Norton

Software98% confidence

Norton is a cybersecurity software brand that provides antivirus, identity protection, VPN, and related digital security services to consumers and small businesses.

Tempe, Arizona, United States
Owned by Gen Digital Inc.

About Norton

Norton is a well-known cybersecurity brand offering antivirus protection, internet security suites, VPN services, password management, identity theft protection, and device security for Windows, macOS, Android, and iOS. Its products are typically sold as annual or monthly subscriptions under names such as Norton AntiVirus Plus, Norton 360, and Norton 360 with LifeLock (in some regions). Norton focuses on protecting devices and personal data from malware, phishing, ransomware, and other online threats.

A charge labeled like “Norton *AP2121901053” on your card statement usually relates to a Norton subscription or renewal, often processed automatically at the end of a billing period. The extra code (such as AP2121901053) is typically an internal reference or invoice/order identifier and may correspond to a specific subscription, device license, or bundled service (e.g., Norton 360 with VPN or identity protection add-ons). You might see this charge after a free trial converts to a paid plan, when a subscription renews, or when you purchase or upgrade a Norton product online.

If you’re unsure about this charge, first sign in to your Norton account on their website or via the Norton app and check your “Billing” or “Order History” section for recent orders and renewals. You can also look up confirmation emails sent at purchase or renewal. If you still don’t recognize the transaction, contact Norton Support via their official site using chat or phone, and have the last four digits of your card, the charge date, and amount ready. They can clarify which subscription generated the charge, cancel auto-renewal if desired, and in some cases process refunds according to their money-back and renewal refund policies.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Norton.

  1. Norton *AP2121901053

Frequently Asked Questions

What does a charge labeled “Norton *AP###########” mean on my card statement?

A charge formatted like “Norton *AP2121901053” is typically an automatic renewal or purchase of a Norton security product (such as Norton 360 or Norton AntiVirus Plus). The letters and numbers after the asterisk are an internal order or billing reference used by Norton.

How can I see which Norton subscription this charge is for?

Log in to your account at my.norton.com, go to the “Billing” or “Order History” section, and review recent orders and renewals. The date and amount there should match the charge on your statement, and you’ll see the exact product name and subscription term.

How do I cancel Norton auto-renewal to stop future charges?

Sign in to your Norton account at my.norton.com, select the subscription you want to change, and turn off the Auto-Renewal setting. Follow the prompts to confirm. You’ll retain protection until the end of the current paid period, and your card will no longer be charged for that subscription.

Can I get a refund for a recent Norton renewal charge I didn’t expect?

Norton offers refund options for first-time purchases and renewals within specific time windows (which can vary by product and region). If you were just renewed and did not intend to continue, contact Norton Support via chat or phone from norton.com/support and request a refund, providing the transaction date and amount.

Why do I see multiple Norton charges or different amounts on my statement?

You may have more than one active Norton subscription (for example, separate plans for different family members or devices), or you might have upgraded to a higher tier like Norton 360 with additional features. Check your Norton account for all active subscriptions and their billing amounts, and cancel any you no longer need.

Does Norton place temporary authorization holds on my card?

In some cases, Norton or its payment processor may place a small temporary authorization hold when you update payment details or start a trial. These holds are used to verify your card and should disappear automatically within a few business days without turning into a finalized charge.

How can I contact Norton about an unrecognized charge?

Visit norton.com/support and use the official chat or phone options listed for your region. Have your card’s last four digits, the date and amount of the charge, and any reference code from your bank statement (such as the “AP” number) ready so support can quickly locate the transaction.

How do I find the invoice or receipt for my Norton charge?

Log into your Norton account, go to “Order History” or “Billing,” and locate the relevant transaction. From there you can view details, download a receipt or invoice as a PDF, and verify the product, price, and billing period that correspond to the charge on your statement.

This merchant is in the Software category

Browse all

Got more mystery charges?

Paste your bank statement codes and we'll tell you exactly who charged you.

Find out who charged you