Microsoft

Microsoft is a global technology company based in Redmond, WA, best known for products like Windows, Office/Microsoft 365, Xbox, and the Microsoft Store for apps, games, and digital content. They offer consumer subscriptions (such as Microsoft 365 Personal and Family, Xbox Game Pass, OneDrive storage, and Skype credit), as well as one-time software purchases and hardware like Surface devices and Xbox consoles. Charges referencing “msbill.info” or similar typically relate to Microsoft’s centralized billing system and are associated with purchases or subscriptions tied to a Microsoft account.

This charge may appear on your bank or card statement if you subscribed to Microsoft 365, bought an app, game, movie, or in‑game content through the Microsoft Store or Xbox, paid for additional OneDrive storage, or used services like Skype credit or Azure. It can also stem from recurring billing for a Microsoft 365 or Xbox Game Pass subscription, a trial that converted to a paid subscription, or a purchase made by a family member using your payment method in a shared Microsoft family group. In some cases, you might see small temporary authorization holds (often $1–$5) when you add or update a payment method, which are automatically reversed.

To verify or resolve questions about a Microsoft charge, sign in at account.microsoft.com/billing and review your Order history and Services & subscriptions to match each transaction to a product or service. Check any linked Xbox consoles, Windows PCs, and family accounts that may be using your payment method. If you still don’t recognize a charge, use the help/contact options at support.microsoft.com, or go to account.microsoft.com, select the charge, and choose “Get help with this order” to request support or a refund where eligible. For unauthorized use, contact your bank or card issuer in addition to changing your Microsoft account password and removing any unknown payment methods.