Netregistry

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Netregistry is an Australian web services provider offering domain name registration, web hosting, email hosting, and related online services for businesses and individuals.

Sydney, Australia
netregistry.com.au
Owned by Newfold Digital

About Netregistry

Netregistry is an Australian web services provider that helps individuals, small businesses, and larger organisations establish and manage their online presence. Based in Sydney and part of the Webcentral Group, Netregistry offers domain name registration, shared and VPS web hosting, business email hosting (including Microsoft 365), website builders, SSL certificates, and online marketing tools. Customers typically manage their services through the Netregistry online control panel at netregistry.com.au, where they can update domains, hosting settings, and billing details.

A Netregistry charge may appear on your bank or card statement when you register or renew a domain name, purchase or renew web hosting, add email hosting, buy an SSL certificate, or upgrade to a bundled online presence package. Many of these services are billed on a recurring basis (monthly, yearly, or multi‑year for domains), and automatic renewal is commonly enabled by default to prevent websites or email from going offline. You may also see charges for trial upgrades that converted to paid plans, add-on services (like backup or security), or small test authorizations when you first add or update a payment method.

If you’re unsure about a Netregistry charge, start by logging into your account at netregistry.com.au and checking the “Billing” or “Invoices” section for recent payments, renewals, or new services. Look for emails from Netregistry confirming orders, renewals, or upcoming auto‑renewals, as these usually detail the exact product and price. If you still have questions, contact Netregistry support via their website (live chat, ticket, or phone support during business hours) and have your customer ID, domain name, invoice number, and the exact charge amount/date ready. Common billing issues—such as unwanted auto‑renewals, duplicate services, or outdated cards—are typically resolved by adjusting your renewal settings, consolidating services, or requesting a review and possible refund within their stated billing and refund policies.

Bank Statement Variations

2 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Netregistry.

  1. NETREGISTRY 61 2 8317 61 AU
  2. NETREGISTRY 61 2 8317 614 AUS

Frequently Asked Questions

Why did Netregistry charge me when I didn’t buy anything recently?

Most unexpected Netregistry charges are for automatic renewals of domain names, web hosting, or email services you set up previously. By default, many Netregistry products are configured to auto‑renew to prevent your website or email from expiring. Log in to your Netregistry account and check the Billing/Invoices section to see which service renewed on the charge date. You can also review your Renewal Settings to see which products are set to renew automatically.

What are typical Netregistry charge amounts for domains and hosting?

Netregistry’s pricing varies by product and term, but many .com.au and .au domains are billed in multi‑year blocks (for example, 1–5 years) and can range roughly from tens to low hundreds of AUD depending on the extension and duration. Shared web hosting plans are usually billed monthly or yearly and commonly fall between about $10–$40 AUD per month, with discounts for annual prepayment. You may also see one‑off charges for SSL certificates or upgrades that can add another $50–$200+ AUD per year depending on the certificate type. Always refer to your invoice in the account portal for the exact product and price linked to a specific charge.

How do I cancel or turn off auto‑renewal for my Netregistry services?

To cancel future charges, log in to your Netregistry control panel at netregistry.com.au and go to the Services or Domains section. Select the domain, hosting, or email service you want to stop and look for the Renewal or Auto‑Renew settings, then switch the renewal option from “auto‑renew” to “manual” or “do not renew.” The service will remain active until the end of the current paid period but will not be billed again. If you want to fully cancel a hosting package immediately, contact Netregistry support to confirm any remaining term or fees before closing the service.

How can I request a refund for a Netregistry charge I don’t recognize or no longer want?

Netregistry’s ability to refund depends on the specific product and timing—domain registrations and renewals are often non‑refundable once processed, while hosting or add‑on services may have limited refund windows or pro‑rata options. First, identify the invoice in your account portal and confirm which product was billed. Then contact Netregistry support via their help centre (phone, live chat, or support ticket) with your customer ID, invoice number, and reason for the refund request. They will review your account against their current refund and cancellation policies and advise what is possible in your case.

How do I contact Netregistry about a billing question or suspicious charge?

Visit netregistry.com.au and go to the Support or Contact section to access live chat, submit a support ticket, or find the latest phone numbers and operating hours for customer care. When you reach out, provide your full name, email registered with the account, customer ID if you have it, and details of the charge (amount, date, and the last 4 digits of the card). If the charge is linked to a domain or hosting service under a business name, have that domain name ready as well. Netregistry support can then look up the transaction, explain what it relates to, and help you adjust your services or renewal settings if needed.

Why do I see a small or temporary Netregistry charge on my card?

Netregistry may place a small authorization hold—often a low dollar amount—when you first add or update a credit/debit card to verify that the card is valid. This is not a permanent charge and should automatically drop off your statement or be reversed within a few business days. Additionally, when you start a new service or upgrade, you might see a “pending” charge until the transaction is fully processed. If a pending amount remains for more than a week, contact your bank and Netregistry support for clarification.

Can multiple Netregistry charges in the same month be normal?

Yes, it’s possible to see several Netregistry charges close together if you have multiple domains or services renewing at different times, or if you purchased new products in addition to renewals. For example, you might be billed separately for a domain renewal, a hosting plan, and an SSL certificate in the same billing period. Log in to your Netregistry account and compare each invoice with your statement dates and amounts to confirm that each transaction matches a specific product. If you suspect duplication or an error, share the invoice numbers with Netregistry support for review.

How do I find the invoice or receipt for the Netregistry charge on my statement?

Log in to your Netregistry account at netregistry.com.au and navigate to the Billing, Invoices, or My Account section. There you’ll see a list of past invoices showing the date, product name, and amount for each charge; you can open an invoice to view full details or download a PDF receipt for your records. The invoice date and total should correspond closely to the date and amount on your bank or card statement, sometimes labelled as “NETREGISTRY,” “NETREGISTRY SYDNEY,” or similar. If you can’t access your account, use the account recovery tools or contact support to locate receipts using your email address and payment details.

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