MyAssays is a UK-based software company providing cloud and desktop tools for analysis of life sciences assay data, including ELISA and other bioassays, with integrations for Excel and lab instrumentation.
MyAssays is a UK-based software company headquartered in Brighton, East Sussex, that specializes in analysis of life sciences assay data. Their cloud and desktop tools are designed for labs, biotech and pharma companies, CROs, and academic researchers who run ELISA and other bioassays. MyAssays provides curve-fitting, standard curve generation, QC checks, and reporting workflows, and offers integrations with Microsoft Excel and a range of plate readers and other lab instruments, so assay data can be transferred and analyzed with minimal manual handling.
A MyAssays charge may appear on your bank or card statement if you or your organization purchased a MyAssays subscription (cloud service), a desktop license, or an upgrade/renewal. Charges can also relate to adding more users, activating additional modules, or moving from a trial to a paid plan. In some cases you may see authorization holds or test charges when you first add or update a payment method, and recurring billing if you have opted for automatic monthly or annual renewal of your subscription.
If you are unsure about a MyAssays charge, first check whether you or a colleague created an account on myassays.com, activated a trial that may have rolled into a paid plan, or renewed an existing license. Look for email receipts or invoices sent from MyAssays to the address used when registering (often a lab or institutional email). For help, visit myassays.com and use the Contact or Support section to reach their team, including details of the transaction date, amount, and the last four digits of the card; they can confirm what account was billed, adjust subscription settings, or advise on cancellations and refunds according to their current terms.
Bank Statement Variations
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These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to MyAssays.
What types of MyAssays subscriptions or licenses might be charging my card?
MyAssays typically offers subscriptions to its cloud-based assay analysis platform, as well as licenses for its desktop software. You might be billed for an individual researcher license, a multi-user or lab license, or an institutional subscription, often on either a monthly or annual renewal cycle. Invoices can also cover add-ons like additional users, new instrument integrations, or extended support. The exact plans and options are detailed on the Pricing or Products pages at myassays.com.
What are the common amounts for MyAssays charges on a statement?
MyAssays charges usually correspond to software subscription fees or license renewals, which are often billed as round amounts (for example, a fixed monthly or yearly fee) in GBP, EUR, or USD depending on your region. You may also see larger one-time charges for multi-seat or institutional licenses. To match a specific amount, compare it against quotes or invoices you’ve received from MyAssays or your lab’s purchasing records. If the amount doesn’t match any known order, contact MyAssays support with the exact charge details for clarification.
Why am I seeing a recurring MyAssays charge each month or year?
Recurring MyAssays charges are usually the result of an active subscription or an automatically renewing license. When you or your organization signed up, you likely agreed to auto-renewal so that assay analysis tools remain continuously available without service interruption. These renewals continue until the subscription is cancelled or changed, which you can request via your MyAssays account or by contacting their support team. Check your original order confirmation or account settings to see your current billing interval and next renewal date.
How do I cancel or pause my MyAssays subscription to stop future charges?
To cancel or modify a MyAssays subscription, log into your account on myassays.com and go to the account, billing, or subscription settings area, where you can request cancellation before the next renewal date. If you do not have direct access (for example, if billing is handled centrally by your institution), contact your lab administrator or purchasing department to coordinate. You can also reach MyAssays using the Support or Contact page on their website and ask them to review and adjust your subscription, providing your organization name, account email, and recent invoice numbers. Cancellations typically prevent future renewals but do not always provide prorated refunds for the current period, depending on the agreed terms.
How can I request a refund or dispute a MyAssays charge I don’t recognize?
If you believe you were charged by MyAssays in error, first verify whether any colleagues, students, or lab managers have recently signed up, upgraded a license, or converted a trial to a paid plan using your payment details. If the charge still appears unauthorized or incorrect, contact MyAssays directly through the contact form or support email listed at myassays.com, including the transaction date, amount, currency, and the name on the card or invoice. They can identify the related account, explain what was purchased, and advise whether a refund or credit is possible under their current refund and cancellation policies. If you suspect fraud and cannot resolve it with the merchant, contact your bank or card issuer promptly to report the issue.
Why do I see a small or temporary MyAssays charge that later disappears?
MyAssays, like many software providers, may place a small authorization hold when you first add or update a card to check that the payment method is valid. These test amounts are not actual charges and should automatically fall off your account or be reversed within a few business days. You might also see a pending amount that later settles with the same or slightly different descriptor once the payment is fully processed. If a small test amount remains posted or you see multiple pending authorizations, contact your bank and reach out to MyAssays support to confirm the status.
How do I find the MyAssays account or invoice associated with this charge?
Start by searching your email (including spam/junk folders) for "MyAssays" or "myassays.com" to locate order confirmations, invoice PDFs, or subscription notices that match the charge date and amount. In many labs and institutions, billing emails may be sent to a shared purchasing, finance, or lab manager account, so check with those colleagues as well. If you can’t identify the account internally, send MyAssays the charge details (date, exact amount, and the first/last name on the card) via the Support or Contact page on their site, and they can look up the associated organization or user account. Once identified, they can help you adjust billing contacts, update payment methods, or change the subscription as needed.
What should I do if I no longer use MyAssays but I’m still being billed?
If your lab or team has stopped using MyAssays but charges continue, it likely means the subscription or license was never formally cancelled. Log into your MyAssays account or contact the person who originally set up the license (such as a former PI, lab manager, or IT admin) to check the current subscription status. Then contact MyAssays through their website to request cancellation at the end of the current term and, if applicable, ask whether any partial refunds or credits are available under your agreement. Keep copies of any confirmation emails from MyAssays showing the effective cancellation date in case you need to follow up about future charges.