Ninety is a software company that provides cloud-based tools for running and scaling small and mid-sized businesses, including meeting management, goal tracking (OKRs/Rocks), and accountability systems inspired by EOS/operating-system frameworks.
Ninety (ninety.io) is a cloud-based software platform designed to help small and mid-sized businesses run on an operating system like EOS (Entrepreneurial Operating System) or similar frameworks. Headquartered in Atlanta, GA, Ninety offers tools for leadership teams and departments to manage meetings, track goals (Rocks/OKRs), keep scorecards, maintain accountability charts, and document core processes. The platform is subscription-based, accessed via a web browser, and is typically purchased by companies to organize and align their teams around shared priorities and metrics.
A Ninety charge may appear on your bank or card statement when you (or your company) signs up for a paid Ninety subscription after a trial, upgrades your account, or adds more users. Most customers are billed on a recurring basis (usually monthly or annually) for a set number of active users and/or companies/workspaces. You might also see temporary authorization holds when first adding or updating a card, prorated charges when you add users mid-cycle, or a new charge after a trial period ends if the subscription was not cancelled before renewal.
If you’re unsure about a Ninety charge, first check whether your organization uses Ninety for leadership or team meetings, goal tracking, or EOS/operating-system tools, and ask your finance or operations lead if they manage the account. You can retrieve invoices and billing details by having an account owner or admin log into Ninety, go to the Billing or Account/Organization settings area, and review payment history. For questions about specific charges, refunds, or cancellations, contact Ninety support through the Help/Support link inside the app or via their website at ninety.io (look for Support or Contact). If you still don’t recognize the transaction after checking with your team and account admins, reach out to Ninety support with the last 4 digits of the card, the charge date, and amount so they can locate the subscription and help you resolve the issue.
Bank Statement Variations
1 known variations
These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Ninety.
Why do I see a Ninety (ninety.io) subscription charge on my card?
You’re typically seeing a Ninety charge because you or your company has an active subscription to Ninety’s business operating-system software. These subscriptions are billed on a recurring basis (most often monthly or annually) for a set number of users and one or more company workspaces. Many teams start on a free or trial plan and are automatically converted to a paid plan if they continue using the product past the trial end date. Check with your leadership, operations, or finance team to confirm who manages your Ninety account.
What are typical Ninety pricing and charge amounts?
Ninety uses a subscription model that usually charges per active user and/or per company account, billed monthly or annually. Common invoice amounts will therefore be simple multiples of a per-user rate (for example, charges representing 5, 10, or more users on a team) and may change as you add or remove people. Exact pricing and available tiers can change over time, so the most accurate, current rates are listed on the Pricing page at ninety.io. If your charge doesn’t match what you expect, have your Ninety account admin review the Users and Billing sections for a breakdown of who is being billed.
How can I cancel or pause my Ninety subscription so future charges stop?
Only an account owner or organization admin in Ninety can cancel or change the subscription. They should log into Ninety, go to the Billing or Organization/Account Settings area, and follow the prompts to downgrade, pause, or cancel at the end of the billing period. After cancellation, you typically retain access until the current paid term expires, and future renewals will not be charged. If you’re not sure who the admin is, ask your leadership team or contact Ninety support with your company name and email domain.
Why was I charged by Ninety after I thought I cancelled or after my trial?
Ninety charges at the start of each billing cycle and trials typically convert automatically into paid plans if not cancelled before the trial end date. If you cancelled in the middle of a paid cycle, your subscription usually remains active until the end of that period, so you may still see one last charge. In some cases, cancelling only a user seat (and not the full organization subscription) can leave the main account active. Log into Ninety and check the Billing page to confirm your next renewal date and subscription status, or contact support if you believe you were billed in error.
What are small or duplicate-looking Ninety charges or $0–$1 amounts on my statement?
When you first add or update a payment method, Ninety’s billing processor may place a small temporary authorization (sometimes $0–$1 or a very small amount) to verify the card. These are not actual charges and should drop off or be reversed automatically within a few business days. You may also see closely timed charges if you added users or upgraded plans mid-cycle, as Ninety may apply prorated charges in a separate transaction. If an authorization hold does not fall off or if you see multiple unexpected charges, contact your bank and Ninety support for clarification.
How do I get a receipt, invoice, or VAT/tax documentation for my Ninety charges?
Invoices and receipts for Ninety subscriptions are available from within the app to account owners and billing admins. They can log in, go to Billing or Account/Organization Settings, and view or download past invoices, which typically include company details, tax information (where applicable), and the billing period covered. If you need changes to your invoice details—such as a company name, address, or tax ID—reach out to Ninety support through the contact options at ninety.io so they can update your billing profile for future invoices.
How do I contact Ninety about a charge I don’t recognize or to request a refund?
Go to ninety.io and use the Support or Contact options, or log into the Ninety app and click the Help/Support link to reach their customer support team. Provide the date, exact amount of the charge, last four digits of the card, and the email or company name you believe is associated with the account so they can locate it quickly. Ninety reviews refund requests case by case, typically focusing on recent, accidental renewals or duplicate payments, and may not offer refunds for long-past billing periods that were used. Always contact Ninety first rather than filing a dispute, as they can usually explain the charge and resolve legitimate billing issues directly.
What if I don’t have a Ninety login but still see a Ninety charge?
It’s common for Ninety subscriptions to be managed centrally by a company’s leadership, operations, or finance team, so you may not personally have a login even though your organization is paying for the service. Start by checking with your manager, finance department, or whoever oversees EOS/operating-system tools to see if they set up the account. If no one in your organization recognizes the subscription, contact Ninety support with details of the charge so they can identify the associated account. If they confirm that the charge is not tied to you or your company, your bank can help you address potential unauthorized use of your card.