Nashville Electric Service

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Nashville Electric Service (NES) is the public electric utility that provides power and related services to customers in the Nashville, Tennessee area.

Nashville, TN
nespower.com

About Nashville Electric Service

Nashville Electric Service (NES) is the primary public electric utility serving Nashville and surrounding areas in Middle Tennessee. It delivers electric power to residential, commercial, and industrial customers, manages the local distribution grid, and offers programs for energy efficiency, payment assistance, and outage management. NES operates as a municipal utility, focusing on reliable electric service and community support rather than retail products.

This charge likely appears on your statement as payment for your monthly electric bill, a past-due balance, a deposit, or a one-time service fee (such as starting, stopping, or transferring service). The billing descriptor often includes “NES” along with a phone number (615-736-6900) and may show an internal reference or account-related code. Charges can be for automatic recurring payments you’ve set up, manual one-time card payments made via phone or online, or adjustments following a corrected bill.

If you have questions about this charge, log in to your NES online account or review your most recent paper or email bill to match the amount and date with what’s on your card statement. You can contact NES customer service at the published 615-736-6900 number or via the contact options listed on their official website to verify any payments, request a detailed billing history, or dispute a transaction. Keep your NES account number, service address, and the exact charge amount and date handy to speed up resolution.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Nashville Electric Service.

  1. NES*5367335423 615-736-6900 TN#2403629K7LVKY2XA5

Frequently Asked Questions

Why do I see a charge from NES with a long code on my card statement?

The NES charge with a long code (such as an internal reference or transaction ID) is typically a payment toward your Nashville Electric Service account, made online, by phone, or via an automated payment system. The extra characters often help NES and the payment processor match the transaction to your specific account.

Can NES charges be set up as automatic recurring payments on my card?

Yes. NES allows customers to enroll in automatic payments using a debit or credit card or bank account. If you’ve enabled auto-pay, you will see a recurring charge around your bill due date each month, usually matching the ‘Amount Due’ on your NES bill.

How do I cancel or change my NES automatic payment setup?

Log in to your NES online account via nespower.com and go to the billing or payment settings section to update or cancel auto-pay. You can also call NES customer service at 615-736-6900 for assistance modifying or stopping automatic card payments.

How can I request a refund or reversal for an incorrect NES payment?

If you believe an NES payment was made in error or duplicated, contact NES customer service as soon as possible using the number on your bill (615-736-6900) or the contact form on nespower.com. Provide your NES account number, the date, amount of the charge, and the last four digits of the card used so they can review and, if appropriate, process an adjustment or refund.

What are common amounts for Nashville Electric Service charges?

NES charges vary based on your monthly electricity usage, applicable fees, and taxes. Residential bills might range from modest amounts in low-usage months to significantly higher charges during peak heating or cooling seasons. One-time fees—like deposits, reconnection charges, or start/stop service fees—may also appear as separate NES charges.

Why do I see a pending NES charge that later disappears or changes amount?

When you make a payment by card, NES’s processor may place a temporary authorization hold on your card for verification. This can show as a pending NES charge that later disappears or is replaced by the final posted amount once the transaction is completed and settled.

How can I confirm which NES account a particular card charge was applied to?

Check your NES online account history for recent payments and match the date and amount to the card transaction. If you manage multiple properties or accounts, review each account’s payment history. If you still can’t identify the payment, call NES customer service and provide the transaction details so they can trace it to the correct account.

Where can I get a copy of the receipt or bill related to this NES charge?

You can access copies of your bills and recent payment confirmations by logging into your NES online account on nespower.com. For older statements or if you don’t have online access, contact NES customer service and request a billing history or payment receipt for the specific charge in question.

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