NoahFace is a software company that turns iPads and smartphones into configurable smart time clocks, offering facial recognition-based time and attendance, access control, and visitor registration solutions integrated with major payroll and HR platforms.
NoahFace is an Australian software company based in North Sydney that specializes in touchless time and attendance, access control, and visitor management solutions. Its platform turns iPads and smartphones into smart time clocks that use facial recognition, temperature checks, geolocation, and configurable workflows to record staff movements and manage workplace entry. NoahFace integrates with many major payroll, HR, and workforce management platforms, so hours recorded on-site can flow automatically into existing systems for payroll processing and compliance reporting.
A NoahFace charge on your bank or card statement is usually related to a software subscription for time and attendance, access control, or visitor registration services. Businesses typically pay NoahFace on a recurring basis (monthly or annually) for active devices and/or users, and these subscription fees may renew automatically until cancelled. You might also see a charge for upgrading to a higher plan, adding more employees or devices, moving from a trial to a paid plan, or for implementation/onboarding services. In some cases, there may be a small, temporary authorization when first adding or updating a payment method, which should drop off after a few days.
If you’re unsure about a NoahFace charge, start by checking with your payroll, HR, or facilities team to see if your organization uses NoahFace for time clocks or access control, and review any invoices or emails from noahface.com in your company or personal email. You can usually find your billing history and invoices by logging into your NoahFace or related payroll/HR account that integrates with it, or by asking the account administrator at your workplace. If questions remain, visit noahface.com and use the Contact or Support options to reach their team with the last four digits of the card, charge date, currency, and amount so they can locate the transaction. For unexpected or unauthorized charges, your bank or card issuer can also help dispute or block future payments while you work with NoahFace to clarify the account.
Bank Statement Variations
1 known variations
These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to NoahFace.
Why am I seeing a recurring charge from NoahFace each month?
NoahFace operates on a subscription model, and most customers are billed monthly or annually for time and attendance, access control, or visitor/contractor registration services. The recurring charge you see is usually the license fee for the number of employees, users, or iPad devices configured on the account. These subscriptions typically auto-renew until your organization’s administrator adjusts the plan or cancels. If this is a company card, check with your payroll, HR, or facilities manager to confirm the active NoahFace subscription.
What are typical NoahFace subscription costs that might appear on my statement?
NoahFace pricing usually depends on how many employees, users, or devices are being tracked and which features (time & attendance, access control, visitor registration) are enabled. It’s common to see regular charges that are the same amount each billing period, with occasional adjustments if staff counts or devices change. Because prices vary by region, integration, and scale, exact amounts are shown inside your NoahFace billing portal or on the invoices sent to the account owner’s email. If you’re unsure, ask your organization’s NoahFace administrator to share the latest invoice or subscription details.
Why was I charged by NoahFace after a trial or pilot period ended?
When an organization signs up for NoahFace, they may start with a trial, pilot, or limited rollout and then convert to a paid subscription. If the payment details were added during setup, the account will typically begin billing automatically once the trial or pilot period ends, unless it is cancelled in advance. The first paid invoice after a trial may be higher if more users or devices were activated during rollout. Check the original signup or implementation emails and your admin portal for the trial end date and current plan.
How can we cancel or pause our NoahFace subscription to stop future charges?
Only an account administrator or authorized billing contact can change or cancel a NoahFace subscription. They need to log into the NoahFace management portal (or the integrated platform that handles billing) and follow the steps in the subscription or billing section to downgrade, pause, or cancel. Depending on your agreement, cancellation typically takes effect at the end of the current billing period, and you may retain access until that date. For help with cancellations on complex or enterprise deployments, use the contact form at noahface.com to request assistance and a confirmation of the termination date.
How do we request a refund or dispute a NoahFace charge we don’t recognize?
If you believe you were charged in error, first identify the account by checking who in your organization manages NoahFace (often payroll, HR, or site management) and review the corresponding invoices. If the charge still seems incorrect, contact NoahFace through their website, providing the billing email, company name, charge date, amount, and the last four digits of the card so they can locate the transaction. NoahFace will review whether the charge aligns with your subscription terms and may offer a credit or refund at their discretion and in line with your service agreement. You can also contact your bank or card issuer to initiate a dispute while the matter is being reviewed.
Why do I see a small or temporary NoahFace charge that later disappears?
A small amount (often just a few units of your local currency) may appear as a pending or temporary charge when a payment method is first added or updated for a NoahFace account. This is usually an authorization hold placed by the payment processor to verify that the card is valid and active. It is not an actual fee and should automatically be reversed or fall off your statement within a few business days. If it remains or converts into a posted transaction, contact NoahFace support and your card issuer for clarification.
What billing name or descriptor does NoahFace use on card statements?
NoahFace charges typically appear with descriptors that include “NOAHFACE”, “NOAHFACE SOFTWARE”, or “NOAHFACE.COM”, sometimes alongside the payment processor or the local currency notation. On corporate cards, the descriptor may also reference your organization’s internal cost center or billing reference if configured by your finance team. If you’re having trouble matching the descriptor, look for similar wording on emailed NoahFace invoices or reach out to your finance or payroll department to cross-check vendor records.
How can I confirm which NoahFace account or site a specific charge belongs to?
Because NoahFace is often used across multiple sites or regions, it’s possible for one company to have several NoahFace deployments billed to the same card. To identify the correct account, gather the transaction details (date, amount, card type, and any reference number on the statement) and ask your internal NoahFace or payroll administrator to compare them with the invoices in the NoahFace portal. If you still can’t match the charge, contact NoahFace through their website with those details; they can usually trace it to a specific customer account, location, or subscription and tell you which organization and email address are associated with it.