Menulog

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Menulog is an online food delivery platform and marketplace that connects customers with local restaurants for takeaway and delivery orders across Australia and New Zealand.

Sydney, Australia
menulog.com.au
Owned by Just Eat Takeaway.com

About Menulog

Menulog is a leading online food delivery and takeaway marketplace operating across Australia and New Zealand. Through the Menulog website (menulog.com.au) and mobile app, customers can browse menus from thousands of local restaurants, fast‑food chains, and independent eateries, then place orders for delivery or pickup. Menulog processes the payment on behalf of the restaurant, coordinates delivery through couriers where applicable, and sends live order updates to customers.

A Menulog charge on your bank or card statement typically appears after you’ve placed a food delivery or takeaway order using the Menulog app or website. The amount usually reflects your food total plus delivery fees, service fees, tips (if added), and any applicable taxes, minus voucher or promo discounts. You may also see temporary “pending” or “authorization” charges when you first add or update a card, or when an order is adjusted (for example, items out of stock, substitutions, or additional fees); these holds are normally released by your bank within a few business days. Menulog does not generally run ongoing consumer subscription plans, so recurring monthly charges are uncommon and usually indicate regular repeat orders rather than a membership fee.

If you’re unsure about a Menulog charge, start by checking your email for order confirmations from Menulog and reviewing your recent orders in the Menulog app or by logging into your account at menulog.com.au. Compare the transaction date and amount on your statement with the order total shown in your Menulog account. For missing, duplicate, or incorrect charges, you can contact Menulog through the in‑app Help section or via the Help Centre on their website to report a billing issue, request adjustments, or ask about refunds; they may liaise with the restaurant to resolve order problems. If you suspect unauthorised use, change your Menulog password, remove stored cards, and contact your bank or card issuer to secure your account and dispute the transaction if needed.

Bank Statement Variations

2 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Menulog.

Frequently Asked Questions

Why was I charged by Menulog when I only remember ordering food once?

Menulog charges are per order, not as a flat monthly subscription, so each completed food delivery or pickup order will appear as a separate transaction. If you see more charges than expected, check your Menulog order history and email receipts—sometimes multiple orders placed on the same day or orders placed by family members on a shared account can be mistaken for a single purchase. Also review any pre‑orders set for later dates, which are only charged once confirmed.

What amounts does Menulog typically charge, and what fees are included?

A Menulog transaction usually includes the restaurant’s menu prices plus a delivery fee (if you chose delivery), a service fee, and any optional tip you added, minus vouchers or promo codes. Delivery fees can vary by restaurant and distance, and service fees are typically a small percentage of the order value. Your exact breakdown is shown on the checkout screen before you pay and on the order receipt emailed to you and stored in your Menulog account.

Why do I see a small or duplicate Menulog charge that later disappears?

Small or duplicate-looking Menulog charges are often temporary authorization holds your bank places when you add a new card, update payment details, or when Menulog verifies funds before finalising an order. These holds are not completed payments and should automatically drop off your statement within a few business days, depending on your bank’s policies. If an authorization does not fall away after a week, contact your bank and share your Menulog order details for clarification.

How can I cancel or change a Menulog order to avoid being charged?

Orders can only be cancelled or modified within a short window after placing them, and only if the restaurant has not started preparing your food. Open the Menulog app or site, go to your active order, and use the Help or Support options to request cancellation or changes. If the restaurant has already accepted and begun preparing the order, cancellation may not be possible, and you may still be charged in line with Menulog’s and the restaurant’s policies.

How do I request a refund or report an incorrect Menulog charge?

To request a refund for missing items, incorrect orders, or delivery issues, go to your recent order in the Menulog app or website and select the Help or “Report a problem” option. You’ll be guided through a form where you can describe the issue and upload photos if relevant; Menulog’s support team will review your case and may offer a partial or full refund, account credit, or other resolution. Refunds, when approved, are processed back to your original payment method, but your bank may take several business days to display the credit.

How can I contact Menulog about a charge on my statement?

The fastest way to contact Menulog about a billing issue is through the in‑app Help section or by visiting the Help Centre at help.menulog.com.au while logged into your account. There you can use guided support tools or submit a support request directly linked to a specific order, which helps the team investigate more quickly. Menulog primarily provides support via online forms and in‑app messaging rather than a public phone line, so have your order number and the exact charge amount ready when you contact them.

What should I do if I don’t have a Menulog account but see a Menulog charge?

If you see a Menulog charge but don’t recall creating an account or placing an order, first check with household members to ensure no one used your card for a one‑off order through the app or website as a guest or on their own account. If nobody recognises the transaction, contact your bank or card issuer immediately to report possible unauthorised use and request that the card be blocked or replaced. You can also reach out to Menulog via their Help Centre with the transaction date, amount, and the first few and last four digits of your card so they can investigate whether an order was placed using your details.

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