Marlston Enterprises Pty Ltd

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Marlston Enterprises Pty Ltd is the local Ford & Doonan Bunbury franchise, providing residential and commercial air-conditioning and refrigeration installation, servicing, and repairs in Western Australia’s South West region.

Bunbury, Western Australia, Australia
fordanddoonansouthwest.com.au

About Marlston Enterprises Pty Ltd

Marlston Enterprises Pty Ltd trades as Ford & Doonan South West, the official Ford & Doonan air-conditioning franchise servicing Bunbury and the broader South West region of Western Australia. They specialise in the design, supply, and installation of residential and commercial air-conditioning systems, including ducted reverse-cycle, split systems, and refrigerated cooling solutions. In addition, they provide ongoing servicing, warranty work, repairs, and maintenance contracts for both new and existing systems, working with major air-conditioning brands and offering tailored climate-control solutions for homes, offices, and industrial premises.

A charge from “Marlston Enterprises Pty Ltd” or “Ford & Doonan Bunbury / South West” may appear on your bank or card statement if you recently purchased an air-conditioning system, paid a deposit for an installation, booked a service call, or approved repair work. Charges can also relate to one-off call-out fees, replacement parts, extended warranty or maintenance plans, or progress payments on a larger installation project. In some cases, you might see a pre-authorisation or pending charge if you provided card details over the phone or in-store to secure a booking or confirm a quote; these holds typically drop off once the final invoice is processed.

To verify this charge, start by checking recent quotes, invoices, service reminders, or email confirmations from Ford & Doonan South West (Marlston Enterprises Pty Ltd), as well as any work recently done at your property or your business premises. Compare the charge amount and date with your invoice, then contact them directly via the details on their website (fordanddoonansouthwest.com.au) or your paperwork if anything doesn’t match or you don’t recognise the transaction. When you call or email, have your invoice number, property address, and the exact amount/date of the charge ready; common issues like duplicate payments, booking deposits, or changed installation scopes can usually be clarified or corrected quickly, and they can provide a copy of your tax invoice or discuss refund or adjustment options where appropriate.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Marlston Enterprises Pty Ltd.

  1. MARLSTON ENTERPRISES BUNBURY AUS

Frequently Asked Questions

Why did Marlston Enterprises Pty Ltd charge me after my air-conditioner was installed?

Ford & Doonan South West (Marlston Enterprises Pty Ltd) often takes an initial deposit when you accept a quote and then charges the remaining balance after installation or commissioning is completed. The post-installation charge usually covers the supply of the system, labour, any agreed extras (zones, vents, controls), and GST. Check your quote and final invoice to see the payment schedule and ensure the charged amount matches the agreed total.

What are typical amounts I might see from Marlston Enterprises Pty Ltd on my statement?

Common transaction amounts include deposits in the range of a few hundred to a couple of thousand dollars for new systems (for example, 10–30% of the total job), full installation payments that can run into several thousand dollars, and smaller service or call-out fees typically starting from a few hundred dollars depending on parts and labour. You may also see modest amounts for fault call-outs, annual maintenance checks, or minor repairs such as replacing capacitors, controllers, or gas checks. Always compare the amount with any written quote, service sheet, or invoice they provided.

Why do I see a pending or small temporary charge from Marlston Enterprises Pty Ltd?

If you provided your card details to secure a booking, accept a quote over the phone, or authorise payment in advance, Marlston Enterprises Pty Ltd may place a pre-authorisation hold to verify your card. This can appear as a pending amount or a small verification charge that is later reversed. The final invoice amount will then be processed as the actual charge, and the original hold should disappear within a few business days, depending on your bank’s policies.

How do I cancel or reschedule a service booking with Marlston Enterprises Pty Ltd?

To cancel or reschedule, contact Ford & Doonan South West directly using the phone number or email listed on your booking confirmation or at fordanddoonansouthwest.com.au. They generally require notice before the scheduled visit to avoid a late-cancellation charge or call-out fee, especially for busy periods like summer. When you contact them, have your booking date, address, and any reference or job number ready so they can quickly locate your appointment.

How can I get a copy of my invoice or receipt for a charge from Marlston Enterprises Pty Ltd?

Invoices and receipts are typically issued via email at the time of quotation, deposit payment, or job completion, and they may also provide printed copies on-site. If you can’t find yours, contact their office and provide your name, property address, phone number, and the date and amount of the transaction, and ask for a copy of the tax invoice. This document will detail exactly what was supplied or serviced and will help you confirm that the charge is correct.

What is Marlston Enterprises Pty Ltd’s refund or adjustment policy if I was overcharged?

If you believe you were overcharged or billed incorrectly, reach out directly to their accounts or administration team with your invoice number and bank statement details. They can review the job card, quote, and final invoice to identify any errors, such as duplicated call-out fees or unapproved extras. Where a genuine billing mistake is found, they can process a refund or issue a credit note back to your original payment method in line with their internal policies and Australian consumer law.

How do ongoing or recurring charges from Marlston Enterprises Pty Ltd work?

While most payments are one-off for installations or repairs, you may see recurring charges if you’ve agreed to a scheduled maintenance program or a service agreement for commercial premises. These may be billed annually, biannually, or on another agreed cycle and will be outlined in your service contract or proposal. If you’re unsure why a recurring amount is appearing, check any maintenance agreements you’ve signed or contact them to confirm your plan details and adjust or cancel if needed.

Who should I contact if I don’t recognise a Marlston Enterprises Pty Ltd transaction?

First, confirm whether anyone in your household, strata group, or business recently arranged air-conditioning work through Ford & Doonan South West, as charges are often authorised by landlords, property managers, or office managers. If no one recognises the transaction, call or email them using the contact details on fordanddoonansouthwest.com.au and provide the exact charge amount, date, and the name on the card so they can search their system. If they cannot locate a matching job or payment, contact your bank or card issuer to dispute the charge and secure your account.

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