Max & Lily

Home & Garden86% confidence

Max & Lily is a children’s furniture brand specializing in bunk beds, loft beds, and storage solutions, sold primarily online.

Mount Pleasant, South Carolina, USA
Owned by Maxwood Furniture

About Max & Lily

Max & Lily is a kids’ furniture brand under Maxwood Furniture that focuses on solid-wood bunk beds, loft beds, single beds, and coordinating storage and playroom pieces. Their products are designed for children and pre-teens, emphasizing sturdy construction, safety features, and space-saving layouts for bedrooms and shared rooms. The brand sells largely online across the U.S., offering a range of finishes, configurations, and accessory kits.

A charge labeled like “SP MAX LILY MOUNT PLEASANT USA” most likely corresponds to an online purchase from Max & Lily processed via Shopify (the “SP” prefix) and fulfilled by their parent company based near Mount Pleasant, South Carolina. This could be a one-time furniture purchase (such as a bunk bed, trundle, or storage unit) or related accessories. Because furniture orders can be several hundred dollars, charges often appear as a larger single transaction rather than multiple small ones.

If you have questions about this charge, first check any email receipts from Max & Lily or Maxwood Furniture and your Shopify order confirmation, including spam/junk folders. Logging into the website account you used at checkout (or checking your order confirmation page) can help match the exact amount and date. If you still can’t identify the transaction, contact Max & Lily customer service through their website, providing your name, email, and the last four digits of the card used so they can locate the order. For unrecognized or fraudulent charges, also contact your card issuer promptly to dispute the transaction and block further use of your card.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Max & Lily.

  1. SP MAX LILY MOUNT PLEASANT USA

Frequently Asked Questions

Why does my statement show “SP MAX LILY MOUNT PLEASANT USA” instead of Max & Lily?

The “SP” prefix typically indicates a Shopify-processed payment. The descriptor “SP MAX LILY MOUNT PLEASANT USA” refers to a Max & Lily purchase handled via Shopify, with the location reflecting their operations near Mount Pleasant, South Carolina.

What kind of purchase would result in a charge from Max & Lily?

Most charges from Max & Lily are for children’s furniture such as bunk beds, loft beds, single beds, trundles, and matching storage units or accessories purchased through their website or a Shopify-hosted checkout.

Does Max & Lily offer installment payments or just one-time charges?

Depending on the checkout options available at the time of purchase, Max & Lily orders may be paid as a single charge or via third-party installment providers (like Shop Pay Installments or similar services). Your statement may show either one large amount or several smaller scheduled payments, depending on what you selected at checkout.

How can I cancel or change my Max & Lily order after I see the charge?

If you need to cancel or modify an order, contact Max & Lily customer support as soon as possible using the contact form or email on maxandlily.com. Order changes are usually only possible before the item ships; once shipped, you may need to handle it as a return under their return policy.

How do I request a refund for a Max & Lily purchase?

To request a refund, review the return and refund policy on maxandlily.com, then reach out to their support team with your order number, email address, and reason for return. Approved returns generally require sending the item back in original condition; refunds are issued to the original payment method after the return is processed.

Is it normal to see a pending or temporary authorization from Max & Lily before the final amount posts?

Yes. For some orders, especially when using certain cards or installment options, you may first see a pending authorization for all or part of the order total. This temporary hold is replaced by the final settled charge once the order is processed and captured.

How can I verify which specific Max & Lily order matches this card charge?

Search your email for terms like “Max & Lily,” “Maxwood,” or “Shopify” around the date of the charge to find the order confirmation. You can also log into your account on maxandlily.com (if you created one) to review order history and match the transaction amount and date to the charge on your statement.

Who do I contact if I don’t recognize a Max & Lily charge?

If you can’t link the charge to any order or household purchase, contact Max & Lily through their website with the charge date and amount so they can search their system. If they cannot locate an order or confirm it is legitimate, contact your bank or card issuer immediately to report potential fraud and dispute the transaction.

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