About Masterbuilt
Masterbuilt is a consumer outdoor cooking brand that designs and manufactures charcoal grills, smokers, fryers, and related accessories for residential customers. Their product range includes the Gravity Series digital charcoal grills and smokers, electric smokers, fryers, fuel (charcoal and wood), covers, and replacement parts, all aimed at making backyard cooking more convenient and precise. The company operates under Masterbuilt Premier Specialty Brands, LLC and serves customers primarily through its website, major retailers, and specialty barbecue dealers.
A charge from Masterbuilt on your statement—especially one with a notation like “SP MASTERBUILT CHAMBLEE GA” or similar—typically relates to an online purchase of a grill, smoker, fryer, accessories, fuel, or replacement parts from Masterbuilt’s own website or an associated online checkout (often powered by Shopify). It may represent a one-time equipment purchase, an order for consumables or accessories, or payment for parts to repair an existing unit. In some cases, you might see a temporary authorization for a small or full amount when you place an order, which then settles once the item ships.
If you have questions about a Masterbuilt charge, start by checking your email for order confirmations from Masterbuilt and reviewing recent orders placed on masterbuilt.com or through any links from marketing emails or promotions. You can contact Masterbuilt through the customer support section of their website for order status, billing questions, or warranty issues. Have your order number, approximate charge amount, and date of purchase ready. If you don’t recognize the charge after checking household purchases and your Masterbuilt account, you can reach out to your card issuer to dispute the transaction, but it’s usually faster to confirm first with Masterbuilt support, who can verify whether the transaction matches one of their orders.