Question 1

Why do I see a charge from Manychat on my card or bank statement?

Accepted Answer

This charge usually means that a Manychat workspace you own or manage is on a Pro subscription. Manychat bills for Pro plans monthly or annually based on your active contact tier and any add‑ons. Check your Manychat account under Settings → Billing to confirm which workspace and plan are associated with the charge, and review any recent upgrades or reactivations.

Question 2

What are Manychat’s typical subscription prices and billing structure?

Accepted Answer

Manychat offers a Free plan with limited features and a Pro plan that unlocks advanced automation, more contacts, and additional channels. Pro pricing generally starts around $15/month and increases with the number of active contacts in your account; annual billing is often discounted compared to monthly. The exact amount you’re charged depends on your selected contact tier and billing frequency, which you can see in your Billing settings and invoices.

Question 3

Why was I charged by Manychat after I thought I cancelled my subscription?

Accepted Answer

Manychat subscriptions renew automatically at the start of each billing cycle until they are fully cancelled in the Billing section. If you cancelled after your renewal date, your workspace will typically remain on Pro until the end of the already‑paid period and you will not receive a partial refund for unused time by default. Log in to manychat.com → Settings → Billing to verify your next renewal date and confirm that your plan is set to downgrade or cancel at the end of the period.

Question 4

How do I cancel or downgrade my Manychat Pro subscription so I stop getting billed?

Accepted Answer

Sign in to manychat.com and open the workspace you want to modify, then go to Settings → Billing (or Settings → Plans & Billing). From there, you can downgrade from Pro to the Free plan or cancel auto‑renew for that workspace. Make sure you repeat this for each paid workspace you own, and save or export any important data before your plan changes, as some Pro‑only features may be disabled after downgrade.

Question 5

How can I request a refund for a Manychat charge I didn’t expect?

Accepted Answer

Manychat’s standard policy is that subscription fees are non‑refundable once a billing period has started, but they may review refund requests for accidental renewals, duplicate charges, or unauthorized payments. First, confirm the charge details in Settings → Billing and ensure there are no shared or agency workspaces you forgot about. Then visit the Manychat Help Center at support.manychat.com or use the in‑app support widget to submit a ticket that includes your invoice number, billing email, and a short explanation of the issue so the team can evaluate your request.

Question 6

Why do I see a small $0–$2 pending or temporary charge from Manychat?

Accepted Answer

Manychat (via its payment processor) may place a small temporary authorization when you first add or update a payment method to verify the card. This is not an actual fee and typically disappears from your statement within a few business days, depending on your bank. You can verify whether any real subscription was started by reviewing your plan and invoices under Settings → Billing in your Manychat account.

Question 7

Can an agency or team member’s activity cause a Manychat charge on my card?

Accepted Answer

Yes. If you are the billing owner for a workspace that an agency or team manages, any upgrades to Pro, contact tier changes, or additional channel activations they make can trigger charges to your saved payment method. Check which workspaces you own, who has access, and what plan each workspace is on under Settings → Team and Settings → Billing. If needed, adjust roles, remove agencies, or transfer billing ownership to avoid unexpected future charges.

Question 8

How do I contact Manychat about a charge I don’t recognize or an account I can’t access?

Accepted Answer

Go to the Manychat Help Center at support.manychat.com and use the "Submit a request" or in‑app support option, providing the last four digits of the card, the exact charge amount and date, and any email addresses that might be associated with the account. If you still have login access, open Manychat and use the Help/Support widget from within your workspace so support can automatically see your account details. For suspected fraudulent use of your card, also contact your bank or card issuer to dispute the charge and block further payments.

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