Makoto Bento

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Makoto Bento is a Japanese restaurant in Chatswood, Sydney, specializing in bento-style set meals, sushi, sashimi and other izakaya-style dishes, and is part of the Masuya International dining group.

Sydney, New South Wales, Australia
Owned by Masuya International (Masuya Group)

About Makoto Bento

Makoto Bento is a casual Japanese restaurant in Chatswood, on Sydney’s North Shore, and part of the Masuya International dining group (masuyainternational.com.au). They specialise in bento-style set meals featuring teriyaki, karaage, katsu, grilled fish, and tempura, alongside sushi, sashimi, donburi rice bowls, and other izakaya-style small plates. As a dine‑in and takeaway venue, they cater to both quick lunches and relaxed dinners, with most individual dishes and sets typically priced in the modest, casual‑dining range compared with central Sydney Japanese restaurants.

A charge from Makoto Bento will usually appear on your bank or card statement after you pay for a meal in person or order takeaway. Common descriptions include variations like “MAKOTO BENTO CHATSWOOD,” “MASUYA MAKOTO BENTO,” or “MAKOTO BENTO NSW AUS.” Charges may come from eat‑in table service, counter orders, takeaway, or phone orders paid by card. If you used a card to leave the table open, you might first see a pending authorisation, followed by the final amount including any extras or tips. Third‑party delivery platforms (like Uber Eats or Deliveroo) may show up under the delivery service’s name rather than Makoto Bento directly.

To verify a Makoto Bento charge, start by matching the transaction date and amount to any recent visits to Chatswood or Japanese takeaway orders you made around that time. Check receipts in your email, delivery apps, or your wallet, and consider whether someone in your household may have used the card. If you still have questions, you can contact Makoto Bento or the broader Masuya International group through the contact details at masuyainternational.com.au, call the Chatswood store during business hours, or speak with your bank if you suspect card misuse. For disputed or incorrect amounts, gather your receipt or order details before calling, as this will help staff look up the transaction and resolve billing issues more quickly.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Makoto Bento.

  1. Makoto Bento Chatswood AUS

Frequently Asked Questions

Why do I see a charge from “MAKOTO BENTO CHATSWOOD” on my statement?

This charge typically comes from paying for a meal or takeaway order at Makoto Bento in Chatswood, Sydney. It may reflect dining in, a takeaway pickup, or a phone order paid by card. If you recently visited Chatswood or ordered Japanese food to that area, the transaction is likely linked to that purchase.

What are typical prices for meals at Makoto Bento?

Makoto Bento is a casual Japanese restaurant with pricing in line with mid‑range Sydney dining. Bento sets and donburi bowls are usually in the moderate price range per person, with sushi, sashimi, and side dishes adding to the total. Your statement amount may be higher if you ordered multiple sets, shared dishes, or added drinks and desserts.

Why is the amount I was charged by Makoto Bento slightly higher than the menu total I remember?

Differences often come from additional items (such as extra sides, drinks, or desserts), a service or public holiday surcharge (common in Australian restaurants), or rounding when splitting bills. If you added a tip via EFTPOS, the final amount on your statement will include that tip. Check your printed or emailed receipt to confirm the breakdown, and contact the restaurant if anything still appears incorrect.

Does Makoto Bento offer any subscriptions or recurring charges?

No, Makoto Bento operates as a traditional restaurant and does not sell meal subscriptions or automatic recurring plans. All charges should be one‑time transactions tied to a specific visit or order. If you see multiple charges on different days, they usually correspond to separate visits or orders by you or another authorised cardholder.

Why do I see a small pending or duplicate Makoto Bento charge on my card?

Some banks show an initial pre‑authorisation when your card is first inserted or tapped, followed by the final amount once the transaction is completed. The smaller or earlier amount will normally drop off within a few business days and will not be permanently charged. If a pending authorisation does not disappear after several days, contact your bank for clarification and, if needed, ask Makoto Bento to confirm the final processed amount.

How can I get a copy of my receipt or tax invoice from Makoto Bento?

If you paid in person, the staff usually provide a printed receipt on request at the time of payment. For a copy after your visit, contact the Chatswood restaurant directly with the date, approximate time, amount, and last four digits of your card so they can search their point‑of‑sale records. You can also reach out through the contact form or details listed on masuyainternational.com.au for assistance.

What should I do if I don’t recognise a Makoto Bento charge or suspect fraud?

First, confirm with family members or anyone else who may have access to your card whether they visited Makoto Bento or ordered food around that date. If no one recognises the transaction, contact your bank or card issuer immediately to report a potentially unauthorised charge and follow their dispute process. You may also call the restaurant to see if they can locate the order details, but formal chargebacks and card security issues must be handled through your bank.

Can I get a refund or adjustment for an incorrect Makoto Bento charge?

If you believe you were charged the wrong amount—such as being billed twice, receiving an incorrect total, or being charged after a cancelled order—contact Makoto Bento as soon as possible with your receipt and transaction details. The restaurant can review their records and, if an error is confirmed, process a refund or adjustment back to your card. For unresolved disputes, your bank may be able to assist with a chargeback investigation.

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