MeisterLabs

Software90% confidence

MeisterLabs is the software company behind productivity tools such as MindMeister and MeisterTask, used for online mind mapping, task management, and team collaboration.

Munich, Germany
meister.co

About MeisterLabs

MeisterLabs (MeisterLabs GmbH) is a German software company best known for its cloud-based productivity and collaboration tools, including MindMeister for online mind mapping and MeisterTask for task and project management. Their products are used by individuals, teams, schools, and businesses to brainstorm ideas, structure projects, assign tasks, and track work in an organized, visual way. The company operates primarily on a subscription-based SaaS model, offering different plans for personal, educational, and business use.

A charge from “MEISTERLABS, MUNICH” on your card statement typically relates to a paid subscription or license for one of MeisterLabs’ products, most commonly MindMeister or MeisterTask (or a bundled plan under the broader “Meister” branding). This may be a recurring monthly or annual subscription, an upgrade from a free plan to a paid tier, or a renewal of an existing plan. In some cases, the charge may correspond to additional seats for team members or a business/education plan purchased by an organization.

If you have questions about this charge, start by logging into your MindMeister or MeisterTask (Meister) account with the email address associated with your purchase and checking the billing or account settings for invoices and subscription details. You can also search your email for receipts from MeisterLabs or Meister. If you still can’t identify the transaction, you can contact their support team through the help or support section on their website, providing the last four digits of the card, the billing amount, and the billing date (but never full card details) so they can locate the transaction. If the charge appears unauthorized and cannot be resolved with MeisterLabs, you should contact your bank or card issuer to dispute it.

Bank Statement Variations

2 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to MeisterLabs.

  1. MEISTERLABS GMBH
  2. MEISTERLABS, MUNICH

Frequently Asked Questions

Why do I see a charge from “MEISTERLABS, MUNICH” on my card statement?

This descriptor usually indicates a subscription or license payment for a MeisterLabs product such as MindMeister or MeisterTask. It may be a monthly or annual renewal, an upgrade to a higher plan, or additional seats for a team account.

How can I confirm which MeisterLabs product or plan I’m being billed for?

Log in to your MindMeister or MeisterTask (Meister) account using the email address you used at signup, then go to Account or Billing settings. There you’ll see your active subscription, billing period, and plan type, and you can download invoices that match the amount on your card statement.

How do I cancel my MeisterLabs (MindMeister or MeisterTask) subscription to stop future charges?

Sign in to your account, open the Billing or Subscription section, and select the option to downgrade to a free plan or cancel your subscription at the end of the current billing period. Make sure you complete all confirmation steps and save any needed data before the next renewal date.

Does MeisterLabs offer refunds if I was charged after I meant to cancel?

Refunds are handled on a case-by-case basis and depend on their current refund policy and how long ago you were charged. If you believe you were incorrectly billed, contact MeisterLabs support through their help center with your invoice number, billing email, and charge details to request a review.

Why was I charged annually when I expected a monthly fee from MeisterLabs?

MeisterLabs offers both monthly and annual plans. Annual plans are billed once per year at a discounted rate. Check your billing settings and invoice to confirm whether you selected an annual plan; you can usually switch to monthly billing at the next renewal by adjusting your subscription preferences.

Can there be multiple MeisterLabs charges if I manage several teams or licenses?

Yes. If you administer more than one team, workspace, or separate subscription (for example, one for personal use and one for your company or school), each plan can generate its own charge. Review the billing sections for each account/email you use with Meister products to identify all subscriptions.

How do I contact MeisterLabs about an unknown or suspicious charge?

Go to the support or help center on meister.co and submit a support request, including the exact amount, currency, date of the charge, and the last four digits of the card used. Do not send full card numbers. Their team can look up the transaction and tell you which account and product it is linked to.

Why do I see a pending or slightly different amount from MeisterLabs on my statement?

Sometimes a temporary authorization or currency conversion can make a pending charge appear slightly different from the final settled amount. This is common when paying in a different currency or when your bank adds conversion or processing fees. The final posted transaction should match the invoice amount from your Meister account, excluding any bank-imposed fees.

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