monday.com

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monday.com is a cloud-based work operating system and project management platform that helps teams plan, track, and manage tasks, workflows, and collaboration.

Tel Aviv, Israel
monday.com

About monday.com

monday.com is a cloud-based work operating system (Work OS) and project management platform used by teams to plan, track, and manage work in one place. Companies use monday.com for project management, sales pipelines (CRM), marketing campaigns, software development, operations, and general task management. The platform is sold on a per-seat subscription model with several tiers (Free/Individual, Basic, Standard, Pro, and Enterprise), and is accessed via web browser and mobile apps. The company is headquartered in Tel Aviv, Israel, and bills customers globally in various currencies, typically as “MONDAY.COM” or a similar descriptor on bank and card statements.

A monday.com charge on your bank or card statement usually indicates you (or someone in your organization) purchased a subscription for their work management platform. Most charges are recurring monthly or annual subscription fees based on the number of seats (users) and the chosen plan level, though you might also see one-time charges for add-ons, upgrades, or changing from monthly to annual billing. New accounts sometimes start with a trial period, after which the card on file is charged if the subscription isn’t cancelled, and you may also see pro-rated charges if you add or remove users mid-cycle. In some cases, a small temporary authorization may appear when you update payment details to verify the card.

To verify a monday.com charge, first log into your monday.com account and go to Admin or your avatar menu > Billing to review your invoices, billing history, and active subscriptions. Look for emails from monday.com in the inbox associated with your work email, as invoices and renewal notices are typically sent there. If you still don’t recognize the charge, contact monday.com support via support.monday.com or through the in-app Help/Contact Us option with the last four digits of the card, charge date, and amount so they can locate the subscription. For unwanted or mistaken charges, you can cancel renewals from the Billing page and request a refund if you qualify under their refund and renewal policies, rather than disputing the charge with your bank, which can slow resolution.

Bank Statement Variations

2 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to monday.com.

  1. monday.com 120-177-8456 AU
  2. monday.com 120-177-8456 AUS

Frequently Asked Questions

Why do I see a recurring charge from monday.com on my card or bank statement?

monday.com charges are typically recurring subscription fees for their work management platform. Depending on what you selected at checkout, you may be billed monthly or annually for a specific number of seats on a Basic, Standard, Pro, or Enterprise plan. If your team upgraded from a trial or free plan, the card on file will be charged automatically at the end of the trial unless cancellation occurred before the renewal date. You can confirm your billing cycle and plan by logging into monday.com and checking Admin/Avatar > Billing.

What are the typical subscription prices that might appear as monday.com charges?

monday.com uses per-seat pricing, so your total charge depends on both the plan and number of users. As a general guideline, paid plans in many regions start around the low-teens (USD) per seat per month for Basic, rising for Standard and Pro tiers, with discounts when billed annually; Enterprise pricing is customized. For example, a 5-seat paid plan might show as a single bundled monthly or annual charge rather than separate per-user charges. For the most current and region-specific pricing, review the Pricing page at monday.com/pricing or the Billing section of your account.

Why was I charged by monday.com after I thought I cancelled or didn’t intend to renew?

monday.com subscriptions renew automatically at the end of each billing period unless you cancel from the Billing or Admin section before the renewal date. If you cancel after your renewal has processed, the subscription generally remains active until the end of the paid term, and charges for that period are usually not automatically refunded. Check your Billing page to confirm the next renewal date and your cancellation status, and then contact monday.com support if you believe you were charged in error. Be ready to provide your account email, workspace URL, and recent invoice numbers so they can review your case.

How do I cancel, downgrade, or pause my monday.com subscription to avoid future charges?

To cancel or downgrade, sign into monday.com as an admin, go to your profile avatar (or Admin) > Billing, and select the option to Cancel plan, downgrade to a lower tier, or reduce the number of seats. Changes made before the renewal date will take effect at the next billing cycle; your current access typically continues until the end of the already-paid period. monday.com does not usually offer a “pause” feature, so cancellation or downgrading is the primary way to reduce or stop charges. Always download any needed data or exports before your plan level changes if you rely on advanced features.

How can I request a refund for a monday.com charge I didn’t expect?

If you’ve been recently renewed or charged unexpectedly, first review your invoices under Admin/Avatar > Billing to confirm the dates, plan, and user count. monday.com may consider refund requests for recent renewals or mistaken upgrades, especially if you contact them promptly after the charge, but refunds are not guaranteed and depend on their current refund policy and your contract terms. To request a review, open a ticket at support.monday.com or via the in-app Help/Support button, including your account URL, invoice number, charge date, and amount. If the subscription was purchased through a third party (such as an app store), you may need to request a refund directly from that provider.

Why do I see a small or pending monday.com amount (like $1) that later disappears?

Small or low-value pending amounts associated with monday.com are usually temporary authorization holds placed when you add or update a payment method. These authorizations are used to verify that your card is valid but are not actual charges and should drop off your statement automatically within a few business days. You will only be billed the full subscription amount once your plan is activated or renewed. If an authorization appears to convert into a real charge or doesn’t fall off, contact your card issuer and monday.com support with a screenshot of the transaction.

How can I find out which monday.com account or team is using my card?

If you manage multiple teams or suspect someone else used your card, go to any monday.com account you control and open Admin/Avatar > Billing to see which card’s last four digits are on file. If you can’t locate the subscription, contact monday.com support and provide the last four digits of the card, expiration date, charge amount, currency, and date so they can search for the associated account. They may not be able to share full account details for privacy reasons but can confirm whether the card is in use and help you remove it or stop future charges. If you believe the card was used fraudulently, also notify your bank or card issuer immediately.

What if I don’t have a monday.com login but still see a monday.com charge?

In many cases the charge is linked to a work email or a team account that a colleague or IT administrator created, and the card might have been added for business use. Check with your organization’s finance, IT, or operations team and search your work email for messages from monday.com with terms like “invoice” or “subscription.” If you still can’t identify it, contact monday.com support with the transaction details so they can investigate and, if necessary, help stop future billing to that card. If you confirm the charge is unauthorized, your bank or card issuer can assist with blocking the card and disputing the transaction.

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