Question 1

What subscription plans and prices does Nimble offer, and what amounts might I see on my statement?

Accepted Answer

Nimble currently offers a single Business plan that includes all core CRM features. As of early 2026, pricing is $29.90 per user per month on monthly billing, or $24.90 per user per month when billed annually, with each license including 25,000 contact records and 2 GB of storage. On your statement, you’ll typically see a charge that is a multiple of these per‑user amounts, depending on how many licenses your account has and whether you’ve chosen monthly or annual billing.([nimble.com](https://www.nimble.com/pricing-var-a/?utm_source=openai))

Question 2

Why am I seeing a Nimble charge after my free trial ended?

Accepted Answer

Nimble offers a 14‑day free trial of its CRM. If you entered your payment details when starting the trial and did not cancel before the trial period ended, your account automatically converts to a paid Business subscription and your card is charged for the first billing period (monthly or annual) on the trial’s end date. To confirm this, log into Nimble, go to Settings → Billing (or My Account) and check your subscription start date and invoices.([nimble.com](https://www.nimble.com/company/terms-of-service/?utm_source=openai))

Question 3

Why was I charged more than expected, or why did the Nimble amount change?

Accepted Answer

Nimble bills per license, so your total charge increases or decreases as you add or remove user seats from your account. When you add licenses mid‑cycle, Nimble applies a prorated amount for the remainder of the current period, and then bills the full per‑user price at the start of the next cycle; upgrades such as extra contacts, storage, or messaging also show up as added line items. Review your Nimble Billing page to see the current number of licenses and any add‑on upgrades that may have changed the total.([support.nimble.com](https://support.nimble.com/en/articles/502749-nimble-billing-policy?utm_source=openai))

Question 4

How do I cancel my Nimble subscription or stop future charges?

Accepted Answer

To fully stop Nimble from billing you, you must cancel your account from within the app—emailing support alone does not count as cancellation. Log into Nimble, go to Settings → My Account (or Settings → Billing) and choose the Delete Account or cancellation option; once confirmed, your subscription will end at the close of the current billing period and you will not be charged again. Be aware that cancellation permanently deletes your data after a retention window, so export any needed records before you terminate the account.([nimble.com](https://www.nimble.com/company/terms-of-service/?utm_source=openai))

Question 5

Can I get a refund for a Nimble charge I don’t recognize or no longer want?

Accepted Answer

Nimble operates under a strict no‑refund policy: all sales are final and subscription fees, add‑ons, and enrichment credit purchases are generally non‑refundable for the current billing period, regardless of usage. Their billing policy recommends continuing to use your account until just before the next billing date, then cancelling to avoid future renewals. If you believe a charge is erroneous, you should still contact Nimble in writing at care@nimble.com within 30 days of the charge to dispute it; unresolved disputes can then be raised with your bank or card issuer.([support.nimble.com](https://support.nimble.com/en/articles/502749-nimble-billing-policy?utm_source=openai))

Question 6

How does Nimble handle authorization holds or small test charges on my card?

Accepted Answer

When you add or update a payment method, Nimble’s payment processor may run a small temporary authorization (often a few cents or a very small amount) to verify that the card is valid. This appears as a pending charge but is normally reversed automatically and never settles. If you see a small Nimble amount that disappears within a few days and doesn’t post as a completed transaction, it was likely an authorization hold rather than a subscription fee. (The exact behavior can vary by bank and card network.)

Question 7

What forms of payment does Nimble accept, and why might a past‑due notice lead to repeat charges?

Accepted Answer

Nimble accepts all major credit cards (Visa, MasterCard, American Express, Discover) and also supports PayPal for both monthly and annual subscriptions. If a renewal payment fails, your account may become past due and Nimble will attempt to collect by prompting you to update your payment details; once you update the card, the system will charge the outstanding balance to reactivate your account. In some cases this can look like a new or unexpected charge even though it’s paying off a previous failed renewal.([support.nimble.com](https://support.nimble.com/en/articles/502749-nimble-billing-policy?utm_source=openai))

Question 8

How can I contact Nimble about a billing question or suspicious charge?

Accepted Answer

For billing and account questions, the primary contact is Nimble Customer Care at care@nimble.com, or via the in‑app support messenger while you’re logged into your account. Sales-related or licensing questions can be emailed to sales@nimble.com. Nimble does not maintain a general inbound support phone line, but you can book a call or screen‑share session through their support calendar if you need live assistance. Always include the last four digits of the card, the charge date and amount, and your Nimble account email so they can quickly locate your subscription.([support.nimble.com](https://support.nimble.com/en/articles/1218339-does-nimble-offer-a-support-phone-number?utm_source=openai))

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