Marco Polo Kitchen is a Brisbane CBD café and corporate catering business serving specialty coffee, breakfast and lunch dishes, and office catering from its venue at No. 1 Anzac Square.
Marco Polo Kitchen is a Brisbane CBD café and corporate catering business located at No. 1 Anzac Square in Brisbane City, Queensland. They serve specialty coffee, made-to-order breakfast and lunch dishes, pastries, and a rotating selection of cabinet food geared toward city workers and commuters. In addition to walk‑in café service, they provide office and corporate catering for meetings, training days, and events, which can usually be ordered in advance via their website at marcopolo.kitchen.
A charge from “Marco Polo Kitchen,” “MARCO POLO KITCHEN BRISBANE,” or a similar description on your bank statement typically relates to an in‑store café purchase (such as coffee, breakfast, or lunch) or a corporate catering order. Charges may appear as a single one‑time transaction for a counter sale, or as a larger pre‑booked catering invoice paid by card. For some corporate or large orders, you might see an initial authorization or pre‑authorisation hold when the booking is confirmed, followed by a final charge when the order is fulfilled; the temporary hold should drop off automatically once your bank releases it.
If you’re unsure about a Marco Polo Kitchen charge, start by checking recent receipts, email confirmations, or catering invoices associated with your work or office events, as catering is often ordered by an office manager or colleague. You can also log into any ordering account you created through their website to review past orders and tax invoices. For questions or disputes, contact Marco Polo Kitchen directly using the phone number or contact form listed on https://marcopolo.kitchen, and have the transaction date, exact amount, and the name on the card ready; if the issue appears to be an error or duplicate charge, your bank can also help investigate or reverse the transaction after you’ve first tried resolving it with the venue.
Bank Statement Variations
1 known variations
These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Marco Polo Kitchen.
Why do I see a charge from Marco Polo Kitchen on my bank statement?
Most Marco Polo Kitchen charges are from in‑person café purchases (coffee, breakfast, or lunch) at their venue in No. 1 Anzac Square, or from office/corporate catering ordered for meetings and events. If you work in or near Brisbane CBD, check whether you recently bought food or drinks there or attended a catered meeting—often the cardholder may not realize the company catering was paid with their card.
What are typical amounts for Marco Polo Kitchen charges?
Small transactions (AUD $5–$25) usually relate to takeaway coffee, snacks, or a single breakfast or lunch meal. Medium to larger amounts (often AUD $50–$300 or more) are commonly associated with platters, group catering, or larger delivery orders for offices. Exact totals depend on the size of your order, any delivery fees, and whether it was a one‑off catering booking.
Does Marco Polo Kitchen have subscriptions or recurring billing?
Marco Polo Kitchen does not run consumer subscription meal plans in the way streaming or software services do, so you generally should not see automatic recurring monthly fees from them. However, some businesses set up regular standing catering orders (for example, weekly meetings) with payment by saved card details or invoice, which can result in charges on a repeating pattern. If you see repeated charges, check with your office administrator or whoever arranged catering for your workplace.
Why do I see two similar Marco Polo Kitchen charges or a pending amount?
For some larger catering orders, your bank may show a temporary pre‑authorisation when you place or confirm the booking, then a separate final charge once the order is processed on the day. The initial authorisation is a hold only and should fall off your statement within a few business days, depending on your bank. If both amounts post as completed charges, contact Marco Polo Kitchen with copies of your statement so they can investigate and, if appropriate, arrange a correction or refund.
How can I get a copy of my receipt or invoice from Marco Polo Kitchen?
If you ordered corporate catering through their website, check your email for an order confirmation or invoice sent at the time of booking, or log in to your ordering account to download tax invoices. For in‑store purchases, the printed receipt is given at the counter; if you’ve misplaced it, you can contact Marco Polo Kitchen via the details on marcopolo.kitchen with the date, approximate time, and amount of the transaction and they may be able to reissue or confirm the receipt details.
How do I change or cancel a corporate catering order to avoid being charged?
To change or cancel a catering order, you’ll need to contact Marco Polo Kitchen directly using the phone number or email listed on their website, quoting your order number and event date. They typically require notice in advance for changes or cancellations—especially for larger orders—to avoid late cancellation fees or being charged in full. Check the terms provided in your booking confirmation email, as some items may have specific cut‑off times for amendments.
How do I request a refund or dispute a charge from Marco Polo Kitchen?
Reach out to Marco Polo Kitchen first, either by calling the venue or using the contact form on https://marcopolo.kitchen, and provide your name, contact details, the last four digits of your card, transaction date, and amount. Explain whether the issue is a suspected duplicate charge, incorrect amount, or service problem (e.g., items missing from a catering order). If they confirm an error, they can process a refund back to the original payment method; if you cannot resolve it with them, you can then raise a formal dispute with your bank or card issuer.
What should I do if I don’t recognize a Marco Polo Kitchen charge at all?
First, check with family members, colleagues, or your office manager to see if anyone used your card with permission for a café purchase or office catering, as corporate orders are often placed on behalf of a team. If no one recognizes the transaction, call Marco Polo Kitchen using the contact information on their website and ask them to look up the charge by date and amount to identify what was purchased. If they cannot match it or you suspect your card details were used fraudulently, immediately contact your bank to block the card and dispute the transaction.