me&u

Software96% confidence

me&u is a hospitality technology platform that lets guests order and pay for food and drinks via QR codes and mobile devices, while providing venues with AI-driven menus, marketing tools, and guest data to increase revenue and improve service.

Surry Hills, New South Wales, Australia
meandu.com
Owned by Mr Yum

About me&u

me&u is a hospitality technology platform used by restaurants, bars, pubs, hotels, and other venues to let guests browse menus, order, and pay from their own mobile devices. When you scan a QR code at a table or bar, the ordering page and checkout experience are usually powered by me&u, even though you’re buying directly from the venue. The company, headquartered in Surry Hills, New South Wales, Australia, also provides venues with AI-driven digital menus, marketing tools, and guest insights to help increase revenue and improve service.

A me&u charge on your bank or card statement usually appears after you order food or drinks at a participating venue using a QR code or mobile link, or when you tap to pay a bar tab through their system. Instead of the venue name, some banks display “ME&U” or similar as the merchant, because me&u securely processes the card payment on the venue’s behalf. You might see charges for one-time orders, bar tabs that were closed out at the end of your visit, tips or service fees added at checkout, pre-authorisation holds placed when you open a tab, or multiple small charges if you split bills or placed several separate orders during your visit.

If you’re unsure about a me&u charge, start by thinking back to recent visits to bars, pubs, restaurants, clubs, or hotels where you scanned a QR code to view a menu or ordered without speaking to staff directly. Check your email and SMS for digital receipts from the venue or from me&u (often sent right after payment), and review your me&u order history if you created an account with them. For further help, visit meandu.com and look for their support or help center to submit a query with the date, amount, and last 4 digits of the card used; if the charge still looks incorrect, you can also contact the venue directly using their website or receipt details, or speak to your bank about disputing the transaction.

Bank Statement Variations

3 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to me&u.

  1. ME-AND-U 0290578500 AUS
  2. MEANDU +61130006798 AU
  3. me&u Surry Hills AUS

Frequently Asked Questions

Why am I seeing a charge from me&u instead of the restaurant or bar name?

me&u acts as the payment processor for many venues that use QR code ordering. When you scan a QR code on the table and pay through the mobile checkout, the transaction is routed through me&u on behalf of the venue, so some banks display “ME&U” or similar instead of the venue’s trading name. The money is still going to the venue you visited, but the platform name may appear as the merchant on your statement.

What types of purchases typically result in a me&u charge and what amounts are common?

Most me&u charges come from food and drink orders at participating restaurants, pubs, bars, and hotels, often ranging anywhere from small snack or drink orders (e.g., $10–$30) to full meals or group tabs (e.g., $50–$300+). You may see several separate me&u charges if your group placed multiple rounds of orders via QR code or if you opened and closed multiple tabs. Charges can also include tips, surcharges, or venue-specific booking or service fees that you accepted at checkout.

Does me&u offer subscriptions or recurring billing to guests?

me&u does not typically bill guests on a subscription basis; charges are usually one-off transactions tied to a specific visit and order at a venue. If you see repeated me&u charges, it’s most often because you’ve visited the same or different participating venues multiple times and used QR code ordering. Review the dates and amounts of each transaction and match them to nights out or meals you’ve had recently.

Why do I see a small pending or $1–$5 me&u charge on my statement?

Some venues using me&u may place a small pre-authorisation or test charge on your card when you first open a tab or add a payment method. This is usually a temporary hold (often around $1–$5) to confirm your card is valid; it should either disappear or be adjusted when your final bill is processed. If a small pending amount doesn’t clear or is later duplicated as a posted transaction, contact me&u support via their help center at meandu.com or speak with your bank.

How can I get a receipt or see the details of my me&u order?

Digital receipts are often emailed or sent by SMS right after you complete payment through me&u, using the contact details you entered during checkout. Search your inbox or messages for the date of the charge and the name of the venue you visited. If you created a me&u account or profile, you may also be able to view your past orders by logging in via the same email or mobile number; otherwise, contact the venue or me&u support with the charge date and amount to request a copy of the receipt.

How do I dispute a wrong amount, double charge, or an order I never received through me&u?

First, check your receipts and order history to confirm whether multiple orders were placed or if a tip or surcharge was added at checkout. If the amount is still incorrect, contact the venue directly (using details on your receipt or their website) and explain the issue, as they usually manage adjustments and refunds. If the venue can’t resolve it or you can’t identify the venue, contact me&u through the support/contact section at meandu.com with the transaction date, amount, and last 4 digits of your card, and consider raising a dispute with your bank if the charge appears fraudulent.

How can I cancel, adjust, or get a refund for a me&u order I just placed?

Once an order is submitted and paid through me&u, it’s immediately sent to the venue’s bar or kitchen, so changes or cancellations have to be handled by the venue staff. If you ordered by mistake or need to change items, speak with staff at the venue as soon as possible so they can decide whether to amend the order or issue a refund. For charges made in error when you’re no longer at the venue, gather your receipt and statement details and contact the venue and/or me&u support via meandu.com to request a review.

How can I contact me&u about a charge I don’t recognize?

Visit meandu.com and look for the Help, Support, or Contact sections, where you can usually submit a support request or browse FAQs. Provide as much detail as possible, including the date and exact amount of the charge, the country, the last 4 digits of the card, and any guess about which venue it might be linked to. While me&u can help identify the venue associated with a transaction, final decisions about refunds or bill disputes are often handled by the venue and, if needed, your bank or card issuer.

This merchant is in the Software category

Browse all

Related Merchants

Google
Trello
Dext
Atlassian
OpenAI

Compare me&u

vsGooglevsTrellovsDext

Got more mystery charges?

Paste your bank statement codes and we'll tell you exactly who charged you.

Find out who charged you