Question 1

Why do I see a charge from Mister Minh on my bank statement when I don’t remember dining there?

Accepted Answer

Mister Minh charges typically relate to in‑venue dining, takeaway, or delivery orders placed through third‑party apps. Check if you or someone in your household recently ordered Vietnamese food to your address, used your card to pay for a group meal, or left a bar tab open that was closed later in the night. Also review delivery apps and booking confirmations, as the payment may be processed under Mister Minh’s name even if you primarily interacted with a delivery service or reservation platform.

Question 2

What are typical charge amounts from Mister Minh?

Accepted Answer

Most Mister Minh transactions reflect the cost of meals and drinks for one or more people, usually ranging from a modest spend for a single diner up to higher amounts for group dinners, large bar tabs, or catering deposits. Your total may include GST and an optional tip if you added one when paying by card. For catering or private events, you might see a larger one‑off charge or split payments (for example, a deposit followed by a final balance).

Question 3

Why do I see a pending or duplicate Mister Minh charge on my card?

Accepted Answer

Some banks show an initial pre‑authorisation when your card is first tapped or inserted, especially for bar tabs or when the terminal checks card validity, and then show the final settled amount once the bill is closed. In these cases, the smaller or earlier amount will usually drop off within a few business days, leaving just the final charge. If both amounts fully post to your account and do not reverse, contact Mister Minh and your bank with the exact dates and amounts so they can investigate a possible duplicate transaction.

Question 4

Can Mister Minh set up recurring or subscription charges on my card?

Accepted Answer

Mister Minh operates as a restaurant and bar and does not typically run subscription or recurring membership billing. Most charges are one‑time transactions for specific visits, orders, or catering services. If you see multiple similar charges over time, review whether they correspond to separate visits, recurring catering arrangements you’ve agreed to, or repeated delivery orders placed through an app using the same saved card.

Question 5

How can I get a receipt or itemised bill for a Mister Minh charge?

Accepted Answer

If you dined in or ordered directly, you may have received a printed receipt at the time of payment; check your wallet, email, or SMS if you asked for a digital copy. For lost receipts, contact Mister Minh via the details on misterminh.com.au with the date, approximate time, amount, and last four digits of your card so they can try to retrieve an itemised tax invoice. For orders placed through delivery platforms, you can usually download an invoice or receipt directly from the app or email confirmation, which will list Mister Minh as the restaurant.

Question 6

How do I resolve an incorrect amount or unknown Mister Minh charge?

Accepted Answer

First compare the charge amount with your memory of the visit, any shared bills, and tips you may have added, as well as any catering or event deposits you’ve agreed to. If you still believe the amount is wrong or you don’t recognise the transaction at all, contact Mister Minh with your statement screenshot (showing date, amount, and merchant name) and explain the issue so they can check their payment records and POS logs. If they can’t find a matching transaction or you suspect your card was used fraudulently, notify your bank or card issuer immediately to dispute the charge and consider cancelling or replacing your card.

Question 7

How do I change the card used for Mister Minh orders or tabs?

Accepted Answer

Mister Minh does not store cards for recurring billing like a subscription would; your card is usually captured only at the time of payment via their terminal or a delivery/booking platform. To use a different card, simply present or select a new card when paying your bill at the venue, or update your saved payment methods within any delivery or reservation apps you use when ordering from Mister Minh. Future charges will then be processed on the updated card.

Question 8

Can I get a refund or adjustment for a Mister Minh transaction?

Accepted Answer

Refunds or adjustments are handled directly by Mister Minh and are usually considered in cases of clear billing errors, duplicate charges, or significant issues with an order. If you believe you’re owed a refund, contact the restaurant promptly—preferably with your receipt or order confirmation—so they can review the situation and, if approved, process a reversal back to your original payment method. For delivery orders placed through third‑party apps, you may need to initiate the request through the app, as those services often manage refunds on behalf of the restaurant.

Mister Minh

About Mister Minh

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Frequently Asked Questions