Question 1

Why do I see a charge from MRSFIELDS.COM or MRS FIELDS on my statement?

Accepted Answer

This usually indicates a purchase from a Mrs. Fields bakery or an online order placed through mrsfields.com. It could be for cookies, brownies, a cookie cake, a gift tin or basket, or a corporate gift order. The descriptor may include the website (MRSFIELDS.COM), a store number, or the city of the bakery you visited, such as “MRS FIELDS – [MALL NAME]” or “MRS FIELDS [AIRPORT CODE].” If you recently sent a cookie gift to someone, that order will also appear under a Mrs. Fields descriptor on your card statement.

Question 2

What are typical purchase amounts for Mrs. Fields, and why does my charge look higher than expected?

Accepted Answer

Mrs. Fields purchases can range from a few dollars for individual cookies or a drink to significantly higher amounts (often $20–$100+) for cookie cakes, assorted gift boxes, or larger catering and corporate gift orders. Your total may be higher than the base price if you added a gratuity, upgraded to a larger size, included beverages or extra items, or paid for shipping and handling on a web order. Check your receipt or email confirmation to review line items, taxes, tips, and any delivery or shipping fees that contributed to the final total.

Question 3

Can Mrs. Fields place an authorization hold or a pending charge on my card?

Accepted Answer

Yes. When you pay with a debit or credit card at a Mrs. Fields store, your bank may show a temporary pending authorization before the final amount is posted. In cafés where you can add a tip, the initial pending amount might not include the tip and can later adjust to the final total once the transaction closes. These holds normally clear within a few business days; if a pending charge doesn’t drop off or you see both a hold and a posted charge after several days, contact your bank and the store that processed the transaction.

Question 4

How do I get help with or cancel an online order from mrsfields.com?

Accepted Answer

For online orders, visit mrsfields.com and look for the customer service or contact section to submit a request, or reply directly to your order confirmation email if you received one. Include your order number, the email address you used at checkout, and details about the issue or cancellation request. Because many cookie and gift orders are baked and shipped quickly, cancellations or changes are typically only possible if your order has not yet entered the baking or shipping process, so reach out as soon as you notice a problem.

Question 5

How can I request a refund or fix a billing error for a Mrs. Fields purchase?

Accepted Answer

If the charge is tied to an in-store purchase (for example, at a mall or airport), contact that specific Mrs. Fields location—its phone number is usually printed on your receipt or can be found by searching the mall or airport directory—and speak with a manager about the issue. For mrsfields.com orders, use the support form or email listed on the website, providing your order number, transaction date, and the last four digits of the card used. Mrs. Fields or the franchise operator can typically investigate missing or damaged items, incorrect amounts, or duplicate charges and, when appropriate, offer a refund, replacement shipment, or store credit in line with their policies.

Question 6

How do Mrs. Fields gift cards and e-gift cards appear on my statement?

Accepted Answer

Purchases of physical or digital Mrs. Fields gift cards will usually appear like any other Mrs. Fields transaction, often with an amount corresponding to the card value you loaded (for example, $25, $50, or more). If you bought multiple gift cards in one transaction, you may see a single combined charge reflecting the total value plus any applicable taxes or fees. When you later pay using a gift card, that redemption will not appear on your bank or credit card statement because the funds are taken from the gift card balance, not your bank account.

Question 7

I don’t recognize this Mrs. Fields charge—how can I verify whether it’s mine or fraudulent?

Accepted Answer

Start by checking your calendar for any recent visits to malls, outlets, or airports that have a Mrs. Fields store, and look for corresponding receipts in your email or wallet. If the charge amount looks like a gift or large order, consider whether you recently sent cookies to someone or ordered a corporate gift through mrsfields.com or a delivery app. You can also call the store associated with the charge (if the location is listed on your statement) or contact Mrs. Fields via the website with the exact date, time, and amount so they can search their system. If you still cannot match the charge and suspect fraud, report it to your bank or card issuer and request a card replacement.

Question 8

How do third-party delivery app orders from Mrs. Fields show up on my bank statement?

Accepted Answer

If you ordered Mrs. Fields through a delivery platform like DoorDash, Uber Eats, or similar services, the charge may appear under the delivery company’s name rather than “Mrs. Fields.” In some cases, your bank may show additional details such as the restaurant name within the delivery charge description. If you’re uncertain whether a charge is tied to a delivery order, open the delivery app, review your recent order history, and compare the date and total (including fees, taxes, and tip) with the amount shown on your card statement.

Mrs. Fields

About Mrs. Fields

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