Microsoft Store

Software96% confidence

Microsoft Store is Microsoft's official retail and online store for purchasing software, subscriptions, games, and Microsoft-branded hardware and devices.

Redmond, WA
microsoft.com/store
Owned by Microsoft Corporation

About Microsoft Store

Microsoft Store is Microsoft’s official digital and physical retail channel for software, games, subscriptions, and Microsoft-branded devices. Through microsoft.com/store and the Microsoft Store app on Windows and Xbox, customers can purchase Windows apps, Microsoft 365 subscriptions, Xbox and PC games, hardware like Surface devices and accessories, digital gift cards, and in‑app content. Purchases are tied to your Microsoft account, and digital items are generally delivered instantly to that account rather than shipped.

A Microsoft Store charge may appear on your bank or card statement for several reasons, including one‑time purchases (apps, games, movies, Surface accessories), recurring subscriptions (such as Microsoft 365 Personal/Family or Xbox Game Pass), and preorders that are billed when content becomes available. You might also see small temporary authorization holds when you add or update a payment method, when a subscription renews, or when you make a preorder. Recurring charges usually occur monthly or annually on your renewal date, and some services begin with a discounted or free trial period that auto‑renews at the regular price unless you cancel.

If you’re unsure about a Microsoft Store charge, first sign in to your Microsoft account at account.microsoft.com/billing/orders to review your recent orders, subscriptions, and family member purchases. Compare the date and amount shown there with your bank statement, and check if a child’s or family member’s device is linked to your account. For further help, go to support.microsoft.com and use the billing & payments support options (virtual agent, chat, or callback) to ask about a specific charge. Common issues—like duplicate billing, accidental purchases, or unwanted renewals—are typically resolved by canceling future renewals, turning on purchase approvals for family accounts, or requesting a refund through Microsoft’s digital purchase refund process where eligible.

Bank Statement Variations

4 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Microsoft Store.

  1. MICROSOFT*STORE\1 EPPING ROAD\MSBILL.INF
  2. Microsoft*Store Sydney AU
  3. Microsoft*Store msbill.info AU
  4. Microsoft*Store Sydney AUS

Frequently Asked Questions

Why do I see a Microsoft Store charge on my card when I didn’t buy anything today?

Many Microsoft Store charges are related to subscriptions or preorders rather than same‑day purchases. Common examples include Microsoft 365 or Xbox Game Pass renewals, or a game/app preorder that is billed when the item becomes available. Sign in at account.microsoft.com/billing/orders to see if a subscription renewed or a preorder completed on the date of the charge. Also check purchases made on shared devices or by family members linked to your Microsoft account.

What are typical Microsoft Store subscription amounts I might see on my statement?

Common recurring Microsoft Store subscription charges in the U.S. include Microsoft 365 Personal (around $6.99/month or $69.99/year) and Microsoft 365 Family (around $9.99/month or $99.99/year). For gaming, you might see Xbox Game Pass charges such as Game Pass Core, PC Game Pass, or Game Pass Ultimate, typically ranging from about $9.99 to $16.99 per month depending on the tier and region. Exact prices and taxes can vary by country and may change over time, so always verify the current rate in your Microsoft account’s Services & subscriptions page.

How do I cancel or turn off auto‑renewal for a Microsoft Store subscription?

To cancel a subscription or stop future billing, sign in at account.microsoft.com/services with the Microsoft account that was charged. Find the subscription (for example, Microsoft 365 or Xbox Game Pass), select **Manage**, and then choose **Cancel subscription** or **Turn off recurring billing**. Your subscription usually remains active until the end of the current prepaid period, and you won’t be charged again unless you turn recurring billing back on or resubscribe.

How can I request a refund for a Microsoft Store purchase or subscription renewal?

Go to account.microsoft.com/billing/orders, sign in, and locate the order you’d like refunded. If the purchase is eligible, you’ll see a **Request a refund** or **Refunds** option next to the order; follow the prompts to submit your request and you’ll receive an email update on the decision. Digital content, subscriptions that have been heavily used, and older purchases may not qualify under Microsoft’s refund policies. If you don’t see a refund option but believe the charge is incorrect, contact Microsoft Support via support.microsoft.com and provide the order number and charge details.

Why do I see a small $0–$1 Microsoft Store charge or a temporary pending amount?

Microsoft may place a small temporary authorization (often $0–$1, or a small local‑currency amount) to verify that your card or payment method is valid. These are not actual charges and should disappear or drop off your bank statement within a few business days. You might also see temporary holds for preorders or when you start a trial; the final amount is only captured when the product releases or the trial converts to a paid subscription. If a small pending amount doesn’t clear after several days, contact your bank and review your Microsoft order history to confirm there’s no completed purchase for that amount.

Why am I getting multiple Microsoft Store charges in the same month?

Multiple charges in a month can happen if you have more than one active subscription (for example, Microsoft 365 plus Xbox Game Pass) or if billing dates for different services don’t align. You might also see additional one‑time purchases, in‑app purchases, or content bought by family members using your account or a shared console/PC. Review the itemized orders at account.microsoft.com/billing/orders to see exactly what each charge corresponds to, and consider consolidating subscriptions under a single plan or turning on parental controls and purchase approvals if needed.

How can I confirm which Microsoft account or device a Microsoft Store charge came from?

First, sign in to account.microsoft.com with any Microsoft accounts you use and check **Order history** and **Services & subscriptions** for matching dates and amounts. If you use a family group, check if a child or another adult has made a purchase using your payment method from an Xbox console, Windows PC, or the Microsoft Store app. You can also enable purchase notifications and require a passkey or PIN for purchases on Xbox and Windows to prevent unrecognized charges. If you still can’t match the charge, contact Microsoft Support and provide the transaction date, amount, and the descriptor shown on your bank statement.

How do I contact Microsoft about a suspicious or incorrect Microsoft Store charge?

Visit support.microsoft.com and choose **Billing & subscriptions** or **Microsoft Store & billing** to start. You can use the virtual agent, request a chat, or have a support agent call you back in many regions—be ready with your Microsoft account email, the last four digits of the charged card, the amount, and the date of the charge. It also helps to have your order number from account.microsoft.com/billing/orders if it appears there. If Microsoft confirms the charge is not associated with any of your accounts, you should also contact your bank or card issuer to dispute potential unauthorized transactions.

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