NordLayer

Software86% confidence

NordLayer is a cloud-based network access security and business VPN solution offered by Nord Security for secure remote and hybrid workforces.

Vilnius, Lithuania
nordlayer.com
Owned by Nord Security

About NordLayer

NordLayer is a cloud-based network access security platform and business VPN solution created by Nord Security, the company behind NordVPN. It’s designed for organizations with remote or hybrid teams who need secure access to company resources, internal networks, and cloud environments from anywhere. NordLayer offers features like secure site‑to‑site connections, remote user access, dedicated servers and IPs, gateway management, SSO (single sign-on) integrations, and centralized user management—primarily sold as a subscription service to businesses rather than individual consumers.

A NordLayer charge on your bank or card statement usually appears after a business admin purchases or renews a NordLayer subscription for their organization. This can include monthly or annual per‑user licenses, upgrades to a higher plan tier, additional seats for new employees, or extras such as dedicated servers or fixed IP addresses. You might also see temporary authorization holds when a new payment method is added or updated, pro‑rated charges when changing plans mid‑cycle, or renewal fees if automatic recurring billing is enabled. In some cases, an employee may have tested the service during a trial and converted it to a paid plan, leading to the first charge on the company card.

If you don’t recognize a NordLayer charge, first check with your company’s IT, security, or finance department to see if they are using NordLayer for secure remote access. Ask your internal admin to log into the NordLayer admin panel at nordlayer.com to review invoices, subscription status, and payment history, which will show exactly what was purchased and when. For unresolved questions, the account owner or admin can contact NordLayer support through the help center or in‑dashboard chat, providing the last four digits of the card, billing email, and the exact amount/date of the charge. Common issues—such as duplicate payments, unexpected renewals, or charges after a plan change—are typically resolved by adjusting the subscription, issuing credits, or processing a refund in line with NordLayer’s current billing and refund policies.

Bank Statement Variations

2 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to NordLayer.

  1. NORD* LAYER +44117230233 GB
  2. NORD* LAYER +441172302333 GBR

Frequently Asked Questions

Why am I seeing a NordLayer charge on my company credit card or bank statement?

NordLayer charges usually appear when your organization has purchased or renewed a NordLayer business VPN / network access subscription. This could be for ongoing user licenses, adding more employee seats, upgrading to a higher security tier, or purchasing add‑ons such as dedicated servers or fixed IP addresses. Check with your IT or finance department to confirm if they recently set up or adjusted a NordLayer account using that card.

How is NordLayer billing structured and what are typical charge amounts?

NordLayer is typically billed on a per‑user, per‑month basis, with discounts for annual commitments. Businesses choose between different plan tiers (for example, core/advanced security tiers) and can add features like dedicated servers, site‑to‑site connections, or fixed IPs, which increase the overall invoice amount. Common statement charges are rounded monthly or annual totals (e.g., a multiple of your user count), rather than small consumer‑style fees. Exact pricing depends on region, plan level, and contract terms, so the full breakdown is visible in the NordLayer admin billing page.

Why was I charged again by NordLayer when I thought our subscription was finished?

NordLayer subscriptions usually renew automatically at the end of each billing period unless the admin cancels or turns off auto‑renewal in advance. If your admin downgraded or intended to cancel but did not finalize the change before the renewal date, the system may process another full cycle charge. Have your account owner log into the NordLayer admin panel, check the next renewal date and current plan, and then contact NordLayer support if a renewal was unintended—refund or credit options will depend on your agreement and their current policies.

How can we cancel, pause, or reduce our NordLayer subscription to avoid future charges?

Only the NordLayer account owner or an authorized admin can change or cancel a subscription. They should log into nordlayer.com, go to the organization’s Billing or Subscription section, and either turn off auto‑renewal, downgrade the plan, or reduce the number of active user seats. Keep in mind that changes usually take effect from the next billing cycle, and partial refunds for unused time may not be available depending on your contract and payment terms. For large or customized plans, contacting NordLayer’s sales or account manager is often the best way to adjust or pause services.

What are NordLayer authorization holds or small test charges I see on my statement?

When you add or update a payment card, NordLayer’s payment processor may place a small temporary authorization (often a low amount or $0) to verify that the card is valid. This is not an actual fee and should either disappear or be reversed automatically within a few business days. If a hold remains pending for an unusually long time or converts into a posted charge, the account admin should download the invoice from the NordLayer billing portal and contact support with the transaction details.

How do we get a receipt, invoice, or VAT-compliant document for a NordLayer charge?

All NordLayer invoices and receipts are available to the organization’s admin in the Billing or Payments section of the NordLayer dashboard at nordlayer.com. From there, you can download PDF invoices, which typically include company details, tax information, and line items for seats and add‑ons. If you need to update billing details, add a VAT number, or correct invoice information, your admin can adjust the billing profile and request a corrected invoice through NordLayer support if necessary.

How do we contact NordLayer about an unknown or incorrect charge?

Only the registered account owner or admin can receive detailed billing help, so first identify who in your organization manages NordLayer. That person should sign into the admin panel and use the in‑app support options or help center at nordlayer.com to reach customer support—usually via support form, email, or live chat. They should provide the exact charge amount, currency, date, last four digits of the card, and the billing email so NordLayer can quickly locate the transaction and review refund, credit, or plan adjustment options.

Could an employee trial or test account result in a NordLayer charge?

Yes. If an employee signed up for NordLayer on behalf of your company and entered a corporate card, a free trial can automatically convert into a paid subscription at the end of the trial period unless it is cancelled in time. This may look like the first NordLayer charge on your statement. Ask your IT or security team whether they recently evaluated NordLayer, then have the account admin log in to confirm whether a trial converted and, if needed, contact NordLayer support to discuss cancellation and potential refunds based on their current trial and billing policies.

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