Melbourne IT

Software86% confidence

Melbourne IT is an Australian domain name registrar and web services provider offering domain registrations, web hosting, email, and related online business solutions.

Brisbane, QLD, Australia
melbourneit.com.au
Owned by Webcentral Group Limited

About Melbourne IT

Melbourne IT is an Australian domain name registrar and web services provider that helps businesses get online and manage their digital presence. Operating since the 1990s and now part of the Arq Group, they offer domain registrations (.com, .com.au and many other extensions), DNS management, web and email hosting, website builder tools, SSL certificates, and business productivity solutions such as Microsoft 365 and Google Workspace. Services are sold primarily through melbourneit.com.au, and most products are billed in Australian dollars, though some international customers may see equivalent charges in their local currency.

A Melbourne IT charge may appear on your bank or card statement when you register or renew a domain name, purchase or renew web or email hosting, buy an SSL certificate, or subscribe to a bundled online business package. Many of their products are set up as recurring subscriptions (typically billed monthly or annually), so you may see regular renewal fees for domains, hosting plans, or Microsoft 365/Google Workspace seats. You might also see a charge after a free or discounted trial period ends, for privacy/protection add‑ons, or an authorization hold when you first add or update a payment method—these small temporary amounts are used to verify your card and usually disappear within a few days.

If you’re unsure about a Melbourne IT charge, first sign in at melbourneit.com.au and check “My Account” or “Billing” for invoices and renewal history that match the amount and date on your statement. Look for statement descriptors such as “MELBOURNE IT,” “MELBOURNEIT WEB SERVICES,” or similar, and compare them to recent domain or hosting renewals. For further help, you can contact Melbourne IT support via their website (Support/Help Centre, live chat, and ticket/email options) or by phone during Australian business hours; have your domain name, customer ID, and the exact charge amount/date ready. Common issues—such as unwanted auto‑renewals, duplicate billing, or charges for old domains—are usually resolved by adjusting your renewal settings, cancelling unneeded services, or requesting a refund where eligible under their refund and cancellation policies.

Bank Statement Variations

2 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Melbourne IT.

  1. Melbourne IT 61 2 8317 61 AU
  2. Melbourne IT 61 2 8317 614 AUS

Frequently Asked Questions

Why did Melbourne IT charge me this year when I didn’t manually renew anything?

Most Melbourne IT products, including domain names and hosting plans, are set to auto‑renew by default so that your website or email doesn’t unexpectedly go offline. If you still have active domains, hosting, or add‑ons in your account, they will renew automatically on or just before the expiry date and the fee will be charged to the card or account on file. You can see which services are set to auto‑renew by logging into melbourneit.com.au and checking the renewal settings for each product.

What are common Melbourne IT charge amounts for domains and hosting?

Melbourne IT domain registration and renewal prices vary by extension, but many .com and .com.au domains are commonly billed in the tens of dollars per year (for example, roughly AUD $15–$40 per domain per year, depending on promotions and add‑ons). Shared web hosting, website builder packages, and email hosting are usually charged as monthly or annual subscriptions, generally ranging from low tens of dollars per month for basic plans to higher fees for business or premium packages. Your exact amount will depend on the specific plan, billing period (monthly vs annually), and any extras like SSL certificates or privacy protection.

How do I cancel auto‑renewal or stop future Melbourne IT charges?

To stop future charges, log into your Melbourne IT account at melbourneit.com.au and go to the section listing your domains, hosting, and other services. For each product you no longer want, disable auto‑renewal or select the option to cancel at the end of the current term—your service will typically stay active until its expiry date but will not renew again. Make sure to do this before the renewal date shown on your invoice or in your account; once a renewal is processed, cancellation may not automatically trigger a refund.

How can I request a refund for a Melbourne IT charge I don’t want?

Refund eligibility depends on the product and timing—domain registrations often have stricter rules than hosting or value‑add services. If you believe a charge was made in error or you accidentally renewed something, contact Melbourne IT support as soon as possible via their Help Centre, live chat, or phone and provide your customer ID, domain name, and invoice number. They will review whether your purchase falls within any applicable cooling‑off or refund window and can advise if a full or partial refund is possible under their current policies.

Why do I see a small Melbourne IT charge or $0–$2 authorization on my card?

When you add or update a payment card with Melbourne IT, their payment processor may place a small temporary authorization hold (sometimes $0, $1, or a few dollars) to verify that the card is valid. This is not an actual purchase and should automatically drop off or be reversed by your bank within a few business days. If the pending amount does not disappear or changes to a posted transaction, contact both your bank and Melbourne IT support with a screenshot of the charge.

How can I see what specific services a Melbourne IT charge relates to?

You can view detailed invoices and payment history by logging into melbourneit.com.au and navigating to the Billing or Invoices section of your account. Each invoice will list the product type (such as domain name, hosting plan, SSL certificate, or email service), the term (monthly, yearly, multi‑year), and the exact amount charged. Match the invoice date and total to the transaction on your bank or card statement to confirm what the charge covers.

How do I contact Melbourne IT about a charge on my statement?

Go to melbourneit.com.au and open the Support or Help Centre section, where you’ll find options for live chat, submitting a support request, or accessing phone contact details (including business‑hours support based in Australia). When you reach out, have your customer ID (if you have one), the domain name or service you think the charge relates to, and the exact date and amount of the transaction. Providing a screenshot of your bank or card statement (with sensitive details masked) can help their team locate the payment more quickly.

Could this Melbourne IT charge be for add‑ons like SSL, email, or security rather than my main hosting plan?

Yes, Melbourne IT often bills additional services such as SSL certificates, email hosting, DNS or website security add‑ons, and privacy/protection services either bundled with or separate from your primary hosting or domain plan. These may renew on the same date as your main service or on their own schedule, which can result in smaller, separate charges. Review your product list and invoices in your Melbourne IT account to see if any standalone add‑ons renewed around the date of the charge you’re seeing.

This merchant is in the Software category

Browse all

Related Merchants

Google
Trello
Dext
Atlassian
OpenAI

Compare Melbourne IT

vsGooglevsTrellovsDext

Got more mystery charges?

Paste your bank statement codes and we'll tell you exactly who charged you.

Find out who charged you