MyPost Business is Australia Post’s business-focused shipping and mailing service, offering discounted parcel delivery, tracking, and logistics tools for small and medium-sized businesses.
MyPost Business is Australia Post’s shipping and mailing service designed specifically for small and medium-sized businesses in Australia. Through a single online dashboard, businesses can buy and print parcel labels, access discounted domestic and international delivery rates, schedule pickups in eligible areas, and track parcels in real time. MyPost Business uses a tiered savings structure, where your parcel spend over a rolling period unlocks higher discounts, with no sign-up fee, no lock-in contract, and no minimum volume commitment.
A MyPost Business charge may appear on your bank statement when you or your business purchase parcel labels, pay for postage online, upgrade services (such as adding signature on delivery or extra cover), or arrange international shipments. Charges can be one-off (for individual labels) or frequent if you regularly send parcels, and they may appear under descriptors such as "AUSPOST MYPOST BUSINESS", "AUSPOST ONLINE" or similar. You might also see small temporary authorisation amounts when you first add or update a payment card, or if Australia Post needs to verify your card details before processing a larger charge.
If you’re unsure about a MyPost Business charge, first log in to your MyPost Business account at auspost.com.au and check the "Orders", "History" or "Payments" section for matching transaction dates and amounts; each label purchase or lodgement will have a corresponding record and tax invoice you can download. If you manage multiple staff users, check whether someone in your organisation created labels using your saved card. For further help, contact Australia Post customer support via auspost.com.au (online chat or secure message) or by calling 13 POST (13 7678) within Australia, and have your transaction date, amount, and last four digits of your card ready. Common issues—such as duplicate label purchases, cancelled shipments, or incorrect services—are typically resolved by requesting an adjustment or refund through the MyPost Business portal or with the help of customer support.
Bank Statement Variations
4 known variations
These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to MyPost Business.
Why do I see a MyPost Business charge on my card if my business doesn’t have an account?
MyPost Business charges usually occur when someone uses your card to buy parcel labels or postage online through the Australia Post business portal. In some cases, staff, bookkeepers, or third‑party sellers (for example, someone shipping on your behalf) may have set up or used a MyPost Business account with your card. Check internally with anyone who might handle shipping or payments, then review your email for Australia Post tax invoices. If you still don’t recognise the payment, contact your bank immediately and reach out to Australia Post on 13 POST (13 7678) to investigate potential unauthorised use.
Is MyPost Business a subscription or membership fee?
MyPost Business itself is not a paid subscription; there is no monthly membership or sign‑up fee. You are charged only for the postage and services you use—such as domestic parcel labels, international parcels, and optional extras like signature on delivery or extra cover. However, if you ship regularly, you may see frequent MyPost Business charges that reflect each batch of labels you purchase. Savings are applied automatically based on your recent spend, rather than through a separate subscription charge.
What are typical MyPost Business charge amounts?
Typical MyPost Business charges vary depending on parcel size, weight, destination, and any added services. Many domestic business parcels may fall in the approximate range of AUD $8–$25 per item, while international parcels can range from around AUD $15 to $60 or more. It’s also common to see larger consolidated amounts if you purchase multiple labels in a single session. You can view the exact breakdown of each charge by logging into your MyPost Business account and opening the corresponding order or invoice.
Why do I see a small $1 or low-value MyPost Business charge that then disappears?
Small $1 (or similarly low-value) MyPost Business charges are often temporary authorisation holds used to verify your card when you first add or update a payment method. These are not actual fees and should automatically drop off or be reversed within a few business days, depending on your bank. If the authorisation does not disappear or converts into a settled charge, contact both your bank and Australia Post support with the transaction date and reference so it can be reviewed.
How can I find receipts or tax invoices for MyPost Business charges?
Sign in to your MyPost Business account at auspost.com.au, then go to the "History," "Orders," or "Activity" section to see a list of past shipments and purchases. Each transaction will show the date, amount, and services used, and you can download a tax invoice or receipt as a PDF. If you manage multiple sending locations or staff logins, make sure you’re viewing the correct business profile. If an invoice is missing or incorrect, contact Australia Post via online chat or 13 POST (13 7678) for assistance.
How do I stop or reduce future MyPost Business charges on my card?
To stop new charges, log into your MyPost Business account and remove or update the saved payment card under "Billing" or "Payment methods," and ensure staff users do not have permission to use that card. You can also choose to pay at the counter instead of purchasing labels online, or switch to another business payment method if available. If you no longer wish to use MyPost Business at all, simply stop creating labels; there is no cancellation fee or ongoing membership to terminate. For concerns about unauthorised use, immediately contact your bank to block the card and notify Australia Post.
How do I request a refund for a MyPost Business label I didn’t use or created in error?
If you created a label through MyPost Business but did not lodge the parcel, you can usually request a refund within a set period (often 30 days) provided the label has not been scanned into the network. Log into MyPost Business, locate the label in your history, and use the "Request refund" or similar option if available. For labels that have already been lodged, or if the online option isn’t visible, you’ll need to contact Australia Post customer support with the label number, purchase date, and reason for the request. Refund eligibility is assessed under Australia Post’s standard terms and may not apply to all services.
Why do I see multiple MyPost Business charges on the same day?
Seeing several MyPost Business charges on the same day can happen if you bought labels in separate batches, processed shipments from different locations, or had staff creating labels under the same account. Each payment transaction (for example, each checkout in the MyPost Business portal) will appear as a separate line on your card statement. Review your shipment history in the portal to match each charge to a group of labels. If any of the transactions don’t match your records, contact Australia Post and your bank to investigate possible errors or unauthorised use.