MyLoyal

Software90% confidence

MyLoyal is a Danish software company that provides white‑label digital loyalty and customer engagement platforms for restaurants, retail chains, and hospitality brands.

Copenhagen, Denmark
myloyal.com

About MyLoyal

MyLoyal is a customer loyalty software provider that builds white-label loyalty apps and wallet-based solutions for restaurant groups, retailers, and hospitality brands. Its platform supports points, digital stamp cards, tiered rewards, special campaigns, VIP invitations, and in-app news and offers, all managed through an admin panel with analytics and customer insights. The company operates under the legal entity MyLoyal ApS and is headquartered in Copenhagen, Denmark, with an additional presence in Vilnius, serving clients across multiple countries. ([dk.linkedin.com](https://dk.linkedin.com/company/myloyal?utm_source=openai))

A charge labeled “send.myloyal” on a bank or card statement is most likely related to a transaction processed via MyLoyal’s loyalty platform or white-label app for one of their business clients, such as a restaurant, café, bar, or retailer running a MyLoyal-powered program. This could reflect a purchase where loyalty points or wallet savings were earned or redeemed, the purchase of a gift card or top‑up within a loyalty app, or a payment initiated through a MyLoyal-integrated system. In some cases, the descriptor may show the platform/domain (e.g., send.myloyal) rather than the underlying merchant’s brand name, especially for in-app or wallet-based payments. ([ismageriet.dk](https://ismageriet.dk/en/pages/loyalty-program?utm_source=openai))

If you don’t recognize a MyLoyal-related charge, first check any restaurant or retail loyalty apps you use (particularly in regions where MyLoyal operates) for recent purchases, top‑ups, or redemptions on the same date and amount. You can usually find receipts or transaction histories within the merchant’s app or account area. If questions remain, contact the underlying business (the restaurant or store where you shopped) and reference the date, amount, and the “send.myloyal” descriptor; they can often look up the transaction via their MyLoyal dashboard. For unresolved disputes or suspected fraud, you should also contact your card issuer promptly to report the charge and initiate a formal dispute if necessary.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to MyLoyal.

  1. send.myloyal

Frequently Asked Questions

What is the ‘send.myloyal’ charge on my card statement?

The ‘send.myloyal’ descriptor typically indicates that a purchase or wallet transaction was processed through MyLoyal’s loyalty platform for a partner business, such as a restaurant or retailer. The actual merchant is usually the place where you dined or shopped, but the payment rail or loyalty wallet is powered by MyLoyal, so their name appears on your statement.

Which types of purchases commonly appear as MyLoyal or send.myloyal charges?

Common examples include paying a bill at a restaurant that uses a MyLoyal-powered loyalty app, redeeming or purchasing digital vouchers or gift cards, topping up a loyalty wallet, or using stored rewards as partial payment. These transactions are tied to the specific business’s loyalty program but may show ‘send.myloyal’ or similar on your statement.

How can I confirm which restaurant or store a send.myloyal transaction belongs to?

Match the transaction date and amount to your recent visits and check any loyalty apps you use for activity on that day. Many MyLoyal-powered apps show purchase history, wallet savings, and redemptions. If you still can’t identify it, contact the restaurant or store you suspect, provide the date, amount, and last four digits of your card, and they can usually locate the transaction in their MyLoyal portal.

Does MyLoyal offer subscriptions, or are charges usually one‑time transactions?

Most MyLoyal-related consumer charges are one‑time transactions linked to purchases at partner businesses (e.g., paying a check or buying a gift card). The MyLoyal SaaS subscription is normally paid by the business, not by end customers. If you see recurring consumer charges, they are likely tied to a recurring product or membership at a specific merchant that uses MyLoyal to manage loyalty or wallet payments.

How do I request a refund for a send.myloyal charge I don’t agree with?

Refunds must be handled by the underlying merchant, not MyLoyal directly. Contact the restaurant or store where the transaction likely took place and request a refund or correction, referencing the transaction details from your bank statement. If they confirm an error but you don’t see a refund after a few days, or if the merchant is unresponsive, contact your card issuer to dispute the charge.

Could send.myloyal appear as a small or temporary authorization on my card?

In some cases, businesses may place small test or preauthorization charges when linking a card in a loyalty app or when opening a tab, which can pass through the MyLoyal integration. These amounts typically appear as pending and then drop off or adjust to the final purchase amount once the transaction is completed or canceled.

How can I get a copy of a receipt for a charge processed via MyLoyal?

First, open the relevant loyalty or restaurant app to check for a digital receipt or transaction history. Many MyLoyal-powered programs store receipts in the app or send them by email. If you cannot find it, contact the business directly with the date, amount, and card details so they can reissue or export the receipt from their MyLoyal system.

How do I stop future charges related to MyLoyal if I no longer want to use a loyalty program?

To prevent future charges, avoid storing your card or initiating payments within the merchant’s loyalty app, and, if applicable, ask the restaurant or retailer to remove your payment details from your profile. Since MyLoyal is the platform provider, stopping charges generally means changing how you pay or closing your account with the specific business that uses MyLoyal, rather than contacting MyLoyal itself.

This merchant is in the Software category

Browse all

Related Merchants

Google
Trello
Dext
Atlassian
OpenAI

Compare MyLoyal

vsGooglevsTrellovsDext

Got more mystery charges?

Paste your bank statement codes and we'll tell you exactly who charged you.

Find out who charged you