide the transaction date, approximate time, amount, and the last four digits of the card used so staff can look up the check in their Toast system and email or text you a copy.

Question 5

How do I request a refund or correction for a MAKfam charge?

Accepted Answer

First, verify the charge against your receipt to confirm whether an item, tax, or tip amount is incorrect. Then call or email MAKfam through the contact details on their website and ask to speak with a manager, explaining the discrepancy. If it’s a legitimate error, they can typically issue a partial or full refund through their POS. If you suspect fraud and cannot match the charge to any visit, contact your card issuer to dispute it as well.

Question 6

Does MAKfam offer online ordering or subscriptions that might result in recurring charges?

Accepted Answer

MAKfam primarily operates as an in-person, walk-in restaurant with limited or no emphasis on recurring subscriptions, so most charges are tied to one-time visits and checks. If you see repeated charges, they’re likely from multiple visits or separate orders rather than a subscription. Review the dates and times and contact the restaurant if you believe any are in error.([makfam.com](https://www.makfam.com/?utm_source=openai))

Question 7

How can I confirm that a MAKfam charge is legitimate and not fraud?

Accepted Answer

Compare the transaction date, time, and amount to when you or anyone on your account holder’s card was in the Denver area and may have visited MAKfam. Check for a matching receipt (paper or digital) and look through messages, calendars, and photos from that day. If you still cannot connect the charge to a visit, call MAKfam to see if they can locate the transaction, and if it remains unfamiliar, immediately report it to your bank or card provider as a potentially fraudulent charge.

Question 8

How do I contact MAKfam about a charge or general billing question?

Accepted Answer

Visit makfam.com to find their current phone number, address, and any email or contact forms for guest inquiries. Calling during business hours and asking for a manager is usually the fastest way to resolve a billing issue, as they can access your ticket details via their POS and clarify what was ordered and charged.

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