Miro

Software98% confidence

Miro is an online collaborative whiteboard and visual workspace platform used for product planning, brainstorming, workshops, and remote collaboration.

San Francisco, CA
miro.com

About Miro

Miro is an online collaborative whiteboard and visual workspace platform designed for distributed teams. Headquartered in San Francisco, CA, Miro provides digital canvases where teams can brainstorm, run workshops, plan products, map user journeys, and manage agile workflows in real time. The platform integrates with tools like Jira, Slack, Microsoft Teams, and Google Workspace, and offers templates, sticky notes, diagrams, and facilitation features used by product, design, engineering, and operations teams worldwide.

A Miro charge usually appears on a bank or card statement when you pay for a subscription plan or add paid members to a Miro team. Common scenarios include monthly or annual subscriptions for Starter or Business plans, upgrades from the Free plan, adding new users to a paid workspace, or moving from a trial to a paid plan once the trial period ends. You may also see separate charges if you manage multiple teams or workspaces under different billing accounts, or if your billing switched from monthly to annual to secure a lower per-seat rate.

If you’re unsure about a Miro charge, start by logging into your account at miro.com and checking the Billing or Subscription section for your current plan, billing cycle, and invoices. Look for statement descriptors that may include “MIRO,” “MIRO.COM,” or similar, and compare the amount and date with your Miro invoices or email receipts. For further help, visit help.miro.com to access the Help Center and submit a support request to Miro’s billing team; they can confirm which account was charged, adjust seats, help with cancellations, and advise on refunds or disputed charges. If you suspect fraud and cannot locate any associated Miro account, contact both your bank/card issuer and Miro support with as much detail as possible.

Bank Statement Variations

3 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Miro.

  1. MIRO.COM +14156698098 US
  2. MIRO.COM +14156698098 CA
  3. MIRO.COM +14156698098 USA

Frequently Asked Questions

Why do I see a charge from Miro on my card or bank statement?

A Miro charge typically comes from paying for a Starter or Business subscription, upgrading from a Free plan, or adding paid members to an existing workspace. The charge usually appears under a descriptor like “MIRO” or “MIRO.COM” and matches your chosen billing cycle (monthly or annual). If your team admin upgraded or added seats, the billing card on file may be charged even if you personally did not initiate the change.

What are Miro’s typical subscription prices and billing cycles?

Miro commonly offers a Free plan plus paid plans such as Starter and Business, billed either monthly or annually. As of recent pricing, Starter is around $10–$12 per member per month (lower when billed annually), and Business is around $20–$24 per member per month (again lower on annual billing), with Enterprise plans priced via custom quotes. Your exact price can vary by region, currency, promotions, and whether you pay monthly or yearly, so check the Billing section inside your Miro account or the pricing page at miro.com/pricing for current rates.

Why was I charged by Miro after a free trial or when I thought I cancelled?

When you start a Miro trial and enter payment details, the subscription usually auto-renews into a paid plan at the end of the trial unless you cancel before the trial expires. If you cancelled after your billing date, your account can remain active until the end of the already-paid period, which may still show as a recent charge on your statement. To confirm your status, log in to Miro, go to Settings > Billing (or Subscription), and check your next billing date and plan details.

How do I cancel or downgrade my Miro subscription to stop future charges?

To cancel or downgrade, sign in to Miro on a web browser, open your profile or team settings, and navigate to the Billing or Subscription section for the relevant team. From there you can change your plan, reduce seats, or cancel auto-renewal at the end of the current term. Only the billing admin or team admin can manage subscriptions, so you may need to contact your workspace owner if you do not see billing controls. After cancelling, keep a record or screenshot of the confirmation page or email for your records.

How can I request a refund or correct a mistaken Miro charge?

If you believe you were charged in error—for example, duplicate billing, unexpected seat increases, or renewal you did not intend—first confirm the charges and invoices in your Miro Billing section. Then visit help.miro.com and submit a request to the Billing or Payments category, including the last four digits of the charged card, the amount, date, invoice number, and email(s) associated with any Miro accounts. Miro’s support team reviews refund requests case by case, especially for recent renewals or accidental upgrades; refunds for ongoing subscriptions or mid-term cancellations may be limited by their current refund policy.

Why do I see a small or temporary Miro charge (like $1) on my statement?

Miro or your payment processor may place a small authorization hold when you add or update a card to verify that the payment method is valid. These test authorizations are usually for a very small amount (sometimes $0–$1) and should automatically disappear or convert to a full subscription charge within a few business days. If a small pending amount does not drop off, contact your bank as well as Miro support via help.miro.com with a screenshot of the transaction.

Can team changes or added members cause unexpected Miro charges?

Yes. Miro bills per paid member on many plans, so when an admin adds new members, converts guests to full members, or moves users into a paid team, your total subscription cost can increase. These adjustments can appear as prorated charges mid-cycle or as a higher renewal amount. Review the Members or Team settings in your Miro workspace and your billing history to see when new seats were added and what was billed.

How can I figure out which Miro account or team used my card and get help from support?

If you manage multiple teams or are unsure which account was billed, start by searching your email inboxes for “Miro invoice” or “Miro receipt” to find the billing email and team name. Then log into Miro with that email, visit the Billing section, and compare invoice numbers and dates to your bank statement. If you still cannot identify the account, go to help.miro.com, submit a support ticket with the charge amount, date, card type, and any possible email addresses—Miro’s billing team can help locate the associated account and advise on next steps, including cancellation or dispute options.

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