MSR Air Conditioning & Refrigeration Pty Ltd

Home & Garden82% confidence

MSR Air Conditioning & Refrigeration is a Queensland-based HVAC contractor providing air conditioning, refrigeration, ventilation and maintenance services for residential, commercial and industrial clients across South East Queensland and Northern New South Wales.

Carina, Queensland, Australia
msrair.com.au

About MSR Air Conditioning & Refrigeration Pty Ltd

MSR Air Conditioning & Refrigeration Pty Ltd is an Australian HVAC (heating, ventilation, air conditioning and refrigeration) contractor based in Brisbane’s eastern suburbs. The company designs, installs and services split systems, ducted and multi-head air conditioning, commercial refrigeration, mechanical ventilation and related building equipment for homes, offices, retail, hospitality, healthcare and industrial sites across South East Queensland and Northern New South Wales. MSR operates under full trade licensing and industry accreditations, employing qualified technicians with refrigerant handling and electrical licences to deliver compliant, energy‑efficient climate control solutions.

A charge from “msr burleigh head” is likely related to MSR carrying out supply, installation, repair or maintenance work at a property or business in or near Burleigh Heads on the Gold Coast—such as installing or servicing an air conditioning system, repairing refrigeration equipment, or providing scheduled preventative maintenance. Depending on the job, the charge could be for an upfront quote deposit, a call‑out fee, parts and labour on a repair, or a progress or final payment on a larger installation. For commercial clients, it might also represent a periodic invoice for a maintenance contract or asset management services.

To verify an MSR charge, customers should first check recent invoices, quotes or work orders from MSR Air Conditioning & Refrigeration, including any email confirmations, SMS messages or attached PDFs, and match the amount and date to their statement. If something doesn’t look right, they can contact MSR directly using the phone number or contact form listed on msrair.com.au, quoting the invoice number, service address and the last four digits of the card that was charged. It’s also helpful to ask your real estate agent, strata/body corporate manager or site manager whether MSR recently completed HVAC or refrigeration work on the premises, as those jobs are sometimes authorised centrally but billed back to you. If no link to MSR can be found, you can then raise a dispute with your bank, providing any correspondence you have from the merchant.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to MSR Air Conditioning & Refrigeration Pty Ltd.

  1. msr burleigh head

Frequently Asked Questions

Why do I see a charge from “MSR Burleigh Head” on my card statement?

This descriptor usually refers to MSR Air Conditioning & Refrigeration performing work at a property or business in or around Burleigh Heads, such as installing or servicing an air conditioner or refrigeration system. Check any recent quotes, invoices or work orders from MSR that list a Burleigh Heads or Gold Coast address and compare the billed amount and date.

What types of services does MSR Air Conditioning & Refrigeration typically bill for?

MSR bills for residential and commercial air conditioning installation, repairs and servicing; commercial refrigeration supply and maintenance; mechanical ventilation projects; and ongoing asset management or preventative maintenance agreements. Charges can include call‑out fees, labour, parts, and, for larger projects, staged or final payments as specified in your quote or contract.

Could this MSR charge be for a strata, body corporate or commercial maintenance visit?

Yes. MSR services many commercial, retail and multi‑dwelling properties under maintenance contracts. If you live in an apartment, townhouse complex or manage a business, the charge may be your portion of HVAC or refrigeration work authorised by a strata/body corporate or facilities manager. Contact them to confirm whether MSR recently attended your site.

How can I confirm that an MSR Air Conditioning & Refrigeration charge is legitimate?

Match the card transaction amount and date with an MSR invoice or quote, and verify that the last four digits of the card on the invoice align with the card that was charged. You can also call MSR using the phone number on msrair.com.au and ask them to look up the transaction by your name, address and invoice number. They can resend copies of invoices or service reports if needed.

How do I query, change or cancel work that MSR has billed me for?

If you need to dispute a charge, change upcoming work or cancel a scheduled visit, contact MSR directly via the contact details on msrair.com.au, referencing your invoice or quote number. For jobs booked through a builder, landlord or body corporate, you may also need to coordinate changes with that party, as they are often the contracting customer of record.

What is MSR’s approach to ongoing or recurring billing for maintenance contracts?

For commercial clients and some residential agreements, MSR may invoice on a recurring schedule (e.g., monthly or quarterly) for preventative maintenance and asset management services. The descriptor may remain similar for each cycle, while the amount reflects the agreed schedule. Review your contract or service agreement to see the expected billing frequency and fees.

Can MSR place a pre‑authorisation or deposit hold on my card?

In some cases MSR may require a deposit or pre‑payment for parts or larger installations, which can appear as an initial authorisation or separate charge before the final invoice. This should be outlined in your quote or booking confirmation. If you see an unexpected hold, contact MSR to clarify whether it relates to a deposit for upcoming work.

How do I request a refund or correction for an incorrect MSR charge?

If you believe you’ve been overcharged or billed in error, gather your invoice, quote and any email or SMS correspondence, then contact MSR via phone or their website. Explain the discrepancy and provide copies of supporting documents. If you cannot resolve the issue with MSR, you can then contact your bank to initiate a dispute, supplying the documentation and a summary of your communication with the company.

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