Muozup is a web-based software service that offers digital file conversion tools, primarily for PDFs and, on higher-tier plans, audio and video files. Operated by Epirus Ventures LLC and based in Queen Creek, Arizona, the platform provides different membership packages (Basic, Premium, ProPlus, and Daily) that allow users to upload documents or media and convert them into various formats for personal or professional use.([muozup.com](https://muozup.com/terms.php?utm_source=openai))
A charge from Muozup typically appears on a card statement after a user signs up for one of its subscription packages on muozup.com. According to its terms, plans such as Basic, Premium, and ProPlus are billed on a recurring monthly basis (for example, around $19.98, $29.98, or $34.98 every 30 days depending on the plan), while a Daily pass is a one-time 24‑hour access charge (around $2.00). The descriptor "muozup" (sometimes with a phone number or location) is what should appear on billing statements.([muozup.com](https://muozup.com/terms.php?utm_source=openai))
If there are questions about a Muozup charge, customers can verify it by checking for a matching subscription or receipt in their email and by logging into their Muozup account. The company provides a dedicated cancellation page where users can enter their email and/or the last 4 digits of the card to stop further billing, and it lists support contact options including a toll‑free phone number and email. Users who don’t recognize the charge should first attempt to cancel via the website, then contact Muozup support with transaction details; if the charge still appears unauthorized, they should follow up with their bank or card issuer to dispute the transaction and block future charges.([muozup.com](https://muozup.com/terms.php?utm_source=openai))
Bank Statement Variations
2 known variations
These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Muozup.
Why do I see a charge from Muozup on my card statement?
Muozup charges appear when someone signs up for one of their membership packages on muozup.com, such as the Basic, Premium, ProPlus, or Daily access plans. The descriptor usually includes the text “muozup” and may be associated with a recurring monthly subscription or a one‑time 24‑hour pass, depending on what was purchased.([muozup.com](https://muozup.com/terms.php?utm_source=openai))
What subscription plans does Muozup offer and how much do they typically cost?
Based on Muozup’s terms, it offers several plans: Basic (around $19.98/month) for PDF conversions, Premium (around $29.98/month) for PDF and audio conversions, ProPlus (around $34.98/month) for PDF, audio, and video conversions, and a Daily plan (around $2.00) for 24‑hour full access with no recurring billing. Exact pricing may vary over time, so current rates should be confirmed on their website.([muozup.com](https://muozup.com/terms.php?utm_source=openai))
How do I cancel my Muozup subscription to stop future charges?
You can cancel your Muozup subscription by visiting muozup.com/cancel and submitting the email address you used to sign up and/or the last 4 digits of the card on file. After you submit the form, Muozup states that your account will be cancelled, billing will stop, and you will receive an email confirmation of the cancellation.([muozup.com](https://muozup.com/cancel.php?utm_source=openai))
How can I request a refund for Muozup charges?
Muozup’s terms indicate that some subscription fees may be refundable for services purchased within a limited time window (e.g., within 30 days), but many fees are otherwise non‑refundable. To request a refund, contact Muozup’s customer support at their listed toll‑free number or support email and provide your account email, last 4 digits of the card, and dates/amounts of the charges you’re disputing.([muozup.com](https://muozup.com/terms.php?utm_source=openai))
What are common billing patterns for Muozup charges?
For monthly memberships, Muozup typically bills the full subscription amount immediately when you sign up and then automatically every 30 days thereafter until you cancel. Users may also see a small temporary authorization when a card is added or updated, and one‑time Daily passes generally appear as a single low‑dollar charge with no further rebilling.([muozup.com](https://muozup.com/terms.php?utm_source=openai))
Can Muozup retry declined payments or use alternate processing methods?
Muozup’s payment terms indicate that they may use integrated payment processors, and declined transactions can sometimes be automatically retried or reprocessed through services such as Paymend to complete failed payments. This can result in a successful charge appearing days after an initial decline, so monitoring email receipts and statement activity is important.([muozup.com](https://muozup.com/terms.php?utm_source=openai))
How do I contact Muozup about a charge I don’t recognize?
You can contact Muozup by using the contact form on muozup.com, by emailing support@muozup.com, or by calling their published toll‑free support number. Provide your full name, email used at signup, last 4 digits of your card, and the date and amount of the charge so they can locate your account and explain or reverse the transaction if appropriate.([muozup.com](https://muozup.com/privacy.php?utm_source=openai))
What should I do if I never signed up for Muozup but still see a charge?
If you don’t recall signing up for Muozup, first use the cancellation form on their site with your email and last 4 digits of the card to see if there is an active subscription associated with your details. If you cannot locate an account or the charge appears fraudulent, contact Muozup support to investigate and then reach out to your bank or card issuer to dispute the transaction and request that future charges from this merchant be blocked.([muozup.com](https://muozup.com/cancel.php?utm_source=openai))