Naturalan

Home & Garden75% confidence

Naturalan is a flooring brand from German manufacturer ZIPSE GmbH & Co. KG that offers ecological, plastic‑free natural design floors made from renewable raw materials.

Kenzingen, Germany
ziro.de
Owned by ZIPSE GmbH & Co. KG

About Naturalan

Naturalan is a branded line of natural design flooring produced by ZIPSE GmbH & Co. KG, a German flooring specialist known under the ZIRO brand. Naturalan floors are made from renewable raw materials such as wood, cork, rapeseed oil, natural rubber and other natural fibers, and are positioned as an eco‑friendly, plastic‑free alternative to conventional vinyl design floors. The product range includes click‑together planks and tiles in a variety of wood and stone decors, designed for both residential and commercial spaces, with a focus on durability and healthy indoor air.([ziro.de](https://ziro.de/produkte/naturalan/?utm_source=openai))

A charge from Naturalan on a card statement is most likely related to the purchase of flooring products or accessories, either directly from ZIPSE/ZIRO or through a flooring or building‑materials retailer that bills under the Naturalan or ZIRO/ZIPSE corporate name. This could be a one‑time purchase of floor coverings for a renovation project, material ordered online from a specialist flooring shop, or an in‑store payment at a dealer that prominently markets Naturalan floors. In some cases the descriptor may truncate the full legal name (e.g., “Naturalan, Co”) when referring back to ZIPSE GmbH & Co. KG as the merchant of record.([blauer-engel.de](https://www.blauer-engel.de/en/brand/naturalan?utm_source=openai))

If you have questions about the charge, start by checking any invoices, quotes, or order confirmations you received from a flooring retailer or installer; Naturalan and ZIRO branding often appears on brochures, sample boards, or order paperwork. You can also contact the retailer that installed or supplied your floor and ask which company name appears on card statements. For direct questions to the manufacturer, ZIPSE GmbH & Co. KG lists its contact details and inquiry form on its ZIRO website, where customer service can help confirm whether a transaction could have been processed through their systems or via an authorized dealer. If you still don’t recognize the charge, your card issuer can provide more detail such as the transaction date, country, and sometimes the full merchant phone number to help you verify legitimacy or initiate a dispute if needed.([ziro.de](https://ziro.de/ueber-uns/kontakt/?utm_source=openai))

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Naturalan.

  1. WK5.NATURALAN, CO

Frequently Asked Questions

Why do I see a charge from “WK5.NATURALAN, CO” on my card statement?

This descriptor likely refers to a purchase of Naturalan flooring products supplied by ZIPSE GmbH & Co. KG or one of its authorized flooring dealers. The “WK5.” portion may be an internal code, and “NATURALAN, CO” a truncated reference to the Naturalan brand and the ZIPSE GmbH & Co. KG legal entity. Review recent flooring or renovation purchases and any invoices showing Naturalan or ZIRO branding.

What types of purchases typically generate a Naturalan charge?

Naturalan charges usually come from buying floor coverings or accessories such as Naturalan click flooring, planks, tiles, underlayments, or matching trims. These purchases can be made in‑store at a flooring or building‑materials dealer, or online from a specialist shop that sells Naturalan and bills through ZIPSE/ZIRO.

Can Naturalan charges be split or appear in multiple installments?

Some dealers may take an initial deposit when you order Naturalan flooring and a second charge when the material is delivered or installed. Both may reference Naturalan, ZIRO, or ZIPSE in the statement text. Check your quote or contract to see how payments were scheduled and compare the amounts and dates to your statement.

How do I get an invoice or receipt for my Naturalan flooring purchase?

Invoices for Naturalan products are typically issued by the retailer or installer, not directly by the Naturalan brand. Search your email for the retailer’s name, Naturalan, or ZIRO, or look for a printed invoice from the flooring shop. If you can’t find it, contact the store where you ordered and ask them to resend your invoice, referencing the transaction date and amount from your card statement.

How can I request a refund or change my Naturalan order?

Refunds and order changes are handled according to the retailer’s return and cancellation policies. Contact the flooring dealer or online shop that sold you the Naturalan products and provide your order or invoice number. If the retailer agrees to a refund, it should appear as a credit on your card, usually with a similar descriptor referencing Naturalan, ZIRO, or ZIPSE.

Does Naturalan place temporary authorization holds on my card?

If you ordered Naturalan flooring online or paid with a card before final invoicing, the retailer’s payment processor may place a temporary authorization hold to verify funds. This can appear as a pending Naturalan‑related charge and should either convert to the final amount or drop off within several business days if the order is not completed.

How do I contact Naturalan or its manufacturer about a possible billing issue?

For product‑related questions, you can contact the manufacturer, ZIPSE GmbH & Co. KG, using the contact details on the ZIRO website, which lists phone numbers and an email/contact form for its Kenzingen headquarters. For billing corrections, start with the specific retailer or installer shown on your invoice, as they typically processed the card payment on Naturalan’s behalf.([ziro.de](https://ziro.de/ueber-uns/kontakt/?utm_source=openai))

I don’t recognize this Naturalan charge—how can I verify whether it’s legitimate?

First, check whether anyone in your household recently purchased flooring or hired a contractor for renovation work; Naturalan charges often originate from such projects. Compare the date and amount to any quotes or invoices. Next, call the retailer you suspect processed the transaction and ask what name appears on customers’ card statements. If no one recognizes the charge after these steps, contact your card issuer to obtain additional merchant details and, if necessary, dispute the transaction.

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