NationBuilder

Software96% confidence

NationBuilder is a cloud-based community organizing and campaign management platform used by political campaigns, nonprofits, advocacy groups, and brands to build websites, manage supporters, fundraise, and run outreach.

Los Angeles, California, United States
nationbuilder.com

About NationBuilder

NationBuilder is a software-as-a-service (SaaS) platform designed for leaders, campaigns, and mission‑driven organizations to build and manage their communities. It combines a dynamic people database (CRM), website hosting, email and SMS outreach tools, donation processing, and advocacy features into a single integrated system. Customers use it to power political campaigns, nonprofit fundraising, membership organizations, and grassroots movements around the world. ([nationbuilder.com](https://nationbuilder.com/?utm_source=openai))

A charge labeled something like “NATIONBUILD” or “NATIONBUILDER” on a card statement is typically associated with subscription or usage fees for the NationBuilder platform, such as monthly software plans, add‑on features, or charges for higher contact or email volumes. Organizations may also see charges related to hosting their website or campaign infrastructure on NationBuilder. These are usually recurring monthly or annual charges tied to the admin account that owns the “nation,” though one‑time or prorated amounts can appear when plans change mid‑cycle. ([support.nationbuilder.com](https://support.nationbuilder.com/en/articles/2362690-information-about-your-account?utm_source=openai))

If you have questions about a NationBuilder charge, first log into the organization’s NationBuilder account (or ask the staff/treasurer who manages your digital tools) and check the Billing or Account section for invoices and plan details. Verify that the card number and billing contact information match your records. If the charge is unexpected, look for other services (like a political campaign or nonprofit you work with) that might be using NationBuilder under your card. For unresolved issues, you can contact NationBuilder support via their website or email and provide the last four digits of the card, billing email, and the date/amount of the charge so they can locate the account; if it still appears unauthorized, follow up with your bank or card issuer to dispute the transaction. ([nationbuilder.com](https://nationbuilder.com/about?utm_source=openai))

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to NationBuilder.

  1. nationbuild

Frequently Asked Questions

Why do I see a charge from “NATIONBUILD” or “NATIONBUILDER” on my card?

This descriptor usually indicates billing for a NationBuilder software subscription or related services, such as website hosting, supporter database, email tools, or advocacy features for an organization, campaign, or nonprofit you’re involved with. Check with the team managing your digital tools or finance records to confirm which NationBuilder account is using your card.

Is the NationBuilder charge a subscription or a one‑time fee?

Most NationBuilder charges are recurring monthly or annual subscription fees for the platform. However, you may also see prorated charges when upgrading or downgrading plans mid‑cycle, or additional usage‑based fees related to email volume or other add‑ons. You can see the exact breakdown in the Billing or Account section of your NationBuilder control panel.

How can I cancel or change my NationBuilder subscription to stop future charges?

To change or cancel billing, an administrator should log into the NationBuilder control panel, go to the account or billing settings, and adjust the current plan or request cancellation according to the terms shown there. Make sure you export any needed data and update your website or CRM plans before canceling, as access to hosted tools may end when the subscription is terminated.

How do I request a refund or dispute an incorrect NationBuilder charge?

First review your invoices inside NationBuilder to confirm what was billed and whether a plan change or renewal occurred. If the amount still looks incorrect, contact NationBuilder support through their website or by email with your account name (nation URL), the date and amount of the charge, and the last four digits of the card. They can review eligibility for a refund under their current billing policies; for suspected fraud, also contact your bank or card issuer to initiate a dispute.

What are common amounts for NationBuilder charges?

Common NationBuilder charges correspond to subscription tiers and can vary depending on contact database size, email volume, and included features. You might see standard monthly or annual package amounts, plus occasional adjusted charges if you upgrade, downgrade, or add services. To see your exact pricing, check the invoices and plan details in your NationBuilder account rather than relying only on the statement descriptor.

Why do I see multiple or overlapping NationBuilder charges in the same month?

Multiple charges in a short period can occur if you changed plans mid‑cycle, added features, or if more than one NationBuilder “nation” or organization is using the same card. Review each invoice and the account name associated with it in the Billing section of your control panel to confirm whether the charges are for distinct services or organizations.

Can NationBuilder place temporary authorization holds on my card?

When you first add or update a payment method, some platforms may place a small temporary authorization on the card to verify it. If NationBuilder or its processor uses such a check, this would typically appear as a small pending amount that disappears automatically once verification is complete and is not actually captured as a charge. If a hold remains for more than a few days, contact your bank or NationBuilder support for clarification.

How can I verify which organization’s NationBuilder account is using my card?

Log into any NationBuilder accounts you manage and look under Billing or Account to see the last four digits of the stored card and recent invoices. If you work with several campaigns, nonprofits, or advocacy projects, ask each one’s digital or finance lead whether they use NationBuilder and if your card is on file. Support can also help identify the account if you provide the transaction date, amount, and last four digits of the card.

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