Question 1

Why do I see a Minuteman charge on my statement when I didn’t visit the shop?

Accepted Answer

Minuteman runs mobile locksmith and repair services, so you may see a charge if a technician came to your home, business, or vehicle for a lockout, re-key, or key cutting service. The charge may also be from someone in your household or workplace who used Minuteman for keys, engraving, or repairs and paid with a shared card. Check with family members, flatmates, or staff who might have arranged a service call or had keys or shoes repaired recently. If no one recognises the transaction, contact Minuteman with the date and amount so they can look up the job record.

Question 2

What are typical Minuteman charges and amounts?

Accepted Answer

Minuteman charges vary depending on the service: basic key cutting is usually a smaller fixed amount per key, while emergency locksmith callouts, re-keying locks, and installing hardware or safes cost more and may include a callout fee plus labour and parts. Shoe repairs, engraving, and small in‑store services tend to be lower, one‑off charges. After‑hours or urgent locksmith services often cost more than standard business‑hours work. For an exact breakdown, refer to your receipt or request an itemised invoice from the branch that served you.

Question 3

Why is there a small or duplicate Minuteman amount showing as pending?

Accepted Answer

Some EFTPOS and card terminals may place a temporary authorisation to confirm your card before the final Minuteman transaction is processed. This can appear as a small or duplicate pending amount on your statement. These authorisation holds normally drop off automatically within a few business days and are not actually charged to your account. If a pending amount posts twice and doesn’t reverse, contact Minuteman with your receipt and then follow up with your bank to dispute the extra charge if needed.

Question 4

How do I get a copy of my Minuteman receipt or invoice?

Accepted Answer

If you paid in store, you were typically given a printed EFTPOS receipt and, for larger jobs, a separate work order or tax invoice. If you’ve misplaced it, contact the Tauranga Minuteman location (details on minuteman.co.nz) and provide the approximate date, amount, and the last four digits of the card used so they can search their transaction records. For mobile locksmith callouts, the technician may have emailed or texted a digital invoice; check your email and messages under the name you booked the job with. The branch can usually reissue an invoice for warranty, insurance, or reimbursement purposes.

Question 5

Can I cancel or change a scheduled Minuteman locksmith or repair job?

Accepted Answer

Yes. If you booked a future locksmith visit, engraving order, or repair job, contact Minuteman as soon as possible using the phone number or email listed on your booking confirmation or on minuteman.co.nz. Same‑day or urgent callouts may incur a callout fee if the locksmith has already been dispatched, even if you cancel, especially outside normal business hours. For larger installations or special‑order items, deposits may be non‑refundable once parts have been ordered, but the branch can explain your options and any fees.

Question 6

What is Minuteman’s refund or redo policy if there is a problem with my keys, locks, or repairs?

Accepted Answer

Minuteman generally aims to fix issues by re‑cutting keys, adjusting locks, or redoing repairs if the original work was faulty, rather than issuing immediate refunds. If a key doesn’t work or a repair fails prematurely, bring the item and your receipt back to the store or contact the mobile locksmith who did the job. They will assess the issue and either correct the work at no additional cost or, where appropriate, discuss a partial or full refund in line with New Zealand consumer law. For security products like safes or alarms, warranty terms may apply; ask the branch for the specific warranty coverage on your purchase.

Question 7

How can I contact Minuteman about a charge I don’t recognise?

Accepted Answer

Visit minuteman.co.nz to find the contact number and email for the Tauranga or Bay of Plenty branch that is closest to the transaction location shown on your statement. When you call or email, provide the exact transaction date, the amount, how it appears on your statement (e.g., “MINUTEMAN TAURANGA NZ”), and the name that might have been used when booking. They can look up their payment system and job logs to confirm what the charge was for and who authorised it. If they cannot find a matching transaction, contact your bank to report and investigate potential card misuse.

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