Medilux Media Solutions Limited is a UK-based digital media and business support company that operates and manages online dating and related web platforms, as well as providing associated online services.
Medilux Media Solutions Limited is a UK-based digital media and business support company that operates and manages online dating and related web platforms. From its base in Wivenhoe, Colchester, Essex, the company focuses on running and supporting dating, social connection, and related online services for third‑party brands and its own sites. Medilux typically handles the technical platform, user account management, and billing/payment processing for these sites, so you may see their name on your card or bank statement even if you signed up on a differently branded dating or social website.
A charge from Medilux Media Solutions Limited usually relates to activity on an online dating or relationship‑focused site that they operate or manage. This could be a recurring subscription (for premium access or extra features), a one‑time purchase (such as credits, boosts, or add‑ons), or a renewal after a trial period ends. In some cases, you might see a small temporary authorization when you first register or update your payment method; this is generally released and should not settle as a final charge. Recurring billing is typically monthly or weekly, depending on the specific site’s terms, and renews automatically until you cancel.
If you don’t immediately recognize a Medilux Media Solutions Limited charge, start by checking the confirmation emails and receipts from any dating or social platforms you’ve recently used—look for mentions of Medilux or mediluxmediasolutions.com in the footer or payment details. Log into the relevant site and review your account, subscription, and billing history to confirm recent payments or renewals. To resolve questions, visit mediluxmediasolutions.com and use the contact or support section to submit a billing inquiry, including the last 4 digits of your card, charge amount, and date (but never your full card number). Common issues—such as cancelling a subscription, stopping further renewals, or disputing unrecognized charges—are typically handled by cancelling via your account settings on the dating site and then contacting Medilux or the site’s support team for confirmation or refund review.
Bank Statement Variations
1 known variations
These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Medilux Media Solutions Limited.
Why is Medilux Media Solutions Limited charging me each month?
A recurring charge from Medilux Media Solutions Limited usually means you have an active subscription on a dating or related online platform they manage. Many of these services auto‑renew monthly (or weekly, in some cases) until you cancel through your account settings. Log in to the dating or social site you use and check the “Account,” “Membership,” or “Billing” area to confirm your active plan and renewal date. If you manage multiple dating profiles, check each, as Medilux may be the billing provider for more than one service.
What are the typical subscription costs for Medilux‑managed dating sites?
Subscription prices vary by website and region, but Medilux‑managed dating platforms commonly use recurring fees in ranges comparable to other dating services (for example, roughly the price of a low‑ to mid‑tier streaming subscription per week or month). Some sites offer different tiers, such as basic premium access, extended messaging, or extra features, each at different price points. To see the exact amount you agreed to, review the pricing page or checkout screen on the specific site you joined and compare it with the amount on your bank statement. Your account’s billing or membership section will usually list your current plan and the recurring charge amount.
How do I cancel my subscription that is billed by Medilux Media Solutions Limited?
To cancel, you typically need to log in to the specific dating or online service where you signed up and go to the “Account,” “Subscription,” or “Membership” section, then choose the option to cancel or turn off auto‑renewal. Most Medilux‑managed platforms require cancellation to be completed on the website or app itself—customer support usually cannot cancel on your behalf without account verification. After cancelling, you should receive an on‑screen confirmation and sometimes a confirmation email; keep this for your records. You will usually retain access until the end of the current billing period, and no further renewals should occur once cancellation is completed.
How can I request a refund for a Medilux Media Solutions Limited charge?
Refunds are generally handled according to the refund policy of the specific dating site or service you used, not Medilux’s own policy alone. First, review the Terms of Service or Billing/Refund section on that site to see if refunds are offered for renewals, unused time, or accidental purchases. Then contact support via the site’s help or contact page or through the contact form at mediluxmediasolutions.com, including the transaction date, amount, and the email or username on your account. While some platforms may grant goodwill refunds for recent, unused renewals, many dating services do not offer refunds for partially used billing periods, so decisions are typically case‑by‑case.
Why do I see a small or duplicate Medilux Media Solutions Limited charge or a pending amount?
Small or duplicate-looking amounts—especially very low values—may be temporary authorization holds used to verify your card when you sign up, change payment methods, or attempt a purchase. These holds should automatically fall off your account within a few business days and typically do not become final charges. If a pending hold later disappears without posting, it is not a real charge. If a hold settles or you see multiple completed charges you don’t understand, contact the site’s support or Medilux through mediluxmediasolutions.com with a screenshot of your statement for clarification.
I don’t recognize this Medilux Media Solutions Limited charge—how can I find out which site it’s from?
Start by checking the date and amount of the charge and think about any dating or social sites you joined around that time. Log into any such sites and review your billing history or receipts, which often list Medilux or a similar descriptor as the payment processor. Search your email inbox (including spam/junk folders) for keywords like “Medilux,” “mediluxmediasolutions.com,” “subscription,” or the exact amount charged to locate confirmation emails. If you still can’t identify the source, contact Medilux via their website’s contact page with the charge details—while they cannot share sensitive data, they can usually tell you which platform the billing relates to.
How can I contact Medilux Media Solutions Limited about a billing issue?
Go to mediluxmediasolutions.com and use the available contact or support options, which typically include an online contact form or listed email address. When you reach out, include your full name, the last 4 digits of the card charged, the exact charge amount, currency, and date, plus the name or URL of the site you were using. Do not send full card numbers or passwords. For urgent card security concerns (such as suspected fraud), also contact your bank or card issuer immediately to block further charges and discuss a dispute if needed.
How do I stop future Medilux Media Solutions Limited charges if I deleted my dating profile?
Deleting a profile on a dating site does not always cancel the underlying paid subscription, especially if billing is handled by a provider like Medilux Media Solutions Limited. If you can still log in, restore access to your account (for example, via password reset) and cancel the subscription in the “Billing” or “Membership” section, then optionally delete your profile again. If you no longer have access, contact the site’s support team or Medilux through mediluxmediasolutions.com with proof of the charges and any account details you remember (email, username, site name) so they can help locate and stop the subscription. Monitor your statements for 1–2 further cycles to confirm that no additional payments are taken.