Question 1

Why do I see a charge from New Order or New Order Prahran on my bank statement?

Accepted Answer

This charge typically comes from a purchase made at New Order café in Prahran, such as coffee, breakfast, brunch, lunch or takeaway food. It may also relate to a catering order you placed via their website or by emailing neworderprahran@gmail.com. Review your recent visits to Commercial Road, Prahran, as well as any catering enquiries or bookings you made around the transaction date. ([neworderprahran.com.au](https://neworderprahran.com.au/))

Question 2

What are typical amounts I might be charged by New Order?

Accepted Answer

Most day‑to‑day café transactions (coffee, a meal, or a few items) are usually modest amounts, commonly in the AUD $5–$40 range depending on how many people you paid for and what you ordered. Larger amounts—often AUD $50 and above—are more likely to be group tabs, split bills paid on a single card, or catering deposits and invoices. Because prices can change and menu PDFs may not always be accessible online, you should refer to your in‑store receipt or bank app transaction details for the exact amount of your purchase. ([neworderprahran.com.au](https://neworderprahran.com.au/))

Question 3

Could this New Order charge be from catering rather than a normal café visit?

Accepted Answer

Yes. New Order promotes catering services and seasonal catering menus (such as their Xmas menus), and catering orders are typically billed as a single larger transaction processed by the café. If you or your workplace recently placed a catering order—often arranged via email to neworderprahran@gmail.com or through their website enquiry form—that invoice may appear as a New Order or New Order Prahran charge on your statement. Check with your office manager or event organiser if you don’t recall placing the order personally. ([neworderprahran.com.au](https://neworderprahran.com.au/))

Question 4

Does New Order run subscriptions or recurring billing that could explain repeated charges?

Accepted Answer

New Order operates as a local café and caterer and does not advertise any app‑based membership or subscription plans on its website. Repeated charges from them are usually the result of separate visits (for example, a daily coffee stop) or multiple catering transactions, not an automatic subscription. If you see regular, scheduled charges you don’t recognise, review your calendar for routine visits and then contact the café with the dates and amounts to confirm each transaction. ([neworderprahran.com.au](https://neworderprahran.com.au/))

Question 5

Why is there a small pending or duplicate-looking New Order charge on my card?

Accepted Answer

Like many cafés, New Order processes card payments through a POS terminal that may first place an authorisation on your card. You can occasionally see this as a small pending amount or as two similar entries—one pending and one posted—especially if the payment was adjusted for tips or corrected quickly. Pending authorisations generally fall off automatically within a few business days; if a duplicate seems to have fully posted, contact the café with the exact amounts and dates so they can review their terminal logs, then follow up with your bank if needed.

Question 6

How can I get a receipt or tax invoice for my New Order transaction?

Accepted Answer

If you didn’t receive a printed receipt in store, your payment terminal slip or bank app notification may serve as proof of purchase. For a detailed tax invoice—especially for business or catering expenses—email neworderprahran@gmail.com with the transaction date, amount, last four digits of your card, and your requested billing details. They can usually reissue an invoice or confirm the line items associated with your payment. ([neworderprahran.com.au](https://neworderprahran.com.au/))

Question 7

How do I query, change, or cancel a catering booking that might be linked to this charge?

Accepted Answer

Catering at New Order is generally organised through their website’s enquiry section or by emailing the team directly. If you need to question a catering charge, change your order, or cancel, contact them at neworderprahran@gmail.com with your name, event date, approximate amount charged, and any email confirmations you received. Be aware that large orders may have cut‑off times or minimum‑notice requirements for cancellation, so reach out as soon as you notice a problem. ([neworderprahran.com.au](https://neworderprahran.com.au/))

Question 8

How do I request a refund or correction for a New Order charge I believe is wrong?

Accepted Answer

Start by contacting New Order directly—ideally by email—providing the date of the transaction, the exact amount, your name, and the last four digits of the card used, along with a brief explanation of the issue (for example, charged twice, incorrect amount, or wrong items). The café can then locate the transaction in their payment system and, if appropriate, process a refund or adjustment back to your card. If you cannot resolve the issue with the merchant or suspect fraud, contact your bank or card issuer to dispute the transaction and request a chargeback review.

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