New Shanghai is a family-owned Chinese restaurant chain specializing in traditional and contemporary Shanghainese cuisine, best known for its xiao long bao, dumplings, noodles, and dim sum served in casual, modern dining rooms.
New Shanghai is an Australian-based, family-owned Chinese restaurant group specialising in traditional and modern Shanghainese cuisine. With venues in major shopping centres and CBD locations across Sydney and other Australian cities, New Shanghai is best known for its hand-made xiao long bao (soup dumplings), pan-fried dumplings, noodles, and a broad dim sum and sharing-style menu. Most restaurants offer casual dine‑in service, takeaway, and, at selected locations, online ordering and delivery through third‑party platforms like Uber Eats, DoorDash, and Menulog. More information, menus, and location details are available at newshanghai.com.au.
A New Shanghai charge may appear on your bank or card statement after you dine in at one of their restaurants, place a takeaway order, or use a delivery app that bills under the restaurant’s name. Transactions usually reflect the venue name (for example, “NEW SHANGHAI CHATSWOOD”, “NEW SHANGHAI WESTFIELD SYDNEY” or “NEW SHANGHAI SYDNEY NSW”) and the date and amount of your meal. You might also see a charge related to a group booking deposit, a surcharge applied on public holidays or weekends, or a tip added at the EFTPOS terminal. If you used a food delivery service, the descriptor may combine the delivery platform with the restaurant name or simply show as New Shanghai, depending on the provider and your bank.
To verify a New Shanghai charge, start by matching the date and amount with any recent restaurant visits, takeaway receipts, or delivery app orders. Check your email confirmations, delivery app order history, and any SMS booking or deposit confirmations tied to the same date. If something does not match, contact the specific New Shanghai location you visited (phone numbers and contact details are listed at newshanghai.com.au/locations) and provide the transaction date, exact amount, and the last four digits of the card used so they can look up the payment. For app-based orders, you may need to contact the delivery platform’s support directly for billing adjustments. If you still can’t recognise the charge, contact your bank or card issuer to dispute or investigate the transaction.
Bank Statement Variations
1 known variations
These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to New Shanghai.
Why do I see a New Shanghai charge on my statement when I don’t remember dining there?
Most New Shanghai charges come from dine‑in meals, takeaway, or delivery orders placed through apps like Uber Eats, DoorDash, or Menulog. Check if someone in your household used your saved card in a delivery app or paid for a group meal with your card, as the statement descriptor will usually show as “NEW SHANGHAI” plus the suburb or centre. Also review your recent calendar and messages for booking confirmations or group dinners around the same date. If you still can’t identify it, contact the venue or your bank to investigate further.
What are typical amounts for a New Shanghai charge?
New Shanghai is a mid‑priced casual restaurant, so most individual transactions fall roughly between AUD $25–$60 for one person and AUD $60–$200 for groups, depending on how many dishes, drinks, and dumplings are ordered. Small transactions (around $10–$25) often relate to quick takeaway items, snacks, or lunch specials, while larger amounts may include multiple shared dishes, alcohol, or a banquet-style order. Your final charge may also include a weekend, public holiday, or card surcharge, as well as any tip you chose to add at payment.
Does New Shanghai have subscriptions or recurring charges?
New Shanghai does not operate any subscription or membership billing for typical customers, so you should not see recurring monthly charges from them. If a similar amount appears on the same date each month, it is more likely linked to a delivery platform, card-linked offer programme, or another service, rather than New Shanghai itself. In these cases, review your app subscriptions in the App Store/Google Play or your food-delivery accounts. If the descriptor explicitly says New Shanghai and repeats, contact your bank to rule out card misuse.
Why is the New Shanghai amount higher than the bill I remember?
Differences between your remembered bill and the statement total often come from added tips, weekend or public holiday surcharges, card processing surcharges, or extra items ordered late in the meal. At some locations, a surcharge of around 10–15% may apply on Sundays and public holidays, which will appear in the final EFTPOS total rather than the pre-surcharge menu prices. It’s also possible that a group bill was consolidated and paid on one card. If the amount still looks incorrect, call the specific New Shanghai location with your receipt or booking details so they can review the transaction.
Can New Shanghai place a temporary authorization hold on my card?
In most cases, New Shanghai charges are final transactions processed at the time you pay. However, if you used a digital wallet, tap‑to‑pay, or pre‑authorisation through a booking or ordering platform, your bank may briefly show a pending amount or an authorization hold. These holds usually disappear or are replaced by the final settled amount within a few business days. If a pending New Shanghai charge remains unchanged for more than 7 business days, contact your bank to confirm its status.
How can I get a copy of my receipt or tax invoice from New Shanghai?
If you dined in or ordered takeaway, you can request a reprinted receipt or tax invoice directly from the location you visited; you’ll usually need the visit date, approximate time, the amount charged, and the last four digits of your card. For delivery orders placed via Uber Eats, DoorDash, Menulog, or similar, open the respective app and go to your order history to download or email the invoice. If the venue can’t immediately find your transaction, they may ask for a screenshot of your bank statement (with sensitive details hidden) to assist in the lookup.
How do I resolve an incorrect or duplicate charge from New Shanghai?
First, verify that the transaction isn’t from two separate visits or a delivery order plus a dine‑in meal on the same day. If you believe you were charged twice or for the wrong amount, contact the specific New Shanghai restaurant as soon as possible with your receipt, booking info, and transaction details; they can check their point‑of‑sale records and issue a correction or refund if an error occurred. For orders placed via delivery apps, initiate the dispute through the app’s help or support section, as those platforms control the refund process. If you cannot resolve the issue with the restaurant or platform, contact your bank or card issuer to lodge a formal dispute.
How can I contact New Shanghai about a charge on my card?
Go to newshanghai.com.au and navigate to the Locations or Contact section to find the phone number and, where available, email address for the exact restaurant you visited. It’s best to contact the venue that appears in your statement description (such as Chatswood, Westfield Sydney, or Ashfield), because each location manages its own payments and tills. When you call or email, provide the transaction date, exact amount, the card type, and the last four digits of the card so staff can locate the payment in their system. For delivery orders, you may also need to contact the delivery platform’s customer support, especially if the issue relates to non-delivery or missing items.