National Crime Check

Other90% confidence

National Crime Check is an Australian company that provides online police checks and background screening services for individuals and businesses.

Adelaide, South Australia, Australia
nationalcrimecheck.com.au
Owned by Equifax

About National Crime Check

National Crime Check (NCC) is an Australian company based in Adelaide that provides online police checks and background screening services for individuals, employers, and organisations. They are accredited to submit police check applications and deliver official Nationally Coordinated Criminal History Checks, commonly used for employment, volunteering, licensing, visas, and tenancy screening. NCC also offers broader screening solutions for businesses, such as identity verification, right-to-work/VEVO checks, and ongoing workforce monitoring, all delivered via an online portal and API integrations.

A National Crime Check charge may appear on your bank or card statement when you (or an employer/organisation on your behalf) pay for an online police check or related background screening service. For individuals, this is usually a one‑off fee for a single check, though you may see multiple charges if you submitted more than one application (for example, for different roles or checks). Businesses that use NCC on an ongoing basis may see recurring or frequent charges linked to their account usage or monthly invoicing. You might also see a small temporary “pending” or “authorisation” charge when you first submit your payment, which is used by your bank to verify your card details and then released.

If you’re unsure about a National Crime Check transaction, start by checking your email for a police check application receipt or confirmation from nationalcrimecheck.com.au around the date of the charge. Search your inbox (including spam/junk) for “National Crime Check” or “NCC police check,” and if you applied through an employer or recruitment agency, ask them to confirm whether they process checks via NCC and whether you were expected to pay. You can contact NCC through the support or “Contact Us” section on their website with your full name, email used for the application, and the last four digits of the card that was charged so they can locate the transaction; for card security, never send full card numbers by email. If the charge looks unfamiliar, check with other authorised card users and review any job, volunteer, tenancy, or licensing applications you recently completed before raising a dispute with your bank.

Bank Statement Variations

2 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to National Crime Check.

  1. NationalCrimeCheck Uni Adelaide BC AUS
  2. NationalCrimeCheck Unit Adelaide BC AU

Frequently Asked Questions

Why was I charged by National Crime Check when I only applied once?

Most people will see a single one‑off charge from National Crime Check for each police check application they submit. However, you may see more than one charge if you restarted an application, submitted both a police check and an additional screening service (for example, a right‑to‑work or VEVO check), or used different application links for different roles. Review your email confirmations from NCC to see how many applications you submitted and what each one covered.

Does National Crime Check use subscriptions or recurring billing?

Individual customers normally pay a once‑off fee per police check and are not placed on a subscription or automatic renewal. Recurring or regular NCC charges are more common for business or organisational accounts that order checks for staff and are billed per check or on a negotiated billing cycle. If you are an individual and see multiple recurring NCC charges, contact NCC support with your details so they can confirm whether more than one application was lodged or if you have a business/portal account in your name.

How much does a National Crime Check police check typically cost?

National Crime Check charges a fixed fee per check, which varies depending on the type of police check (for example, standard employment vs. volunteer) and any additional screening services you add. Pricing for individuals is pay‑per‑check rather than subscription‑based, and businesses may receive custom or volume pricing. For the most accurate current fees, check the pricing or “Apply Now” section on nationalcrimecheck.com.au before submitting your application.

How can I cancel or stop further charges from National Crime Check?

For individual applicants, there is no ongoing subscription to cancel—once your police check has been processed, there should be no further charges unless you submit a new application. If you started multiple applications in error or believe you have duplicate submissions, contact NCC support as soon as possible with your full name and application reference so they can identify and, where possible, cancel unneeded applications before processing. Business clients who wish to pause or close an account should contact their NCC account manager or use the business support channels listed in the portal or on the website.

How do I request a refund or dispute a National Crime Check charge?

Refunds are generally considered on a case‑by‑case basis and depend on whether your police check has already been submitted to the relevant authorities; once processing has begun, fees are typically non‑refundable. If you believe you were charged in error, contact National Crime Check via their website with your name, email, approximate charge date and amount, and any application reference numbers so they can investigate. It’s best to contact NCC first rather than immediately lodging a bank dispute, as they can often clarify who initiated the check and whether a refund or adjustment is possible under their policy.

Why do I see a small or ‘pending’ National Crime Check charge on my card?

When you submit your details, your bank may place a temporary authorisation hold to verify your card and ensure funds are available. This may appear as a small or pending charge before the final NCC payment is processed. These authorisation holds normally disappear automatically within a few business days and are controlled by your bank, not NCC; if a pending hold does not clear, contact your bank for an update.

Can an employer or agency cause a National Crime Check charge on my card?

Yes. Some employers, recruitment agencies, volunteer organisations, or tenancy services use National Crime Check and may ask you to enter your own card details to pay for the check as part of their onboarding or screening process. In those cases, the charge will appear on your statement even though the check was requested in connection with a job, volunteer role, or rental application. If you are unsure, contact the organisation you applied with and ask whether they use NCC for police checks and whether they requested you to pay directly.

How can I contact National Crime Check about an unknown charge on my statement?

Go to nationalcrimecheck.com.au and use the contact or support section to submit a query, including your full name, the email address you may have used for an application, the date and approximate amount of the charge, and the last four digits of the card used. This information allows NCC to search their system and confirm what the charge relates to. For privacy and security, do not send full card numbers or bank screenshots that reveal complete card details; provide only what support staff request via official channels.

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