Question 1

Why do I see a charge from Napoli Corner on my card statement?

Accepted Answer

A Napoli Corner charge usually means your card was used to pay for a dine‑in meal, takeaway order, or online/phone order at their Lawson restaurant. It may also relate to a gift voucher purchase, a catering deposit, or a group booking that was pre‑paid or settled by card. Check your calendar, emails, and text messages for any booking or order confirmations from around the date of the charge.

Question 2

What are common amounts I might see from Napoli Corner?

Accepted Answer

Common Napoli Corner charges typically correspond to the cost of wood‑fired pizzas, antipasti, mains, drinks, and possibly a tip, so amounts often fall in the range of a standard restaurant meal in AUD (for example, from a modest takeaway order up to larger group bills). Group bookings or catering deposits may appear as round figures (e.g., a set per‑head amount multiplied by the number of guests). If you ordered multiple pizzas, bottles of wine, or cocktails, the charge may be notably higher than a simple takeaway order, but it should match your final bill or online checkout total.

Question 3

Why do I see two Napoli Corner transactions or a pending ‘authorisation’ amount?

Accepted Answer

Some Australian banks first show a temporary pre‑authorisation when your card is processed at a restaurant terminal, followed later by the final settled amount. This can look like two charges for a short time, but the authorisation should drop off once the final payment clears. If a tip was added or the bill was adjusted (for example, removing an item), the initial authorisation might not exactly match the final charge, but only the final amount should remain on your account.

Question 4

Does Napoli Corner offer any subscriptions or recurring charges?

Accepted Answer

Napoli Corner is a traditional restaurant and does not typically run subscription services like meal plans or recurring memberships. Their charges are normally one‑off transactions linked to individual visits, takeaway orders, or vouchers. If you see multiple similar charges over time, this usually reflects separate visits or repeat orders, not an automatic subscription.

Question 5

How can I get a copy of my receipt or invoice from Napoli Corner?

Accepted Answer

If you paid in‑venue, the staff can reprint a receipt if you contact them promptly with your visit date, approximate time, and the last four digits of your card. For online or phone orders processed through their own system or a third‑party partner, check your email (including spam/junk folders) for an order confirmation or tax invoice. If you can’t find it, reach out using the contact details on napolicorner.com with the transaction amount and date so they can try to locate the payment.

Question 6

How do I query a mistaken charge or request a refund from Napoli Corner?

Accepted Answer

If you believe you’ve been charged incorrectly—such as being billed twice or billed for items you did not receive—contact Napoli Corner directly as soon as possible by phone or email. Provide a clear description of the issue, the transaction date and time, the exact amount in AUD, and any receipt or order number you have. The restaurant can review their point‑of‑sale records and, if an error is confirmed, process a refund or adjustment back to the original payment method. If you cannot resolve the issue with them, your bank can advise you on lodging a formal dispute.

Question 7

Can Napoli Corner place a deposit or hold on my card for group bookings or events?

Accepted Answer

For larger group bookings or special events, Napoli Corner may require a deposit, which will appear as a separate card charge rather than a subscription. This deposit is usually credited against your final bill on the day of the event, with the remaining balance charged when you settle the account. If you see both a deposit and a later full‑bill amount, check your booking confirmation or speak with the restaurant to understand how the deposit was applied.

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