Mures Lower Deck

Restaurant95% confidence

Mures Lower Deck is a casual, family-friendly seafood bistro, café, and fishmonger on Hobart’s waterfront, serving hook‑to‑plate Tasmanian seafood, fish and chips, and ice cream.

Hobart, Tasmania, Australia
mures.com.au
Owned by Mures Tasmania Pty Ltd

About Mures Lower Deck

Mures Lower Deck is a casual, family‑friendly seafood bistro, café, and fishmonger located right on Hobart’s waterfront in Victoria Dock, Tasmania. Part of the long‑established, family‑owned Mures Tasmania brand, it focuses on “hook‑to‑plate” Tasmanian seafood, offering classics like fish and chips, grilled and crumbed fish, seafood chowder, burgers, salads, and a full ice‑creamery, along with coffee and drinks. The venue also operates a fresh fishmonger counter, where you can buy cleaned and prepared local seafood to cook at home.

A charge from “MURES LOWER DECK” on your bank or card statement usually relates to an in‑person purchase at the bistro, café, bar, takeaway counter, or fishmonger. This may be for a sit‑down meal, takeaway food or coffee, ice cream, fresh fish, or a gift voucher. In some cases you might see a charge following a group booking, a function, or a bar/food tab that was kept open and then settled at the end. If you tapped your card at the table, at the bar, or at the fishmonger terminal, the statement descriptor will typically show something like “MURES LOWER DECK HOBART AUS” or similar. Any pre‑authorisation (for example, when opening a tab) should drop off and be replaced by the final amount once payment is completed.

If you’re unsure about a Mures Lower Deck charge, first check recent visits to Hobart’s waterfront, receipts in your email or wallet, and whether a family member used your card for a meal or takeaway. Compare the transaction date and amount with the day and size of your visit, including tips or surcharges (such as public holiday surcharges or weekend card surcharges, where applicable). For billing questions, you can contact Mures directly via their website at mures.com.au or by calling their Hobart venue (main line: +61 3 6231 1999), and staff can look up your bill by date, time, and amount. If you still believe the charge is incorrect after speaking with them, contact your bank or card provider to dispute the transaction, providing any receipts and details you have.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Mures Lower Deck.

  1. MURES LOWER DECK P/L HOBART AUS

Frequently Asked Questions

Why did I get a charge from Mures Lower Deck on my card?

A charge from Mures Lower Deck generally means you or someone with access to your card paid for food, drinks, ice cream, or fresh seafood at their Hobart waterfront venue. This includes dine‑in meals, takeaway orders, fishmonger purchases, or the settlement of an open bar/food tab. It may also relate to purchasing a Mures gift voucher on‑site. Check if you recently visited Hobart’s Victoria Dock area or if a family member used your card there.

What are typical amounts I might see from Mures Lower Deck?

Mures Lower Deck transactions can range from small amounts (around AUD $5–$20) for coffee, drinks, or ice cream, to AUD $25–$50 per person for a full meal, depending on what was ordered. Larger charges (AUD $80–$200+) often reflect group meals, sharing platters, or combined food and drinks for multiple people. Fishmonger purchases for fresh seafood can also vary widely in cost depending on species and weight.

Does Mures Lower Deck offer any subscriptions or recurring billing?

Mures Lower Deck does not operate subscription services or recurring memberships; all charges should be one‑off transactions tied to specific visits or purchases. If you see repeated charges, it usually indicates multiple separate visits or purchases, or that a saved card was used for more than one transaction. In that case, check with family members or colleagues who might have used the card, and review your receipts by date.

Why do I see a pending or duplicate Mures Lower Deck charge?

Some banks temporarily show a pre‑authorisation (pending amount) when your card is first tapped or inserted, especially if you opened a bar or food tab. Once the final bill is closed, that initial authorisation should drop off and be replaced by the actual transaction amount within a few business days. If a pending charge does not disappear or you believe you were charged twice, contact Mures directly with the date, time, and amount, and then follow up with your bank if needed.

How can I get a copy of my receipt or tax invoice from Mures Lower Deck?

If you didn’t receive or have misplaced your receipt, you can request a copy by contacting Mures through their website (mures.com.au) or calling +61 3 6231 1999. Providing the approximate date and time of your visit, the total amount, and the last four digits of the card used will help staff locate your transaction. They can usually re‑issue a tax invoice or send a copy to your email address.

How do I query or dispute a charge from Mures Lower Deck?

Start by contacting Mures Lower Deck directly and explain the issue, such as an incorrect amount, items charged in error, or a suspected duplicate payment. Have your bank statement, any receipts, and transaction details ready (date, time, amount, card type). If the restaurant confirms an error, they can usually process a correction or refund back to your original payment method. If you still disagree after speaking with them, contact your bank or card issuer to raise a formal dispute.

Can I get a refund from Mures Lower Deck if there was a billing mistake?

If there has been an overcharge or a genuine billing error, Mures Lower Deck will typically investigate and, if confirmed, process a refund or adjustment to the same card used for payment. Refund timeframes depend on your bank but usually take a few business days to appear. It helps to bring or send a copy of your bank statement highlight and any receipts so staff can verify the transaction quickly.

Could a Mures Lower Deck charge be related to a booking, deposit, or gift voucher?

Most Mures Lower Deck charges are paid on the day of your visit, but some group bookings or functions may require deposits processed through their venue or central reservations. You might also see a charge if you bought a Mures gift voucher in‑store, which can be used later for food, drinks, or seafood. If you don’t recognise the amount, ask family members if they purchased a voucher or made a booking using your card, and then contact Mures with the transaction details for clarification.

This merchant is in the Restaurant category

Browse all

Related Merchants

Airport Retail Enterprises
Delaware North
Boost Juice
Nando's
Shish Shawarma & Grill

Compare Mures Lower Deck

vsAirport Retail EnterprisesvsDelaware NorthvsBoost Juice

Got more mystery charges?

Paste your bank statement codes and we'll tell you exactly who charged you.

Find out who charged you