Milkrun

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Milkrun is an Australian rapid grocery and alcohol delivery service that allows customers to order supermarket items via an app or website for fast home delivery, and is operated as part of Woolworths Group’s express delivery offering.

Sydney, New South Wales, Australia
milkrun.com
Owned by Woolworths Group

About Milkrun

Milkrun is an Australian rapid grocery and alcohol delivery service operated as part of Woolworths Group’s express delivery offering. Through the Milkrun app and website (milkrun.com), customers in selected suburbs can order fresh food, pantry items, household essentials, and alcoholic beverages for fast delivery from nearby Woolworths locations. The service focuses on convenience and speed, with real‑time order tracking, digital receipts, and secure payment via debit/credit cards, digital wallets, and sometimes Woolworths-linked accounts.

A Milkrun charge may appear on your bank or card statement after you place an order for groceries, alcohol, or other supermarket items through the Milkrun app or site. You might also see multiple or slightly different amounts due to delivery fees, service fees, tips, promotional discounts, or changes from substitutions and out‑of‑stock items. In some cases, Milkrun (or Woolworths/Milkrun) may place a temporary authorization hold when you place an order or update your payment method, which can show as a pending charge before the final, adjusted total is captured. Recurring-looking patterns can occur if you use Milkrun frequently for regular top‑up shops, but there is no traditional subscription fee.

If you’re unsure about a Milkrun charge, first log into the Milkrun app or website and check your Order History or Receipts section for a matching total and date. Review line items for delivery fees, tips, and substitutions, which can cause small differences from your estimated total. If something still looks incorrect, contact Milkrun via the in‑app Help/Support section or through the Woolworths customer support channels shown on milkrun.com, providing the date, amount, and the last four digits of the charged card. Common issues—such as duplicate pending charges, cancellation before dispatch, or missing items—are usually resolved by reversing an authorization hold, issuing a partial refund, or applying a credit to your account.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Milkrun.

  1. MILKRUN 1300092577 AU

Frequently Asked Questions

Why do I see a Milkrun or Woolworths/Milkrun charge on my card?

This usually relates to a grocery or alcohol delivery you placed through the Milkrun app or website on or around that date. Because Milkrun operates as part of Woolworths Group, the descriptor on your statement may appear as “MILKRUN”, “WOOLWORTHS MILKRUN”, or a similar variation. Compare the charge amount and date with your Milkrun order history under Account > Orders to confirm which order it matches.

What are the typical fees and order amounts for Milkrun deliveries?

Your total Milkrun charge can include the cost of items, a delivery or service fee, and any optional tip you add for the rider. Delivery fees and minimum order amounts can vary by location, time of day, and promotions, and are always shown at checkout before you pay. If your bank statement amount is slightly higher or lower than your initial cart estimate, it’s often due to substitutions, item weight adjustments (for produce or meat sold by weight), or applied discounts.

Why is there both a pending Milkrun amount and a final charge on my statement?

When you place an order, Milkrun may place a temporary authorization hold for an estimated total to ensure your payment method is valid. Once your order is packed and any substitutions or out‑of‑stock items are finalized, the actual amount is captured and the original hold is released by your bank. This can briefly look like two charges, but the pending hold should drop off automatically within a few business days, leaving only the final settled payment.

Does Milkrun have a subscription fee or recurring billing?

Milkrun is generally pay‑per‑order, with no standard subscription required to use the service. However, you might see charges that look recurring if you routinely order on similar days or for similar amounts. Some customers may access Milkrun via broader Woolworths programs or promos that offer discounted delivery; these are still charged per order unless you’ve explicitly signed up for a separate subscription service through Woolworths. Check your Milkrun app and any Woolworths account or rewards settings for details of active offers.

How can I cancel or change a Milkrun order to avoid a charge?

You can usually cancel or modify an order in the Milkrun app while it is still being prepared and before it is dispatched, by going to your active order and selecting the cancel or help option. Once a rider has been assigned or the order is out for delivery, cancellations may no longer be possible or may incur a fee, depending on the stage of the order. If you believe you were charged for an order that was cancelled in time, contact support via the app with screenshots or order numbers so they can review and process any eligible reversal or refund.

How do I request a refund for missing or incorrect items from Milkrun?

Open the Milkrun app, go to your order history, select the affected order, and use the Report an issue or Help option to flag missing, damaged, or incorrect items. You can typically choose between a refund or a credit depending on the issue and local policy, and you may be asked to provide brief details or photos. Refunds for approved claims are usually returned to your original payment method, but processing times depend on your bank and can take several business days to appear on your statement.

How can I contact Milkrun about an unknown or incorrect charge?

The fastest way is through the Milkrun app by going to Account or Help/Support and selecting the relevant order, then choosing Contact support or Chat. You can also visit milkrun.com and follow links to customer support or Woolworths help channels for additional contact options such as web forms or phone support. When you reach out, include the charge amount, date, the last four digits of the card, and any screenshot of your bank statement (with sensitive data hidden) to help them quickly locate the transaction.

Why was I charged after my Milkrun order failed or was never delivered?

If an order fails, is cancelled after payment, or cannot be delivered, you may still see a temporary hold or the original charge on your statement until the reversal processes. Milkrun typically releases holds or issues adjustments when an order is cancelled or significantly changed, but your bank may take several business days to reflect this. Check your order status and emails or app notifications for cancellation confirmations, and contact support if the amount has not been reversed or adjusted after the stated time frame.

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