MaxMind is a privately held technology company that provides IP geolocation, proxy detection, and online fraud prevention tools such as its GeoIP and minFraud services to help businesses manage risk and enhance online security.
MaxMind is a technology company based in Malden, Massachusetts that specializes in IP intelligence and online fraud detection. Its core products include GeoIP2 and GeoLite2 IP geolocation databases and web services, along with the minFraud fraud screening service used by e‑commerce, fintech, and online platforms to identify risky transactions. MaxMind operates on a B2B model, selling data and APIs to developers and businesses rather than to individual consumers, and billing is typically usage‑based (credits or lookups) or via recurring subscriptions for database updates.
A MaxMind charge usually appears on a bank or card statement when a business account purchases GeoIP databases, adds minFraud or GeoIP web service credits, renews an annual database subscription, or upgrades an existing plan. You might see a charge after signing up for a MaxMind account and adding payment details, enabling auto‑recharge of service credits, or renewing access to paid GeoIP2 databases. Some users also see temporary authorization holds when adding or updating a card, or if auto‑recharge attempts are made and then adjusted; these usually fall off within a few business days if not captured.
To verify a MaxMind charge, first log into your account at maxmind.com and check the “Billing” or “Order History” section for recent invoices and credit purchases that match the date and amount on your statement. If you manage multiple applications or teams, confirm whether a colleague or developer used your card to fund minFraud or GeoIP services, and review any auto‑recharge settings. For unresolved questions or potential billing errors, you can open a ticket through the MaxMind Help Center or contact them via their support channels listed on maxmind.com (typically support or sales email), providing the last four digits of the card, charge date, amount, and any reference ID from your banking institution so they can locate and explain the transaction.
Bank Statement Variations
1 known variations
These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to MaxMind.
Why do I see a charge from MaxMind on my card or bank statement?
A charge from MaxMind usually means someone used your payment method to buy GeoIP databases, purchase or auto‑recharge minFraud/GeoIP web service credits, or renew a subscription. Developers or finance staff may add your company card to a MaxMind account to keep risk and geolocation services running. Review recent purchases and invoicing on maxmind.com under your account’s Billing or Order History section to confirm the specific transaction.
What billing model does MaxMind use for GeoIP and minFraud services?
MaxMind primarily uses a usage‑based, credit or lookup model for its web services (such as GeoIP2 Precision and minFraud), where you prepay for credits and they are consumed as your systems make API calls. GeoIP databases are typically licensed via subscriptions that renew on a monthly or annual basis, depending on the plan. Exact pricing and tiers vary by product and volume and are published on the Pricing pages at maxmind.com, where you can also see estimated monthly costs based on your usage.
Why did MaxMind charge me again—did my subscription or credits renew automatically?
If you enabled auto‑renewal for a GeoIP database subscription or auto‑recharge for web‑service credits, MaxMind will automatically bill your saved payment method to prevent service interruption. This can appear as periodic charges (monthly or annually) or as irregular charges when your credit balance falls below a set threshold. You can review and adjust auto‑renew or auto‑recharge settings in your maxmind.com account under Billing or Account Settings.
How can I cancel or pause MaxMind services to stop future charges?
To cancel or pause billing, log into your account at maxmind.com and navigate to the Billing, Subscriptions, or Web Services section. There you can disable auto‑renewal for GeoIP database licenses and turn off auto‑recharge for minFraud or GeoIP web service credits so no new charges are made. Keep in mind that you may retain access until the end of your current paid period, and any remaining prepaid credits typically stay usable until they expire, according to MaxMind’s terms.
How do I request a refund or dispute a MaxMind charge I don’t recognize?
If you believe a MaxMind charge is incorrect or unauthorized, first confirm with colleagues or developers that the card wasn’t used for your organization’s MaxMind account. If it still appears unfamiliar, contact MaxMind support via the Help Center on maxmind.com or the support email listed there, including the charge date, amount, currency, and the last four digits of the card. MaxMind reviews refund requests individually according to their billing and terms of use policies and may request additional information to verify the transaction.
Does MaxMind place temporary authorization holds or small test charges?
MaxMind may place a temporary authorization hold when you first add or update a payment card to verify that it is valid and has available credit. These holds can appear as pending charges (sometimes in a small test amount) but are not actually captured and should drop off your bank or card statement within a few business days. If a pending MaxMind transaction remains for longer than your bank’s normal timeframe, contact your card issuer and MaxMind support for clarification.
What are common MaxMind charge amounts and how will they appear on my statement?
Common MaxMind charges include one‑time payments for blocks of service credits (often in round amounts, depending on your purchase) or recurring subscription fees for GeoIP databases. On your statement, the descriptor may show as “MAXMIND,” “MAXMIND.COM,” or something similar, sometimes with a location reference to Massachusetts, USA. To match an amount, compare it with recent invoices or credit purchases listed in your maxmind.com Billing or Orders area.
How can I contact MaxMind about a billing or account‑specific question?
For billing and account questions, go to maxmind.com and access the Support or Help Center section, where you can submit a request or open a ticket. You can also use the billing or support email addresses listed there (such as support or sales) and include your account email, organization name, invoice or order number, and transaction details. MaxMind generally responds via email, so monitor your inbox (including spam/junk folders) for their reply.