Question 1

Why does my statement say “TST* MSBC - Alphar Alpharetta GA” instead of Maple Street Biscuit Company?

Accepted Answer

The “TST*” prefix indicates the Toast point-of-sale system, and “MSBC - Alphar” is an abbreviated internal label for Maple Street Biscuit Company – Alpharetta. Together they show that your card was run through Toast at that Maple Street location in Alpharetta, Georgia.

Question 2

What types of purchases typically generate a Maple Street Biscuit Company charge?

Accepted Answer

Most charges come from in‑store breakfast or brunch orders, online pickup or delivery orders placed through Maple Street’s ordering site or third‑party apps, and larger catering orders. Occasionally, a charge may be for a gift card purchased at the counter or online.

Question 3

Does Maple Street Biscuit Company have recurring subscriptions or memberships that could bill me monthly?

Accepted Answer

Maple Street Biscuit Company operates as a restaurant and does not typically sell recurring meal subscriptions or memberships that auto‑bill monthly. If you see repeat charges, they are usually separate visits, multiple online orders, or family members using the same card.

Question 4

How can I get a copy of my receipt for a Maple Street Biscuit Company Alpharetta transaction?

Accepted Answer

If you ordered in person, check your email in case you opted for a digital receipt at the Toast terminal; otherwise, you can call the Alpharetta restaurant and provide the transaction date, approximate time, amount, and last four digits of your card so they can reprint or email a copy. For online or delivery orders, log into the ordering platform (Maple Street’s site or apps like DoorDash) and view your past orders and receipts there.

Question 5

Why do I see two similar Maple Street Biscuit Company charges on the same day?

Accepted Answer

You may see a temporary authorization from Toast (often for the pre‑tip amount) and a final posted charge including tip, or you may have split an order into separate tickets. The authorization should drop off automatically within a few days. If both charges fully post and the amounts don’t match your visit, contact the restaurant or your bank to investigate a possible duplicate.

Question 6

How do I request a refund or correct a wrong amount on my Maple Street Biscuit Company bill?

Accepted Answer

Start by contacting the specific Maple Street location you visited—such as the Alpharetta store—using the phone number listed on Google Maps or their website. Explain the issue, provide the date, amount, and last four digits of your card, and the team can usually issue an adjustment or refund through their Toast system if an error occurred.

Question 7

Can a Maple Street Biscuit Company charge come from a food delivery order even if I never visited the restaurant?

Accepted Answer

Yes. If someone in your household or a saved payment profile used your card on a delivery app linked to Maple Street Biscuit Company, the charge may still appear under the restaurant’s name or the Toast descriptor rather than the delivery app. Check your DoorDash or other delivery accounts for recent Maple Street orders before assuming the transaction is unauthorized.

Question 8

Who owns Maple Street Biscuit Company now, and does that affect how I handle billing issues?

Accepted Answer

As of July 2026, Cracker Barrel sold the Maple Street Biscuit Company brand and 35 restaurant locations, including the Maple Street trademarks, to Biscuit Belly, LLC.([crackerbarrel.gcs-web.com](https://crackerbarrel.gcs-web.com/news-releases/news-release-details/cracker-barrel-announces-strategic-actions?utm_source=openai))  For billing or refund issues on any specific charge, however, you should still work directly with the restaurant where the transaction occurred or through the contact options on maplestreetbiscuits.com, then escalate to your bank if you suspect fraud.

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