MongoDB Atlas

Software100% confidence

MongoDB Atlas is a fully managed cloud database service provided by MongoDB, Inc., offering hosted MongoDB clusters on major cloud providers.

New York, NY
mongodb.com
Owned by MongoDB, Inc.

About MongoDB Atlas

MongoDB Atlas is a fully managed, cloud-based database service from MongoDB, Inc. It provides automated deployment, scaling, backups, and monitoring of MongoDB databases on major cloud providers such as AWS, Google Cloud, and Microsoft Azure. Atlas is used by developers and businesses to run production, staging, and development databases without having to manage the underlying infrastructure themselves.

A charge labeled “MONGODB ATLAS” on your card statement typically relates to usage-based billing for your Atlas clusters, including cluster size, storage, backup, data transfer, and any additional services such as Atlas Search or serverless instances. Charges may be monthly recurring for ongoing deployments, or variable month-to-month depending on your consumption. You may also see smaller test charges or prorated amounts if you upgraded, downgraded, or paused services partway through a billing cycle.

If you have questions about a MongoDB Atlas charge, start by logging into your Atlas account and reviewing the Organization > Billing or Invoices section, where detailed usage and invoice breakdowns are available. Verify which project and cluster generated the charges and whether other team members or linked organizations may have created resources. For further help, you can contact MongoDB support through the Atlas UI (Support tab), use the in-product help, or open a support case if your plan includes it. If you believe a charge is fraudulent and cannot access an account, contact MongoDB billing support and your card issuer to investigate and dispute the transaction if needed.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to MongoDB Atlas.

  1. MONGODB ATLAS

Frequently Asked Questions

Why am I seeing a charge from MONGODB ATLAS on my card?

A MONGODB ATLAS charge usually comes from running MongoDB clusters or serverless instances on the Atlas platform, including costs for compute, storage, backups, and data transfer. Log into your Atlas account and check Organization > Billing or Invoices to see which projects and clusters generated this charge.

How is MongoDB Atlas pricing calculated and why does it vary each month?

MongoDB Atlas pricing is usage-based and depends on factors such as cluster tier (e.g., M10, M20, etc.), region, storage, backup options, data transfer, and any additional services like Atlas Search. If your usage changes—such as scaling clusters up or down, adding new clusters, or increasing backups—your monthly charge will vary accordingly.

How can I cancel or stop future MongoDB Atlas charges?

To stop future charges, log into MongoDB Atlas and either pause or terminate your clusters and any associated services (such as backup-enabled clusters). After deleting all billable resources, confirm in Organization > Billing that there are no active paid clusters or add-ons, and that your organization does not have any active paid support plans you intend to cancel.

Where can I see the invoice or receipt for my MongoDB Atlas charge?

Invoices and receipts are available in the Atlas UI under Organization > Billing > Invoices. From there you can download PDF invoices, see detailed usage breakdowns by project and cluster, and confirm the exact amounts and billing periods that correspond to your card statement charge.

Can MongoDB Atlas place authorization holds or small test charges on my card?

Yes, when you first add or update a payment method, MongoDB Atlas (via its payment processor) may place a small temporary authorization hold to verify your card. These authorizations are not actual charges and should automatically disappear from your statement within a few days, depending on your bank.

How do I change or remove the credit card being billed by MongoDB Atlas?

In the Atlas UI, go to Organization > Billing > Payment Methods to update, add, or remove a credit card. Set your preferred card as the default payment method and ensure that it is valid before the next billing cycle to avoid payment failures or service interruptions.

How can I request a refund or dispute a MongoDB Atlas charge?

If you believe you were charged in error, first review your invoices and usage in the Atlas Billing section. If the charge still appears incorrect, open a billing support ticket through the Atlas Support page or contact MongoDB via the billing contact link in your invoice to explain the issue and request a refund or adjustment. If you suspect fraud and cannot access the relevant Atlas account, also contact your card issuer.

Can different projects or team members generate MongoDB Atlas charges without my knowledge?

Yes, any user with sufficient permissions in your Atlas organization can create clusters or enable services that incur costs under the same billing account. Review your Organization > Access Management settings, audit logs, and project lists to see who created resources, and adjust roles or enable stricter governance to prevent unexpected charges.

This merchant is in the Software category

Browse all

Related Merchants

Google
Trello
Dext
Atlassian
OpenAI

Compare MongoDB Atlas

vsGooglevsTrellovsDext

Got more mystery charges?

Paste your bank statement codes and we'll tell you exactly who charged you.

Find out who charged you