Miss Maud

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Miss Maud is a Western Australian hospitality group operating Swedish-themed pastry houses, cafés, restaurants, and catering services, as well as a boutique hotel in Perth.

Perth, Western Australia, Australia
missmaud.com.au

About Miss Maud

Miss Maud is a well-known Western Australian hospitality group based in Perth, recognised for its Swedish-inspired pastry houses, cafés, restaurants, catering services and a boutique hotel in the CBD. Established in the 1970s, Miss Maud is particularly famous for its cakes, pastries, coffee, smörgåsbord buffets and corporate catering platters for meetings and events. Customers can dine in-store, order takeaway, place online catering orders, purchase gift cards, or book accommodation and dining packages at the Miss Maud Hotel via missmaud.com.au.

A charge from “MISS MAUD”, “MISS MAUD CATERING”, “MISS MAUD HOTEL”, or similar wording on your bank statement usually relates to a purchase at one of their pastry houses or cafés, a restaurant or smörgåsbord meal, a catering order, a gift card purchase, or a hotel stay and related services. Charges can appear as one-time point‑of‑sale transactions, online or phone orders, advance deposits for catering or accommodation, or preauthorisations placed by the hotel when you check in (which may differ from the final amount once incidentals are added or removed). If you’ve placed a larger catering order or booked a package in advance, you might see a partial or full charge before the actual event date.

If you’re unsure about a Miss Maud charge, start by checking recent café or restaurant visits, online catering orders, or any hotel bookings made directly or via third‑party travel sites. Look through your email for order confirmations or receipts from missmaud.com.au, and ask family members or colleagues who may have used a shared card for catering or group dining. For billing questions, you can contact Miss Maud via the contact details on their website (missmaud.com.au), or call the specific store or the hotel listed on your receipt or booking confirmation. Have the transaction date, exact amount, and the name as it appears on your statement ready so they can quickly locate your order, resend receipts, clarify holds vs. final charges, adjust duplicate transactions, or discuss refunds if applicable.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Miss Maud.

  1. MISS MAUD 0894277210 AU

Frequently Asked Questions

Why do I see a Miss Maud charge on my statement when I only ordered catering for a future date?

Miss Maud may process full or partial payment for catering orders at the time of booking, even if the food will be delivered or picked up on a later date. This secures your order, especially for larger corporate or event platters. If you modify or cancel your order within their stated notice periods, any adjustments or refunds will be processed back to your original payment method in line with their catering terms. Check your email confirmation from missmaud.com.au for the payment and cancellation details specific to your order.

Why is the Miss Maud Hotel amount different from the room rate I was quoted?

When you check in at the Miss Maud Hotel, a preauthorisation (security hold) may be placed on your card for the room rate plus an additional amount to cover possible incidentals or extras. The final charge after check‑out may differ if you added meals, minibar, parking, or other services, or if unused preauthorised funds were released. The original hold will typically drop off your statement within a few business days, depending on your bank. If you’re unsure which amount is final, contact the hotel directly with your booking reference.

What are common Miss Maud charge amounts I might see?

Common Miss Maud transactions include smaller amounts for coffee and pastries, moderate charges for café meals or smörgåsbord dining, and larger totals for catering platters or hotel stays. Corporate or event catering can appear as higher single charges or as deposits followed by final balance charges. Gift card purchases may show as rounded amounts (e.g., even dollar figures) and won’t always match a typical meal price. If the amount looks unfamiliar, compare it with any recent group orders, work catering, or hotel bookings around that date.

How can I get a receipt or invoice for a Miss Maud transaction for work or tax purposes?

If you didn’t receive or keep your original receipt, you can usually request a copy directly from the store, the catering team, or the hotel by providing the transaction date, location, approximate amount, and the last four digits of the card. For online catering and some in‑store orders, a tax invoice is emailed automatically from missmaud.com.au, so check your inbox and spam folders for an email from Miss Maud around the transaction date. Businesses that regularly order catering can also ask the catering team about setting up more formal invoicing or account arrangements if available.

How do I change or cancel a Miss Maud catering order and will I get a refund?

To change or cancel a catering order, contact the Miss Maud catering team using the phone number or email on your order confirmation or via the catering section of missmaud.com.au. Changes and cancellations are subject to notice periods and terms that depend on the size and type of your order; shorter‑notice cancellations may incur fees or be non‑refundable for items already prepared or ordered in. If you’re eligible for a refund, it will normally be processed back to the original payment method, and your bank may take a few business days to show the credit.

Why do I see two Miss Maud charges for what seems like the same visit?

In some cases you might see an initial pending transaction (such as a preauthorisation at the hotel or a temporary hold at the café) and a separate final charge once the exact amount is confirmed. The pending authorisation should fall away automatically, usually within a few business days, leaving only the final charge. If both charges remain posted on your account after several days, contact Miss Maud with your receipt and statement details so they can investigate and, if necessary, arrange a correction or refund.

How can I contact Miss Maud about an unfamiliar charge?

Visit missmaud.com.au and use the Contact page to find phone numbers and email addresses for the catering department, individual pastry houses and cafés, or the Miss Maud Hotel. If you know where the transaction likely occurred, calling that specific store or the hotel front desk is often fastest. Provide the date, exact amount, and how the charge appears on your statement so staff can look up the transaction, confirm what was purchased, and help resolve any billing concerns.

Can I use a different card or payment method for my Miss Maud booking or catering order after I’ve already been charged?

In many cases, Miss Maud can adjust the payment method if you contact them before your event date or before you check out of the hotel. They may need to refund the original transaction and re‑charge the new card, subject to their terms and your bank’s processing times. Reach out to the catering team or hotel reception with your booking or order number to discuss options, especially if the order is for business and needs to be on a company card.

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