Merivale

Restaurant90% confidence

Merivale is an Australian hospitality group that owns and operates a large portfolio of restaurants, bars, pubs, nightlife venues, and event spaces, primarily in Sydney. It offers dining, drinks, and entertainment experiences across numerous branded venues.

Sydney, New South Wales, Australia
merivale.com

About Merivale

Merivale is a major Australian hospitality group based in Sydney, New South Wales, known for its extensive portfolio of restaurants, bars, pubs, nightlife venues, and event spaces. Its venues include everything from casual beachside pubs and cocktail bars to fine-dining restaurants and large multi-level nightlife destinations such as ivy, Establishment, and Coogee Pavilion. Merivale also operates event and function spaces, offers group dining and corporate event packages, sells gift cards, and in some locations provides accommodation and bottle shop services. Bookings for many venues can be made online via merivale.com.

A Merivale-related charge may appear on your bank or card statement when you dine or drink at one of their venues, purchase tickets to a Merivale event or party, pay a deposit for a group booking, buy or redeem a Merivale gift card, or book accommodation at a Merivale property. Charges can show under the name of the specific venue (for example, "ivy", "Coogee Pavilion", "The Newport") or as "MERIVALE", "MERIVALE GROUP", or similar. You might also see temporary pre-authorisation holds for bar tabs or room deposits, split bills where only your portion is charged to your card, or charges processed through a mobile payment terminal after table service.

If you’re unsure about a Merivale charge, start by checking recent restaurant, bar, or event visits in Sydney and reviewing any email confirmations or receipts from your booking or ticket purchase. You can search your email for "Merivale" or the venue name, or log into your Merivale account (if you created one) at merivale.com to review bookings and event purchases. For billing questions, overcharges, or to request a copy of your receipt, contact the specific venue you visited or use the contact form at merivale.com/contact; for group events and functions, reach out to the Merivale Events team via the details on the Events section of the website. Have the date, venue, approximate amount, and the last four digits of the card ready so they can quickly locate and resolve the issue, which may include correcting billing errors, adjusting tips, or reversing duplicate transactions where appropriate.

Bank Statement Variations

3 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Merivale.

  1. MERIVALE ME U* ME U +61130063263 AU
  2. MERIVALE.COM +61292403000 AU
  3. WWW.MERIVALE.COM* ME&U +611300632638 AUS

Frequently Asked Questions

Why did I get a charge from Merivale or one of its venues on my card?

Merivale operates many Sydney venues including bars, pubs, restaurants, and event spaces, so the charge is usually from a visit to one of these places. It can relate to food and drinks, an event or ticketed party, a function deposit, accommodation, or a gift card purchase or redemption. Statement descriptions may show the venue’s name (e.g. "ivy", "Coogee Pavilion", "The Newport") or a generic label like "MERIVALE" or "MERIVALE GROUP".

Why do I see a small or temporary Merivale charge (or pending amount) on my bank statement?

Many Merivale venues place a temporary pre-authorisation on your card when you open a bar tab, check into accommodation, or secure a booking with a card. This hold confirms your card is valid and may be larger than your final spend to cover incidentals. It should automatically adjust to the final amount or disappear within a few business days, depending on your bank. If a hold does not fall off after about 7 days, contact your bank and the relevant Merivale venue with the date and amount.

Can Merivale charges be recurring or subscription-based?

Merivale does not generally operate on a subscription model; most charges are one-off transactions for dining, drinks, events, or accommodation. However, you may see repeat charges if you visit the same venue regularly, hold a recurring group booking, or purchase multiple event tickets over time. If you see a pattern you don’t recognise, review your past reservations, bar tabs, and ticket confirmations in your email or Merivale account, and contact Merivale if you still can’t identify them.

How can I get a copy of a receipt or tax invoice for a Merivale charge?

If you dined or drank at a Merivale venue, you can usually obtain a copy of your receipt by contacting that venue directly with the date, time window, approximate amount, and the last four digits of your card. For event tickets, functions, or prepaid packages, check your email for the original confirmation or log into your Merivale account at merivale.com to retrieve your booking details. If you’re unsure which venue processed the payment, use the contact form at merivale.com/contact and attach a screenshot of the statement line so support can help locate the transaction.

How do I cancel or change a Merivale booking, event, or function to avoid being charged?

For standard restaurant reservations, cancellation policies vary by venue and booking channel; check your booking confirmation email for cut-off times and any no-show fees. For ticketed events, parties, or large functions, terms are usually stricter and may include non-refundable deposits or change fees, outlined in the event or function agreement. To cancel or amend, use the link in your confirmation email or contact the venue or Merivale Events team directly as early as possible to minimise or avoid charges.

How can I request a refund or dispute an incorrect Merivale charge?

First, contact the specific Merivale venue or the Merivale support team with your receipt or statement screenshot, explaining the issue (for example, incorrect amount, duplicated charge, or wrong tip). In many cases, they can correct errors by issuing a refund or adjustment back to the same card used. If the venue confirms the charge is correct and you still disagree, you may escalate the matter with your bank or card issuer, who can investigate via a formal dispute process.

Why does my Merivale charge amount look higher than expected?

The total may include a service charge, a previously added tip, surcharges (for example, public holiday or weekend surcharges where applicable), or additional items ordered later in your visit that you might have forgotten. In accommodation settings, it can also reflect mini-bar use, room service, or late checkout fees. Compare the amount with your itemised receipt or ask the venue for a copy to verify each line item. If you believe something is incorrect, contact the venue promptly so they can review CCTV, POS records, and staff notes while details are still recent.

How do Merivale gift card purchases and redemptions appear on my statement?

When you buy a Merivale gift card online or in-venue, the transaction usually appears as a single charge under "MERIVALE" or the selling venue’s name. Redeeming a gift card generally does not create a new card transaction unless your spend exceeds the card’s balance, in which case only the excess charged to your card will appear on your statement. For help with a gift card balance, missing card, or a charge you believe relates to a gift card purchase you don’t recognise, visit merivale.com/gift-cards or contact Merivale support with the last four digits of the card and purchase details.

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