Question 1

Why am I seeing a recurring MYOB charge on my bank or credit card statement?

Accepted Answer

Most recurring MYOB charges are monthly or annual subscription fees for MYOB Business (Lite, Pro, Plus), Payroll Only, or MYOB Practice/Connected Ledger services. The charge will typically match the plan price you selected, plus any applicable GST. If your accountant or bookkeeper manages your software, the subscription may have been set up on your behalf under their partner account. Log into myob.com and go to My Account or Subscription to see which active products correspond to the charge.

Question 2

What are common MYOB subscription prices and amounts I might see charged?

Accepted Answer

In Australia, MYOB Business plans are commonly billed monthly, with indicative price points such as a lower tier (often around AUD $15–$30/month on promotion) for basic invoicing and bank feeds, and higher tiers (often around AUD $50–$80+/month) including payroll and more advanced features; prices and promotions change regularly and may be different in New Zealand. You may also see stand-alone MYOB Business Payroll Only at a lower monthly amount if you only use payroll. Charges usually appear as a single consolidated amount per subscription per month, plus GST where applicable. To see your exact plan and pricing, check the Billing or Subscriptions section after signing in at myob.com.

Question 3

How do I cancel or pause my MYOB subscription so I stop being charged?

Accepted Answer

To cancel, sign in to myob.com, open My Account (or your product’s Account/Subscription area), and look for the Manage or Cancel option next to the relevant subscription or company file. For some plans—especially if you purchased via a MYOB partner—you may need to contact MYOB support or your advisor to process the cancellation. MYOB generally bills to the end of your current billing period and does not provide partial refunds for unused days within that period. Always export any required reports or data before cancelling, as access to the file may be restricted once the subscription ends.

Question 4

Why was I charged by MYOB after a free trial or when I thought I had already cancelled?

Accepted Answer

When you start a free trial and enter your payment details, MYOB will automatically convert the trial to a paid subscription at the end of the trial period unless you cancel before the renewal date. If you cancelled, it may have taken effect from your next billing cycle, meaning one final charge was processed but access remains active until the period ends. Check your MYOB account for your subscription status and next billing date, and review confirmation emails of any cancellation request. If you believe you were charged in error, contact MYOB support with the transaction details to request a review and potential refund in line with their policies.

Question 5

How can I request a refund or dispute an MYOB charge I don’t recognize?

Accepted Answer

First log into your MYOB account and confirm whether the charge matches an active subscription, an extra company file, or an add-on service you (or a staff member) may have added. If you still don’t recognize it, gather the transaction date, exact amount, the last four digits of the card, and any reference code visible on your statement. Then contact MYOB support via the help site (help.myob.com), in-product chat, or phone support in your region and ask them to look up the charge. Their billing team will investigate and can explain the charge or, where appropriate and within their refund policy, reverse or credit the transaction.

Question 6

Why do I see a small $0–$2 MYOB charge or a pending authorization that later disappears?

Accepted Answer

MYOB and its payment processors may place a small temporary authorization on your card when you first add or update your payment method. This is a verification hold to check that the card is valid and accessible, not an actual fee kept by MYOB. These authorizations typically range from $0 to a few dollars and automatically drop off or reverse within a few business days, depending on your bank. If the pending amount remains for longer than a week, contact your bank and then MYOB support with the details.

Question 7

How can I contact MYOB about a charge if I can’t log into my account?

Accepted Answer

If you don’t have access to your MYOB login, go to myob.com and use the Help & Support or Contact links to reach their support team by phone or live chat. Provide your full name, business name, email address you believe is associated with the account, and details of the charge (amount, date, last four digits of the card, and any statement descriptor). Support can search for subscriptions linked to your details and help you regain access, update billing information, or cancel services. For security, they may request verification documents before discussing account-specific billing information.

Question 8

Could this MYOB charge be linked to my accountant or bookkeeper’s services?

Accepted Answer

Yes. Many accountants and bookkeepers use MYOB Practice and MYOB Business on behalf of their clients, and subscriptions can be set up either in the advisor’s name or the client’s name. In some arrangements, the software cost is passed through directly to the client’s card, resulting in a line item from MYOB rather than from the advisor. If you see an MYOB charge and you work with an accounting or bookkeeping firm, check with them to confirm whether they created a file or subscription for your business under your payment details.

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