Mixmax

Software98% confidence

Mixmax is a software-as-a-service sales engagement and AI-powered sales execution platform that enhances email, scheduling, and workflow automation for revenue teams, primarily through Gmail and CRM integrations.

San Francisco, CA
mixmax.com

About Mixmax

Mixmax is a sales engagement and AI-powered sales execution platform designed to work primarily inside Gmail and alongside popular CRMs like Salesforce and Pipedrive. Based in San Francisco, CA, Mixmax helps revenue and go-to-market teams send personalized email sequences, track opens and clicks, book meetings with calendar links, automate follow-ups, and orchestrate workflows across the sales funnel. The service is sold as a cloud-based subscription, typically on a per‑user, per‑month basis, with different tiers for individual sellers, growing teams, and larger revenue organizations.

A Mixmax charge may appear on your bank or card statement when you (or someone on your team) purchase or renew a Mixmax subscription, upgrade seats, or add new users. Charges are usually billed in advance for a monthly or annual term and may recur automatically until cancelled. You might also see a charge if you moved from a free trial to a paid plan, converted from a monthly to an annual plan, or added paid add‑ons. In some cases, you may briefly see a small temporary authorization (often $1 or similar) when you first add or update a payment method; this is a verification hold and is automatically reversed by your bank.

To verify a Mixmax charge, first log into your Mixmax account (or your company’s Mixmax admin account) at mixmax.com and check the Billing or Plans section for your active subscription, billing dates, invoices, and seat counts. Look for emails from Mixmax (often from support@mixmax.com or billing@mixmax.com) containing receipts or renewal notices around the date of the charge. If you still have questions, contact Mixmax support via the in-app support widget, submit a request at help.mixmax.com, or email support@mixmax.com with the last four digits of the card, billing date, and amount (but never your full card number). For unexpected charges, confirm whether a colleague or admin added seats or upgraded your plan, and review your renewal settings before disputing the transaction with your bank to avoid unnecessary account interruptions.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Mixmax.

  1. MIXMAX INC SAN FRANCISCO CA

Frequently Asked Questions

What types of Mixmax subscriptions are there, and how much do they typically cost?

Mixmax offers multiple subscription tiers, commonly including plans for individuals and teams, with pricing based on the number of users and features (such as advanced sequences, Salesforce integration, and team reporting). Plans are charged per user per month, with a discount for annual commitments. Exact pricing and current tiers can change over time, so the most accurate information will be listed on mixmax.com/pricing or within your in‑app Billing page.

Why do I see a recurring Mixmax charge on my card or bank statement?

Mixmax subscriptions renew automatically at the end of each billing period (monthly or annually), which results in a recurring charge. If your team added more seats or upgraded your plan, you may also see a higher renewal amount than before. You can confirm this by signing into Mixmax, navigating to Settings > Billing (or Admin > Billing for team accounts), and reviewing your renewal date, plan, and seat count.

Why was I charged by Mixmax after a trial or when I thought I cancelled?

When you start a Mixmax trial and add a payment method, your account may automatically convert to a paid plan at the end of the trial unless you downgrade or cancel before the trial ends. If you cancelled close to the renewal date, the charge may still process because plans are billed at the start of the new term and remain active until that term ends. Check the Billing or Subscription section of your Mixmax account to confirm your cancellation date and next renewal date, and contact support@mixmax.com if you believe you were billed in error.

How do I cancel or downgrade my Mixmax subscription to stop future charges?

To cancel or downgrade, log into Mixmax, open your Settings or Admin panel, and go to the Billing or Plans section. Account owners or admins can change the plan, reduce seats, or cancel auto‑renew there; changes typically take effect at the end of the current billing period, and access continues until that date. If you don’t see billing controls (for example, if your company’s admin manages them), contact your internal admin or reach out to Mixmax support at support@mixmax.com or via help.mixmax.com for assistance.

How can I request a refund or dispute an unexpected Mixmax charge?

Refunds are handled case by case and depend on Mixmax’s current billing and refund policy, your contract terms, and how long ago the charge occurred. Start by reviewing your invoices and renewal details in the Billing section of your account, then email support@mixmax.com with your account email, the charge amount, charge date, and a brief explanation. Avoid filing a bank dispute before contacting Mixmax, as chargebacks can delay resolution and may temporarily disrupt your service.

What are common Mixmax charge amounts or patterns I might see on my statement?

Common Mixmax charges are monthly or annual subscription fees that scale with the number of seats on your account (for example, a single-user monthly fee or a larger annual fee for a sales team). On your bank or card statement, the descriptor may appear as “MIXMAX,” “MIXMAX INC,” or similar. When seats are added mid‑term, you may see prorated charges or adjustments on top of your base subscription amount; these details are broken down on your Mixmax invoice.

Why do I see a small $0–$1 Mixmax charge or a pending authorization?

Mixmax, like many SaaS providers, may place a small temporary authorization on your card when you first add or update a payment method to verify that the card is valid. This is not an actual charge and should drop off or change to $0 once your bank releases the hold, usually within a few business days. If a small pending amount lingers longer than that, contact your bank and check your Mixmax Billing page to confirm there is no active invoice for that amount.

How can I confirm which Mixmax account or user is linked to this charge?

If you manage multiple teams or email addresses, sign into Mixmax with each possible email and check the Billing section for active subscriptions and invoices around the date of the charge. Team and workspace admins can see which users and seats are active under Admin or Team settings. If you can’t identify the account, email support@mixmax.com from the email address on the card (or include the last four digits of the card and the exact charge date and amount) so Mixmax can look up the subscription associated with that payment.

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