MongoDB is a software company that develops and provides support for the MongoDB NoSQL database platform and related cloud services, including MongoDB Atlas.
MongoDB is a technology company best known for its open-source, document-oriented NoSQL database platform, also called MongoDB. It offers database software, tools, and cloud-based services that allow developers and organizations to build, run, and scale modern applications. The company’s flagship managed service, MongoDB Atlas, runs on major cloud providers and handles deployment, scaling, backups, and security for customers.
A MongoDB charge on your card or bank statement most commonly comes from a paid MongoDB Atlas cluster, a dedicated cluster, backup or storage usage, data transfer fees, or an upgraded support or enterprise subscription. Many customers start on a free tier and later add paid capacity or enable features that generate usage-based monthly bills. You may also see charges related to overages or add-ons beyond your plan’s included limits.
If you have questions about a MongoDB charge, log into your MongoDB Atlas or MongoDB Cloud account and review the Billing or Invoices section, which shows detailed usage and invoices by project and organization. Ensure you check all organizations or projects you belong to, as billing may be tied to a different project owner. For further help, you can open a support ticket from the MongoDB Cloud console (if your plan includes support) or use the contact/support links on mongodb.com with your invoice number and the last four digits of the card to resolve billing issues or request adjustments.
Bank Statement Variations
1 known variations
These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to MongoDB.
Why was I charged by MongoDB when I thought I was using the free tier?
MongoDB Atlas offers a free tier, but charges can occur if you create non-free clusters, increase cluster size, use dedicated clusters, enable backups beyond the free limits, or generate data transfer and storage usage. In the Atlas UI, go to Organization > Billing or Project > Invoices to see which resources generated the charge.
How does MongoDB Atlas billing work and when am I charged?
MongoDB Atlas billing is typically usage-based and calculated hourly for cluster size, storage, backup, and data transfer, then aggregated into a monthly invoice. Your card is usually charged at the end of your billing cycle; the invoice date and payment history can be viewed under the Billing or Invoices section of your Atlas account.
How can I stop future MongoDB charges or downgrade my usage?
To stop or reduce charges, log into MongoDB Atlas and downsize or terminate billable clusters, disable or reduce backups, and remove any paid add-ons. Deleting all paid clusters and ensuring only free-tier clusters remain (or closing the project) will stop ongoing usage charges. Always confirm in the Billing section that no paid resources remain active.
How do I request a refund or dispute a MongoDB charge?
First, review your invoice in the MongoDB Atlas Billing/Invoices section to confirm the usage. If you still believe there is an error, open a billing or support ticket from your Atlas account, or use the contact form at mongodb.com/contact with details such as the invoice number, amount, date, and the last four digits of the charged card. MongoDB’s billing team will review and respond with available options, which may include credits or adjustments depending on the situation.
Can MongoDB place small authorization holds or temporary charges on my card?
Yes. When you add or update a payment method, MongoDB’s payment processor may place a small temporary authorization hold to verify the card. These are not actual charges and should disappear from your statement within a few business days. Only finalized invoices result in posted charges.
How do I find which project or organization in MongoDB Atlas caused a particular charge?
Log into MongoDB Atlas and navigate to each organization you belong to, then open the Billing or Invoices page. Invoices list the associated project(s), cluster names, and usage details. If you manage multiple organizations (for example, personal and company accounts), check them all, as the card could be linked to any of them.
How can I change or remove the credit card used for MongoDB billing?
In MongoDB Atlas, go to Organization > Billing > Payment Methods (or similar, depending on UI updates). From there you can add a new card, set a default payment method, or remove an old one. Make sure another valid payment method is on file if you still have active paid services to avoid service interruption.
How do I get a copy of my MongoDB invoices or receipts for accounting?
You can download invoices and payment receipts directly from the MongoDB Atlas Billing/Invoices page. Each invoice can typically be viewed as a PDF and downloaded or printed, and contains line-item usage details, tax information, and your organization’s billing address for accounting or reimbursement purposes.