Nalley Fresh

Restaurant96% confidence

Nalley Fresh is a chef-driven fast-casual restaurant chain based in Maryland that specializes in customizable salads, bowls, and wraps made from fresh, house-prepared ingredients.

Baltimore, MD
nalleyfresh.com

About Nalley Fresh

Nalley Fresh is a regional fast-casual restaurant concept created by chef Greg Nalley and headquartered in the Baltimore, Maryland area. The brand focuses on build-your-own and chef-designed salads, grain and noodle bowls, and wraps, featuring house-made proteins, dressings, and an extensive variety of fresh vegetables and toppings. Many locations, including airport units at BWI and Reagan National, emphasize healthy, quick meals with vegetarian, vegan, and gluten-friendly options, as well as catering for groups and events.

A charge labeled “NALLEY FRES *ONLINEORD” with a phone number is most likely tied to an online or app-based order placed for pick-up, delivery, or catering from Nalley Fresh, or from a Nalley Fresh location inside an airport or shopping center. Customers may see these charges when they order through Nalley Fresh’s own online ordering system, purchase catering, buy gift cards, or place a mobile order processed via their web platform or a third-party ordering service that passes the descriptor through. The amount usually corresponds to the cost of food, taxes, tips, and any delivery or service fees.

If you have questions about this charge, start by checking email receipts from Nalley Fresh, your online ordering history on nalleyfresh.com, or any third-party delivery apps you use. Compare the date and amount on your bank statement to recent food purchases or catering orders. For unresolved issues, reach out through the contact form or phone numbers listed on Nalley Fresh’s website, or call the specific location you visited (airport and street locations publish store phone numbers online). If you do not recognize the transaction and no matching receipt can be found, contact your card issuer to dispute the charge and request a new card in case of unauthorized use.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Nalley Fresh.

  1. NALLEY FRES *ONLINEORD 8889877537 PA

Frequently Asked Questions

Why does my statement show “NALLEY FRES *ONLINEORD 8889877537 PA”?

This descriptor typically appears when you place an online or mobile order with Nalley Fresh. The “*ONLINEORD” portion indicates an online order, and the toll‑free number is associated with their ordering or support system. The transaction may be processed through a centralized payment gateway, which is why the descriptor may not include the specific store city, even if you ordered from a Maryland location.

What kinds of purchases usually result in a Nalley Fresh charge?

Charges usually come from in‑restaurant purchases of salads, bowls, wraps, or beverages; online orders for pickup or delivery; catering orders placed via nalleyfresh.com or catering platforms; or gift card purchases. The total amount can include food, taxes, tips, and any delivery or service fees, which may make the charge slightly higher than menu prices alone.

Can Nalley Fresh place temporary or pending charges on my card?

If you order online or through a third‑party service, you may see an initial pending authorization that slightly differs from your final total (for example, before tip is added or after item substitutions). This pending amount should update to the final settled charge within a few business days. If a pending hold does not drop off or you see duplicate settled charges, contact the ordering platform and your card issuer.

How do I get a copy of my Nalley Fresh receipt for this charge?

First, search your email for “Nalley Fresh” around the transaction date, as online and catering orders usually trigger an email confirmation. If you ordered through a delivery app, open the app’s order history and download the receipt. For in‑store purchases without an emailed copy, call the location you visited with the date, approximate time, and last four digits of your card to see if they can reprint or confirm the transaction.

How can I cancel or modify an online order with Nalley Fresh?

For orders placed directly on nalleyfresh.com, contact the restaurant location listed on your confirmation email or use the contact details provided there as soon as possible—changes or cancellations are usually only possible before the kitchen begins preparing your order. If you used a third‑party delivery service, you must cancel or modify the order through that app, which may have strict time limits and cancellation rules.

What is Nalley Fresh’s policy on refunds or incorrect orders?

Nalley Fresh locations typically handle refunds or remake orders at the store level. If your order was incorrect, missing items, or not up to standard, contact the specific location or reply to your confirmation email with details and photos if applicable. For delivery app orders, report the problem through the app first, as the app may issue credits or refunds directly and then coordinate with the restaurant.

Why is my Nalley Fresh charge from a different city or state than where I ate?

Some Nalley Fresh transactions, especially online or airport orders, are processed through a centralized merchant account, which can show a different city or a generic location on your bank statement. As long as the date and amount align with a meal or catering order you placed, the differing city in the descriptor is usually just how the processor is registered, not an indication of fraud.

How do I contact Nalley Fresh about a suspicious or unrecognized charge?

Start by visiting nalleyfresh.com and using the Contact page to submit details about the charge, including the date, amount, and the last four digits of your card. You can also call the store you most recently visited, using the phone numbers listed on the Locations or catering pages. If they cannot locate the transaction or you still do not recognize it, notify your bank or card issuer immediately to dispute the charge and request a new card.

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