Nexus Airlines

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Nexus Airlines is an Australian regional airline connecting key towns and cities across Western Australia, operating turboprop services on routes such as Perth–Geraldton, Kalgoorlie, Karratha, Port Hedland and Broome.

Kununurra, Western Australia, Australia
nexusairlines.com.au
Owned by HM Consolidated Group

About Nexus Airlines

Nexus Airlines is an Australian regional airline based in Kununurra, Western Australia, operating turboprop services that connect key towns and cities across the state. The airline focuses on linking communities along routes such as Perth–Geraldton, Kalgoorlie, Karratha, Port Hedland, Broome and other regional centres, primarily using Dash 8–style turboprop aircraft for short- to medium-haul flights. Customers can book economy fares, add optional extras such as checked baggage, seat selection and flexible change options, and manage bookings directly through the official website at nexusairlines.com.au.

A Nexus Airlines charge typically appears on a bank or card statement when you purchase a flight, pay change or cancellation fees, add baggage or seat selection, or buy travel for someone else. You may also see a charge if you booked through the Nexus Airlines website or call centre, or if a travel agent processed the payment under the airline’s merchant name. Some customers may notice multiple line items for the same trip if extras (like baggage or itinerary changes) were added after the original booking, or a temporary pending charge if your card was verified at the time of booking.

If you’re unsure about a Nexus Airlines charge, start by checking your email for booking confirmations from nexusairlines.com.au and searching by your card’s last four digits and the transaction date. Log into the Nexus Airlines website and use the “Manage Booking” feature (with your booking reference and last name) to view receipts and payment history; many itineraries allow you to download tax invoices. For unresolved questions, use the contact details on nexusairlines.com.au (customer support form, phone numbers and, where available, airport ticket offices) and have your booking reference, travel dates and the exact charge amount ready. Common issues—such as duplicate-looking charges, name corrections, or charges after a flight change—are usually resolved by confirming whether a previous ticket was refunded, whether multiple passengers were booked, and whether add-ons were billed separately.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Nexus Airlines.

  1. Nexus Airlines KUNUNURRA AU

Frequently Asked Questions

Why did I get a Nexus Airlines charge when I don’t remember booking a flight?

Many people see a Nexus Airlines charge after someone else books travel on their behalf (for example, a family member or employer) using their card, or when a booking is made through a travel agent that passes the airline’s name through to your statement. Search your email (and junk folder) for messages from nexusairlines.com.au around the transaction date, and check with anyone who may have used your card. Also review any recent trip bookings on third‑party travel sites—your ticket may be issued by Nexus Airlines even if you purchased it through another brand.

Why do I see more than one Nexus Airlines charge for the same date?

Separate Nexus Airlines charges can appear if you added extras after the original booking, such as checked baggage, seat selection or itinerary changes. You may also see individual charges for each passenger when multiple travellers were booked, or a second charge if a card verification hold converted into a final payment. Compare each amount to your booking confirmation and receipts; the total of all charges should match the fares and add‑ons you agreed to when booking.

How can I get a copy of my Nexus Airlines receipt or tax invoice for this charge?

Visit nexusairlines.com.au and use the “Manage Booking” option with your booking reference (PNR) and last name to view your trip details. Many bookings allow you to download a receipt or tax invoice directly; if not, you can request one through the online contact form or by contacting customer support with your booking reference and the last four digits of the card charged. The date and amount on the invoice should match the Nexus Airlines line item on your bank statement.

Can I change or cancel my Nexus Airlines booking and stop future charges?

Whether you can change or cancel depends on the fare type and conditions you selected at booking—some discounted fares are non‑refundable but may allow changes for a fee, while more flexible fares permit refunds or free changes within certain rules. Go to nexusairlines.com.au, open “Manage Booking,” and review the fare conditions shown for your ticket; from there you can request changes or cancellations and see any applicable fees before confirming. If you booked via a travel agent or third‑party site, you usually must contact them directly to modify or cancel the trip and prevent additional charges.

Why do I see a small or temporary Nexus Airlines charge that later disappeared?

Nexus Airlines, like many airlines, may place a temporary authorization hold on your card when you first attempt a booking, to confirm the card is valid and has sufficient funds. If the booking fails, is not completed, or is declined, that hold may still show as “pending” on your statement for a few days before automatically dropping off. Once the ticket is successfully issued, the final ticket amount posts as a separate completed charge, and any unused holds are released by your bank or card issuer.

How do Nexus Airlines fares and fees usually appear on my bank statement?

Most purchases will appear under a descriptor containing “Nexus Airlines” or a similar merchant name, sometimes including the city or country code for Western Australia. A single itinerary can show as one combined amount for all passengers, or as separate line items depending on how your booking was processed. Optional items such as additional baggage, seat selection, change fees, or airport purchases related to your flight may appear as extra Nexus Airlines transactions posted on the same or subsequent dates.

How do I contact Nexus Airlines about a charge I don’t recognize?

Go to nexusairlines.com.au and navigate to the “Contact” or “Help” section to find current customer support options, which typically include a web contact form and phone numbers for reservations or customer service. When you reach out, provide your full name, the exact amount and date of the charge, the last four digits of the card used, and any suspected booking reference or route (for example, Perth–Broome). This information helps Nexus Airlines quickly locate the transaction, confirm whether it relates to a valid booking, and advise on refunds, corrections or next steps.

Can I get a refund from Nexus Airlines if my flight was changed or I didn’t travel?

Refund eligibility depends on the fare rules, the reason for the change, and whether Nexus Airlines altered or cancelled the service. If the airline changed or cancelled your flight, you may be entitled to a refund or alternative travel options; if you chose not to travel, only certain flexible or refundable fares permit money back, while others may offer credits or no refund. Check the fare conditions in your booking confirmation or in “Manage Booking” on nexusairlines.com.au, then contact the airline or your travel agent to submit a refund or credit request with supporting details.

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